Job Description
Medical Collections Specialist
Family Care medical practice
Full‑time
Monday – Friday
Flexible schedule
Hybrid schedule after completing required onsite training period
$17.50 – $22.00 per hour (depending on experience)
Benefits
Generous paid time‑off that increases with years of service
8 paid holidays per year
Closed on major holidays
Annual performance review with performance‑based merit increase
Health, dental and vision benefits effective the first of the month following date of hire
Full complement of voluntary benefits
$1,000 annual employer HSA contribution for employees enrolled in CNYFC high‑deductible health plan
Free office visits with NP or PA employees who are patients of the practice and enrolled in CNYFC high‑deductible health plan
Waiver program for health benefits ($3,000 annually)
401(k) after six months with up to 7% combined employer match and annual discretionary profit‑sharing contribution
Free onsite parking
Free lunch daily
Responsibilities
Proactively work aging reports for self‑pay and residual balances.
Conduct outbound outreach to arrange payment, clarify statements, and resolve disputes—document all contacts in the EHR.
Establish and monitor patient payment plans.
Offer and document financial hardship workflows per practice policy, ensuring consistent application.
Investigate balances stemming from denials, coordination of benefits, deductible/coinsurance issues, and secondary payer lags.
Initiate basic claim reprocessing requests and benefit verifications in coordination with billers.
Educate patients on EOBs, benefit design, and pricing transparency resources; route complex payer issues to billing specialists.
Adhere to HIPAA/HITECH privacy and security standards in all communications.
Follow all applicable federal and state consumer protection guidelines and internal policies.
Support the No Surprises Act good‑faith estimate processes and patient‑friendly billing standards where applicable.
Maintain accurate, audit‑ready account notes and documentation.
Confirm remittances, allocate payments correctly, and reconcile unapplied funds impacting patient balances.
Identify and correct posting discrepancies that cause erroneous patient responsibility.
CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. The Collections Specialist is responsible for maximizing cash collections while maintaining a patient‑first experience. IAs part of a high‑volume family practice, the Medical Collections Specialist will work collaboratively with other practice functions to reduce days in A/R, minimize bad debt, and improve overall revenue cycle performance.
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Family Care medical practice
Full‑time
Monday – Friday
Flexible schedule
Hybrid schedule after completing required onsite training period
$17.50 – $22.00 per hour (depending on experience)
Benefits
Generous paid time‑off that increases with years of service
8 paid holidays per year
Closed on major holidays
Annual performance review with performance‑based merit increase
Health, dental and vision benefits effective the first of the month following date of hire
Full complement of voluntary benefits
$1,000 annual employer HSA contribution for employees enrolled in CNYFC high‑deductible health plan
Free office visits with NP or PA employees who are patients of the practice and enrolled in CNYFC high‑deductible health plan
Waiver program for health benefits ($3,000 annually)
401(k) after six months with up to 7% combined employer match and annual discretionary profit‑sharing contribution
Free onsite parking
Free lunch daily
Responsibilities
Proactively work aging reports for self‑pay and residual balances.
Conduct outbound outreach to arrange payment, clarify statements, and resolve disputes—document all contacts in the EHR.
Establish and monitor patient payment plans.
Offer and document financial hardship workflows per practice policy, ensuring consistent application.
Investigate balances stemming from denials, coordination of benefits, deductible/coinsurance issues, and secondary payer lags.
Initiate basic claim reprocessing requests and benefit verifications in coordination with billers.
Educate patients on EOBs, benefit design, and pricing transparency resources; route complex payer issues to billing specialists.
Adhere to HIPAA/HITECH privacy and security standards in all communications.
Follow all applicable federal and state consumer protection guidelines and internal policies.
Support the No Surprises Act good‑faith estimate processes and patient‑friendly billing standards where applicable.
Maintain accurate, audit‑ready account notes and documentation.
Confirm remittances, allocate payments correctly, and reconcile unapplied funds impacting patient balances.
Identify and correct posting discrepancies that cause erroneous patient responsibility.
CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. The Collections Specialist is responsible for maximizing cash collections while maintaining a patient‑first experience. IAs part of a high‑volume family practice, the Medical Collections Specialist will work collaboratively with other practice functions to reduce days in A/R, minimize bad debt, and improve overall revenue cycle performance.
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