Join the team at Hilton Atlanta and Towers as a Group Reservations Specialist!
Hilton Atlanta and Towers, featuring 1249 rooms and over 130,000 sq ft of event space, is conveniently located downtown, near I-75, and connected via skywalk to Peachtree Center and MARTA, linking to ATL airport. You will be part of a dedicated team that reports to the Reservations Manager.
The ideal candidate will have at least 1 year of experience in front office and/or reservations within the hospitality industry, along with 2 years of customer service experience and a passion for delivering exceptional service.
Shift Pattern:
Monday-Friday (8:30am-5:30pm) The Benefits
- Hilton is committed to supporting the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Enjoy innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental health resources, including an Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: enjoy 100 nights of discounted travel Parental leave to support new parents Debt-Free Education, providing access to a variety of educational credentials through our partnership with Guild Education 401K plan with company match to help you save for retirement Employee stock purchase program (ESPP) with a 15% discount on Hilton shares Opportunities for career growth and development Team Member Resource Groups Recognition and rewards programs What Will You Be Doing? As a Group Reservations Specialist, you will collaborate with sales, revenue, and front office departments to deliver outstanding guest service while ensuring financial profitability. Your key responsibilities will include: Processing group reservation details, including rooming lists, suites, resumes, and billing requirements Communicating and verifying information with Meeting Planners, Housing Bureaus, Meetings and Conventions, and the Front Office Handling reservation request calls and assisting internal and external customers Coordinating and implementing departmental activities and projects Providing clerical support and assistance to management for special projects as needed What Are We Looking For? Since our founding in 1919, Hilton has led the hospitality industry by valuing our Team Members' contributions. We seek candidates who demonstrate the following values: Hospitality - Passionate about delivering exceptional guest experiences. Integrity - Committed to doing the right thing, all the time. Leadership - Acting as leaders in our industry and communities. Teamwork - Collaborating effectively as team players. Ownership - Taking responsibility for actions and decisions. Now - Operating with a sense of urgency and discipline. We also look for candidates with the following attributes: Quality Productivity Dependability Customer Focus Adaptability What Will It Be Like to Work for Hilton? Hilton is a leading global hospitality company, offering a wide range of accommodations from luxurious hotels and resorts to extended-stay suites. Over the years, Hilton has distinguished itself by providing the finest in service, amenities, and value. We are dedicated to creating remarkable hospitality experiences every day, and our incredible Team Members are essential to our success! Job:
Call Center and Reservations Title:
Group Reservations Specialist Location:
Hilton Atlanta and Towers Requisition ID:
HOT0C8AH EOE/AA/Disabled/Veterans
Monday-Friday (8:30am-5:30pm) The Benefits
- Hilton is committed to supporting the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Enjoy innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental health resources, including an Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: enjoy 100 nights of discounted travel Parental leave to support new parents Debt-Free Education, providing access to a variety of educational credentials through our partnership with Guild Education 401K plan with company match to help you save for retirement Employee stock purchase program (ESPP) with a 15% discount on Hilton shares Opportunities for career growth and development Team Member Resource Groups Recognition and rewards programs What Will You Be Doing? As a Group Reservations Specialist, you will collaborate with sales, revenue, and front office departments to deliver outstanding guest service while ensuring financial profitability. Your key responsibilities will include: Processing group reservation details, including rooming lists, suites, resumes, and billing requirements Communicating and verifying information with Meeting Planners, Housing Bureaus, Meetings and Conventions, and the Front Office Handling reservation request calls and assisting internal and external customers Coordinating and implementing departmental activities and projects Providing clerical support and assistance to management for special projects as needed What Are We Looking For? Since our founding in 1919, Hilton has led the hospitality industry by valuing our Team Members' contributions. We seek candidates who demonstrate the following values: Hospitality - Passionate about delivering exceptional guest experiences. Integrity - Committed to doing the right thing, all the time. Leadership - Acting as leaders in our industry and communities. Teamwork - Collaborating effectively as team players. Ownership - Taking responsibility for actions and decisions. Now - Operating with a sense of urgency and discipline. We also look for candidates with the following attributes: Quality Productivity Dependability Customer Focus Adaptability What Will It Be Like to Work for Hilton? Hilton is a leading global hospitality company, offering a wide range of accommodations from luxurious hotels and resorts to extended-stay suites. Over the years, Hilton has distinguished itself by providing the finest in service, amenities, and value. We are dedicated to creating remarkable hospitality experiences every day, and our incredible Team Members are essential to our success! Job:
Call Center and Reservations Title:
Group Reservations Specialist Location:
Hilton Atlanta and Towers Requisition ID:
HOT0C8AH EOE/AA/Disabled/Veterans