Overview
Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.
Imperial Dade has a
Customer Service Representative
role available! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step.
The
Customer Service Representative
will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers’ inquiries. Employees are responsible for entering and processing customer orders efficiently and accurately. Team members will receive orders in a variety of formats (telephone, fax, email, data import) and enter and process those into our software system.
The schedule for this position is Monday through Friday from 8:00am to 5:00pm in office.
Pay rate: $19.52/hr
Deadline to apply: 2/9/26
You Will (Responsibilities)
Answer phones in a polite, professional, and courteous manner
Use data entry skills to accurately enter order information into computer
Contact Sales Reps to clarify order requests
Review previous order history to clarify ambiguity of order requests
Verify data by comparing it to source documents
Perform quality control and notify appropriate party if an order issue arises
Generate Order Acknowledgments
Address potential problems in processing
Re-distribute requests to different departments
Develop understanding of Imperial Dade products and commonly used acronyms
Meet production and accuracy standards
Other duties as assigned
You Have (Qualifications)
High school diploma, GED, or equivalent
Customer service experience
Proficiency in MS Office and familiarity with using other software
Data entry experience
Excellent communication skills
An eager attitude to help others
About Imperial Dade!
We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
Imperial Dade has a
Customer Service Representative
role available! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step.
The
Customer Service Representative
will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers’ inquiries. Employees are responsible for entering and processing customer orders efficiently and accurately. Team members will receive orders in a variety of formats (telephone, fax, email, data import) and enter and process those into our software system.
The schedule for this position is Monday through Friday from 8:00am to 5:00pm in office.
Pay rate: $19.52/hr
Deadline to apply: 2/9/26
You Will (Responsibilities)
Answer phones in a polite, professional, and courteous manner
Use data entry skills to accurately enter order information into computer
Contact Sales Reps to clarify order requests
Review previous order history to clarify ambiguity of order requests
Verify data by comparing it to source documents
Perform quality control and notify appropriate party if an order issue arises
Generate Order Acknowledgments
Address potential problems in processing
Re-distribute requests to different departments
Develop understanding of Imperial Dade products and commonly used acronyms
Meet production and accuracy standards
Other duties as assigned
You Have (Qualifications)
High school diploma, GED, or equivalent
Customer service experience
Proficiency in MS Office and familiarity with using other software
Data entry experience
Excellent communication skills
An eager attitude to help others
About Imperial Dade!
We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr