Job Description
Job Description
Job Description
Under the general supervision of the Credit Manager: manages collection of past due balances in assigned portfolio of business accounts by engaging with customers via phone and email to meet Departmental monthly collection goals. This role interfaces frequently with other businesses to work through past due account balances.
**
Duties and Responsibilities **
Perform collection calls to customers along with follow up emails for past due balances in a professional manner.
Continuously build and maintain positive relationships with assigned customers.
Build relationships with sales through hosting monthly meetings with assigned sales teams to discuss collections efforts and accounts of concern.
Research and identify issues attributing to account delinquency and resolve them by working with the Customer.
Enlist the efforts of Sales Team and Credit Manager, when necessary to accelerate the collection process.
Maintain and update customer information, including contact names, emails, and phone numbers in an organized manner.
Monitor and lead efforts to resolve and reduce customer disputes.
Responsible for maintaining detailed records in the tracking system of any problems, solutions and/or explanations for any delinquent payments.
Responds to Customer requests for copies of credit memos, vouchers, invoices, and statements.
Cross trains on other functions within the Department to act as backup as needed.
Follow safe work procedures and Company safety policies and procedures, which includes but is not limited to:
Obeying warning signs and postings
Immediately reporting any injury, accident, or near-miss incidents.
Reporting unsafe hazards and unsafe conditions
Completing safety training by the due date
Using personal protective equipment as required by the employer.
Performs related duties as required.
**
QUALIFICATIONS **
**
Education / Education / Knowledge / Skills **
High school diploma required. Associate or Bachelor degree preferred.
A minimum of 1-2- years prior experience with credit & collections or in a related area.
Knowledgeable in the use of common computer software programs including MS Word and MS Excel, standard office
Preferred if experience working with collection software ( i.e. Getpaid , High Radius )
Preferred if knowledge of ERP systems ( i.e Oracle ) and Portal Platforms (Smart, Ariba etc )
Ability to write correspondence.
Effectively communicate with internal and external customers
Able to interact within a team environment, and towards external customers.
Maintain a positive and professional image.
Company Description
Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.
Company Description Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.
Job Description
Under the general supervision of the Credit Manager: manages collection of past due balances in assigned portfolio of business accounts by engaging with customers via phone and email to meet Departmental monthly collection goals. This role interfaces frequently with other businesses to work through past due account balances.
**
Duties and Responsibilities **
Perform collection calls to customers along with follow up emails for past due balances in a professional manner.
Continuously build and maintain positive relationships with assigned customers.
Build relationships with sales through hosting monthly meetings with assigned sales teams to discuss collections efforts and accounts of concern.
Research and identify issues attributing to account delinquency and resolve them by working with the Customer.
Enlist the efforts of Sales Team and Credit Manager, when necessary to accelerate the collection process.
Maintain and update customer information, including contact names, emails, and phone numbers in an organized manner.
Monitor and lead efforts to resolve and reduce customer disputes.
Responsible for maintaining detailed records in the tracking system of any problems, solutions and/or explanations for any delinquent payments.
Responds to Customer requests for copies of credit memos, vouchers, invoices, and statements.
Cross trains on other functions within the Department to act as backup as needed.
Follow safe work procedures and Company safety policies and procedures, which includes but is not limited to:
Obeying warning signs and postings
Immediately reporting any injury, accident, or near-miss incidents.
Reporting unsafe hazards and unsafe conditions
Completing safety training by the due date
Using personal protective equipment as required by the employer.
Performs related duties as required.
**
QUALIFICATIONS **
**
Education / Education / Knowledge / Skills **
High school diploma required. Associate or Bachelor degree preferred.
A minimum of 1-2- years prior experience with credit & collections or in a related area.
Knowledgeable in the use of common computer software programs including MS Word and MS Excel, standard office
Preferred if experience working with collection software ( i.e. Getpaid , High Radius )
Preferred if knowledge of ERP systems ( i.e Oracle ) and Portal Platforms (Smart, Ariba etc )
Ability to write correspondence.
Effectively communicate with internal and external customers
Able to interact within a team environment, and towards external customers.
Maintain a positive and professional image.
Company Description
Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.
Company Description Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.