Overview
Describe the role and its purpose here. Responsibilities and qualifications follow.
Responsibilities
Answer parts telephone calls and wait on walk in customers promptly and courteously
Assist customers by researching parts from the manufacturers parts manual
Prepare parts quotes
Enter orders in the computer
Coordinate setting up new customers in the computer
Ensure customer service by suggested sales to meet the total customer needs
Assist mechanics with parts diagrams and identifying parts accurately
Post parts to work orders from the parts warehouse and service techs
Support the mechanics by processing orders in a timely manner
Physically pull parts for customers and assist in putting away stock
Understand the computer parts system and how parts are affected by various transactions
Ensure orders are processed with current pricing, cost and freight
Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
Ensure customer part requirements are on order if not in stock
Other duties as assigned.
Qualifications
Must have a basic knowledge of all equipment sold by Heavy Machines
Must be able to use all reference manuals
Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
Excellent customer service skills to include conflict resolution is required
Strong computer skills
Must be a Team Player
Able to assist with special projects as directed by Customer Service Manager
High school diploma or GED equivalent
Minimum of 2 years experience working in a parts and/or service background
Preference given to candidates with a heavy truck parts and service background
Forklift experience
Valid Drivers License is a plus
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Responsibilities
Answer parts telephone calls and wait on walk in customers promptly and courteously
Assist customers by researching parts from the manufacturers parts manual
Prepare parts quotes
Enter orders in the computer
Coordinate setting up new customers in the computer
Ensure customer service by suggested sales to meet the total customer needs
Assist mechanics with parts diagrams and identifying parts accurately
Post parts to work orders from the parts warehouse and service techs
Support the mechanics by processing orders in a timely manner
Physically pull parts for customers and assist in putting away stock
Understand the computer parts system and how parts are affected by various transactions
Ensure orders are processed with current pricing, cost and freight
Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
Ensure customer part requirements are on order if not in stock
Other duties as assigned.
Qualifications
Must have a basic knowledge of all equipment sold by Heavy Machines
Must be able to use all reference manuals
Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
Excellent customer service skills to include conflict resolution is required
Strong computer skills
Must be a Team Player
Able to assist with special projects as directed by Customer Service Manager
High school diploma or GED equivalent
Minimum of 2 years experience working in a parts and/or service background
Preference given to candidates with a heavy truck parts and service background
Forklift experience
Valid Drivers License is a plus
#J-18808-Ljbffr