Customer Service Representative
Integrated Resources, Inc ( IRI ), Richmond, Virginia, United States, 23214
Overview
High Level Project Overview: Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. *** is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of ***’s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed. Top Required Skills
Must have customer-facing experience (in person or phone): 2 years or more Must have strong computer skills (Microsoft office, video conferencing, etc.) Must be able to multi-task between activities and screens during customer interactions. Experience working with the public where the customer experience is the main focus Soft Skill Requirements
Must have STRONG interpersonal communication skills with customers, supervisors, peers. Nice to Have Skills
Bi-lingual is wonderful, but not required. Education & Experience
Minimum 2+ years of experience in a inbound call center environment It would be a plus to also have experience with utilities Education
HS/GED Required Associate degree prefer, not required Experience / Industry Preferences
Customer Service fields especially inbound call center Interview Process
In Person Interview
#J-18808-Ljbffr
High Level Project Overview: Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. *** is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of ***’s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed. Top Required Skills
Must have customer-facing experience (in person or phone): 2 years or more Must have strong computer skills (Microsoft office, video conferencing, etc.) Must be able to multi-task between activities and screens during customer interactions. Experience working with the public where the customer experience is the main focus Soft Skill Requirements
Must have STRONG interpersonal communication skills with customers, supervisors, peers. Nice to Have Skills
Bi-lingual is wonderful, but not required. Education & Experience
Minimum 2+ years of experience in a inbound call center environment It would be a plus to also have experience with utilities Education
HS/GED Required Associate degree prefer, not required Experience / Industry Preferences
Customer Service fields especially inbound call center Interview Process
In Person Interview
#J-18808-Ljbffr