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Customer Service Rep I

Parker Hannifin, Haverhill, Massachusetts, us, 01832

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Overview Org Marketing Statement

About Our Team

Join Parker’s Industrial Gas Filtration & Generation (IGFG) Division! At Parker IGFG, we deliver industry-leading solutions in compressed air and gas treatment, gas generation, and pollution control across diverse applications. Many of our trusted brands and expertise have been established for over 50 years, reflecting our deep industry knowledge and commitment to quality.

Our Portfolio Includes

Compressed Air & Gas Filtration: Finite, Balston, Domnick Hunter

Compressed Air & Gas Capital Equipment: Domnick Hunter, Airtek

Analytical Gas Systems: Domnick Hunter, Balston

Air Pollution Control: UAS, BHA

Driven by our mission to build a safer, more sustainable, and more productive world, we invite passionate professionals to join us and contribute to shaping the future of industrial gas solutions.

Position Summary Provide sales order entry support and related support to internal and external customers. This role will serve as the primary point of contact for customer inquiries, will facilitate clear, timely communication to meet customer needs and support smooth sales operations with strong attention to detail and interpersonal skills.

Responsibilities

Provide customer service, pricing, special quote info, and product recommendations via phone/email

Process domestic and international sales orders received by phone, email, or electronic interface accurately and efficiently

Resolve non-technical issues related to delivery, lead time, pricing, and product recommendations

Review orders and notify customers of any changes (delivery, pricing, etc.)

Manage literature requests and return authorizations

Collaborate with Sales, Shipping, and Production teams to ensure smooth order flow

Maintain data integrity for purchase orders, order confirmations, and customer info

Review purchase orders for contract accuracy and completeness

Participate in special projects as assigned

Qualifications

EDUCATION:

High school diploma or GED required

Some post-secondary education preferred

EXPERIENCE:

2 to 4 years of customer service or sales-related experience preferred

SKILLS:

Strong verbal and written communication

Excellent organizational and computer skills

Effective interpersonal and administrative support abilities

About Parker Hannifin Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient. With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation. Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future. Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond. By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability. As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Compensation & Benefits Competitive Compensation

Pay Range: $19.74/hr to $32.89/hr

Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker Offers Competitive Benefit Programs, Including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

401(k) Plan with company matching contributions at 100% of the first 5% of pay.

Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.

Career development and tuition reimbursement.

Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

Paid Time Off and Company-Paid Holidays.

Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

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