Supervisor Inside Sales Advisors
Blue Cross & Blue Shield of Kansas, Inc., Wichita, Kansas, United States, 67232
The Supervisor of Inside Sales Advisors will lead a team of Inside Sales Advisors who engage in direct selling, cross selling, and up selling BCBSKS products that meet the needs of our customers. Through strong leadership and coaching, the Supervisor of Inside Sales Advisors ensures that their team offers a customer experience on every call that is consistent with the BCBSKS values and principles, while promoting and selling products.
“This position is eligible to work onsite or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”**Why Join Us*** **Make a Positive Impact:** Your work will directly contribute to the health and well-being of Kansans.* **Family** **Comes First**: Total rewards package that promotes the idea of family first for all employees.* **Professional Growth Opportunities:** Advance your career with ongoing training and development programs.* **Dynamic Work Environment:** Collaborate with a team of passionate and driven individuals.* **Trust:** Work for one of the most trusted companies in Kansas* **Stability:** 80 years of commitment, compassion and community**Compensation**$85,600 – $107,000 annually
Exempt 16* Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid.
All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.**What you’ll do*** People Leadership & Supervision: Full people-management responsibility including hiring, performance management, coaching, development, discipline, terminations, promotions, and back up the manager as needed.* Coaching, Training & Development: Identify performance gaps and training needs; create, document, and execute coaching plans; develop and deliver sales training materials; follow up on action plans.* Sales Performance & Quality Oversight: Ensure Sales Advisors consistently meet company performance standards and MTM goals through monitoring, root-cause analysis, quality initiatives, and ongoing coaching.* Customer & Escalation Management: Handle escalated customer inquiries professionally; intervene in complex cases; make management-level decisions and exceptions when required.* Sales Effectiveness & Product Integrity: Monitor advisor interactions to ensure accurate product representation; evaluate effectiveness of sales materials and processes to improve the customer sales experience.* Systems, Tools & Analytics: Utilize multiple systems and platforms (e.g., Avaya, Verint, Tableau, databases, and Microsoft applications) to monitor performance, track metrics, and optimize efficiency.* Cross-Functional Collaboration: Serve as a liaison between Individual Sales and other departments; support timely resolution of inquiries; represent the department in meetings.* Compliance, Licensing & Security: Obtain and maintain applicable insurance licenses; ensure compliance with corporate policies, regulatory requirements, confidentiality, data security, and business continuity standards.* Operational & Administrative Responsibilities: Maintain accurate documentation, performance tracking, and reporting; support special projects; ensure regular attendance and professional conduct.* Team Engagement & Business Support: Promote a positive company image; work effectively both independently and within a team; step into sales or supervisory roles when business needs require.**What you need**### **Knowledge/Skills/Abilities*** Regulatory & Product Knowledge: Thorough knowledge of Senior Market benefits, multiple lines of business, and applicable State and Federal regulations, including Medicare, CMS, and compliance requirements.* Licensing & Certification: Ability to obtain and maintain a Kansas Health and Life Insurance license and annual Part D/Medicare Advantage certifications.* Technical & Systems Proficiency: Strong PC skills with the ability to effectively use and learn multiple business systems, databases, call‑recording tools, analytics platforms, and Microsoft Office applications.* Leadership, Coaching & Development: Proven ability to motivate, coach, train, and develop employees while building high‑performing teams and fostering cross‑departmental collaboration.* Customer Focus & Problem Resolution: Strong customer service orientation with the ability to recognize customer needs, resolve issues effectively, and apply sound judgment within company policies.* Analytical & Organizational Skills: Demonstrated strengths in analysis, goal setting, planning, prioritization, time management, and attention to detail.* Communication & Interpersonal Skills: Excellent written and verbal communication skills with outstanding interpersonal abilities and professionalism.* Judgment, Independence & Teamwork: Ability to exercise sound business judgment while working effectively both independently and in a team environment.* Professionalism & Reliability: High standards of professionalism, confidentiality, consistent attendance, and a strong commitment to meeting or exceeding corporate performance metrics.### **Education and Experience*** High school diploma or equivalent required.* Minimum 3 years’ experience in sales, sales leadership, or as a call center supervisor required.* Minimum 1 years’ experience in a leadership, coaching, or supervisory role preferred.### **Physical Requirements*** Physical requirements 10-20% of the day is keying, remainder of the day is observing performance and coaching.**Benefits & Perks*** Base pay is only one component of your competitive Total Rewards package* Incentive pay program (EPIP)* Health/Vision/Dental insurance* 6 weeks paid parental leave for new mothers and fathers* Fertility/Adoption assistance* 2 weeks paid caregiver leave* 5% 401(k) plan matching* Tuition reimbursement* Health & fitness benefits, discounts and resources**Our Commitment to Connection and Belonging**At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.For more than 70 years, Blue Cross and Blue Shield of Kansas has built a reputation of trust. As we move forward in this new era of health care we want to continue that tradition. Whether a member needs Blue Cross to cover an annual check-up or give them peace of mind during a major medical crisis, we want our members to know they can trust BCBSKS to meet their needs.
Our mission: Being the insurer Kansans trust with their health.**Our Commitment to Connection and Belonging**At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including #J-18808-Ljbffr
“This position is eligible to work onsite or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”**Why Join Us*** **Make a Positive Impact:** Your work will directly contribute to the health and well-being of Kansans.* **Family** **Comes First**: Total rewards package that promotes the idea of family first for all employees.* **Professional Growth Opportunities:** Advance your career with ongoing training and development programs.* **Dynamic Work Environment:** Collaborate with a team of passionate and driven individuals.* **Trust:** Work for one of the most trusted companies in Kansas* **Stability:** 80 years of commitment, compassion and community**Compensation**$85,600 – $107,000 annually
Exempt 16* Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid.
All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.**What you’ll do*** People Leadership & Supervision: Full people-management responsibility including hiring, performance management, coaching, development, discipline, terminations, promotions, and back up the manager as needed.* Coaching, Training & Development: Identify performance gaps and training needs; create, document, and execute coaching plans; develop and deliver sales training materials; follow up on action plans.* Sales Performance & Quality Oversight: Ensure Sales Advisors consistently meet company performance standards and MTM goals through monitoring, root-cause analysis, quality initiatives, and ongoing coaching.* Customer & Escalation Management: Handle escalated customer inquiries professionally; intervene in complex cases; make management-level decisions and exceptions when required.* Sales Effectiveness & Product Integrity: Monitor advisor interactions to ensure accurate product representation; evaluate effectiveness of sales materials and processes to improve the customer sales experience.* Systems, Tools & Analytics: Utilize multiple systems and platforms (e.g., Avaya, Verint, Tableau, databases, and Microsoft applications) to monitor performance, track metrics, and optimize efficiency.* Cross-Functional Collaboration: Serve as a liaison between Individual Sales and other departments; support timely resolution of inquiries; represent the department in meetings.* Compliance, Licensing & Security: Obtain and maintain applicable insurance licenses; ensure compliance with corporate policies, regulatory requirements, confidentiality, data security, and business continuity standards.* Operational & Administrative Responsibilities: Maintain accurate documentation, performance tracking, and reporting; support special projects; ensure regular attendance and professional conduct.* Team Engagement & Business Support: Promote a positive company image; work effectively both independently and within a team; step into sales or supervisory roles when business needs require.**What you need**### **Knowledge/Skills/Abilities*** Regulatory & Product Knowledge: Thorough knowledge of Senior Market benefits, multiple lines of business, and applicable State and Federal regulations, including Medicare, CMS, and compliance requirements.* Licensing & Certification: Ability to obtain and maintain a Kansas Health and Life Insurance license and annual Part D/Medicare Advantage certifications.* Technical & Systems Proficiency: Strong PC skills with the ability to effectively use and learn multiple business systems, databases, call‑recording tools, analytics platforms, and Microsoft Office applications.* Leadership, Coaching & Development: Proven ability to motivate, coach, train, and develop employees while building high‑performing teams and fostering cross‑departmental collaboration.* Customer Focus & Problem Resolution: Strong customer service orientation with the ability to recognize customer needs, resolve issues effectively, and apply sound judgment within company policies.* Analytical & Organizational Skills: Demonstrated strengths in analysis, goal setting, planning, prioritization, time management, and attention to detail.* Communication & Interpersonal Skills: Excellent written and verbal communication skills with outstanding interpersonal abilities and professionalism.* Judgment, Independence & Teamwork: Ability to exercise sound business judgment while working effectively both independently and in a team environment.* Professionalism & Reliability: High standards of professionalism, confidentiality, consistent attendance, and a strong commitment to meeting or exceeding corporate performance metrics.### **Education and Experience*** High school diploma or equivalent required.* Minimum 3 years’ experience in sales, sales leadership, or as a call center supervisor required.* Minimum 1 years’ experience in a leadership, coaching, or supervisory role preferred.### **Physical Requirements*** Physical requirements 10-20% of the day is keying, remainder of the day is observing performance and coaching.**Benefits & Perks*** Base pay is only one component of your competitive Total Rewards package* Incentive pay program (EPIP)* Health/Vision/Dental insurance* 6 weeks paid parental leave for new mothers and fathers* Fertility/Adoption assistance* 2 weeks paid caregiver leave* 5% 401(k) plan matching* Tuition reimbursement* Health & fitness benefits, discounts and resources**Our Commitment to Connection and Belonging**At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.For more than 70 years, Blue Cross and Blue Shield of Kansas has built a reputation of trust. As we move forward in this new era of health care we want to continue that tradition. Whether a member needs Blue Cross to cover an annual check-up or give them peace of mind during a major medical crisis, we want our members to know they can trust BCBSKS to meet their needs.
Our mission: Being the insurer Kansans trust with their health.**Our Commitment to Connection and Belonging**At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including #J-18808-Ljbffr