Founded in 2005, DDS Lab is a full service, National Board-Certified dental laboratory delivering customized, high-quality solutions to dental service organizations, mid-size group practices, and independent dentists nationwide. Headquartered in Tampa, FL, DDS Lab is a trusted partner to dental professionals, known for exceptional customer service and reliable, tailored solutions that meet the unique needs of each practice.
Position Summary
The Collections Specialist is a full-time, on-site role at our Tampa, FL location. This role is responsible for managing day-to-day receivables activities in compliance with department and company-wide accounting procedures. Key duties include maintaining customer accounts, processing and recording customer payments, identifying outstanding invoices, collections, and credits, and responding to customer inquiries related to invoices and credit requests. The Collections Specialist will maintain effective communication with clients, providing excellent customer service to resolve billing inquiries, and collaborate closely with the finance team to ensure accurate and timely record-keeping. Process, record, and reconcile customer payments & credits. Respond to customer questions and concerns timely via phone and email. Prepare and send statements, invoices, and reports to clients, as scheduled or requested. Establish and maintain relationships with new and existing customers. Monitor accounts, identify potential customer issues, and manage delinquencies. Process monthly customer payments for card-on-file accounts. Maintain case financial hold process for past due accounts. Manage cases returned for financial credit review. Support year-end and other audits, responding to auditor requests for data, gathering information, and preparing schedules. Participate in special projects and AR research as required. Qualifications
High school diploma or equivalent required; additional education in finance or related fields is a plus Minimum of 3 years related collections experience Excellent communication and customer service skills for resolving client inquiries efficiently Proficient in Word, Excel, Outlook Previous experience with AR systems, namely Great Plains, preferred General knowledge of GAAP and basic accounting principles Proficiency in using accounting or collection software is a plus Strong attention to detail, organizational skills, and ability to meet deadlines Experience in the dental or healthcare industry is very important and valued, but not mandatory Competitive pay and benefits package Basic Life and STD Employee Assistance Program 401(k) with company match Paid Time Off and holidays Opportunities for growth and career development
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The Collections Specialist is a full-time, on-site role at our Tampa, FL location. This role is responsible for managing day-to-day receivables activities in compliance with department and company-wide accounting procedures. Key duties include maintaining customer accounts, processing and recording customer payments, identifying outstanding invoices, collections, and credits, and responding to customer inquiries related to invoices and credit requests. The Collections Specialist will maintain effective communication with clients, providing excellent customer service to resolve billing inquiries, and collaborate closely with the finance team to ensure accurate and timely record-keeping. Process, record, and reconcile customer payments & credits. Respond to customer questions and concerns timely via phone and email. Prepare and send statements, invoices, and reports to clients, as scheduled or requested. Establish and maintain relationships with new and existing customers. Monitor accounts, identify potential customer issues, and manage delinquencies. Process monthly customer payments for card-on-file accounts. Maintain case financial hold process for past due accounts. Manage cases returned for financial credit review. Support year-end and other audits, responding to auditor requests for data, gathering information, and preparing schedules. Participate in special projects and AR research as required. Qualifications
High school diploma or equivalent required; additional education in finance or related fields is a plus Minimum of 3 years related collections experience Excellent communication and customer service skills for resolving client inquiries efficiently Proficient in Word, Excel, Outlook Previous experience with AR systems, namely Great Plains, preferred General knowledge of GAAP and basic accounting principles Proficiency in using accounting or collection software is a plus Strong attention to detail, organizational skills, and ability to meet deadlines Experience in the dental or healthcare industry is very important and valued, but not mandatory Competitive pay and benefits package Basic Life and STD Employee Assistance Program 401(k) with company match Paid Time Off and holidays Opportunities for growth and career development
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