Insurance Customer Service Representative
TrueCut Insurance, Buffalo, New York, United States, 14266
Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Benefits/Perks
Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
Paid time off and a rotational weekend schedule
On-the-job training with opportunities for growth and advancement
Supportive, team-focused work environment
Responsibilities
Handle customer inquiries via phone, email and in person with professionalism and care.
Identify opportunities to upsell or cross-sell additional products.
Proactively assist customers to prevent cancellations and retain their business.
Resolve issues efficiently, ensuring satisfaction and loyalty.
Provide accurate information on insurance products, policies, and services.
Document customer interactions and follow up to ensure resolution.
Collaborate with internal teams to solve complex issues and deliver seamless service.
Qualifications
1+ year of phone-based customer service experience
Strong communication, problem-solving, and multitasking skills
Positive attitude with a collaborative, team-oriented mindset
Genuine commitment to delivering exceptional customer experiences and building lasting relationships
Background in an insurance environment preferred
Property & Casualty license, or willingness to obtain one within the first 4 months of employment
401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Benefits/Perks
Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
Paid time off and a rotational weekend schedule
On-the-job training with opportunities for growth and advancement
Supportive, team-focused work environment
Responsibilities
Handle customer inquiries via phone, email and in person with professionalism and care.
Identify opportunities to upsell or cross-sell additional products.
Proactively assist customers to prevent cancellations and retain their business.
Resolve issues efficiently, ensuring satisfaction and loyalty.
Provide accurate information on insurance products, policies, and services.
Document customer interactions and follow up to ensure resolution.
Collaborate with internal teams to solve complex issues and deliver seamless service.
Qualifications
1+ year of phone-based customer service experience
Strong communication, problem-solving, and multitasking skills
Positive attitude with a collaborative, team-oriented mindset
Genuine commitment to delivering exceptional customer experiences and building lasting relationships
Background in an insurance environment preferred
Property & Casualty license, or willingness to obtain one within the first 4 months of employment