CUSTOMER ACCOUNT SPECIALIST
Master Machining Inc, Castle Hayne, North Carolina, United States, 28429
Location:
On-site Schedule:
Monday-Friday, 8:00 AM - 5:00 PM Master Machining, Inc. (MMI) is seeking an experienced Customer Account Specialist with strong data entry skills to join our fast-paced manufacturing environment. This role is critical to maintaining accuracy, organization, and communication across customer orders and internal operations. Our culture and core values require someone with a strong work ethic, exceptional attention to detail, and the ability to manage multiple tasks and shifting priorities. The ideal candidate is personable, organized, driven, focused, dependable, and thrives in a hands-on office environment. Key Responsibilities & Duties Responsibilities include, but are not limited to: Enter all customer Purchase Orders accurately and efficiently Build customer Sales Orders and provide documentation to the Vice President Ensure Sales Folders are properly built, complete, and include all required drawings and paperwork Create RMAs when necessary and ensure all related documentation is correctly filed Answer a multi-line phone system and provide general office support Maintain office organization, including: Filing sales folders in numerical order. Filing quotes in designated areas Assisting team members with administrative and operational tasks as needed Perform high-volume data entry (this is a required and critical function of the role) Maintain exceptional numerical and document organization, essential to MMI's operations Communicate clearly and professionally with internal teams and customers Participate in office cleaning duties on a rotational schedule (sweeping, vacuuming, bathroom upkeep, dusting, trash removal) Bring positive energy to the workplace and contribute as a team player and motivator Required Skills & Qualifications: Data Entry: Minimum 5 years (Required) Customer Service: Minimum 3 years (Required) Microsoft Outlook: Minimum 2 years (Required) Strong organizational skills with attention to numerical accuracy Excellent verbal and written communication skills Quick learner with a systems-oriented mindset Proficiency in Excel, Word, Microsoft Teams, and PDF software Ability to work independently and collaboratively in a fast-paced manufacturing environment Preferred Experience: Purchase orders, invoicing, or manufacturing sales experience Benefits 40 hours of paid vacation after 1 year Health, dental, and vision insurance offered after 60 days Paid birthday off 401(k) plan eligibility after 1 year of service Why Join MMI? If you are detail-driven, reliable, and looking for a role where your daily contributions truly matter, MMI offers the opportunity to grow with the company in a highly active, positive team environment, where there is always something to do and no two days are the same.
On-site Schedule:
Monday-Friday, 8:00 AM - 5:00 PM Master Machining, Inc. (MMI) is seeking an experienced Customer Account Specialist with strong data entry skills to join our fast-paced manufacturing environment. This role is critical to maintaining accuracy, organization, and communication across customer orders and internal operations. Our culture and core values require someone with a strong work ethic, exceptional attention to detail, and the ability to manage multiple tasks and shifting priorities. The ideal candidate is personable, organized, driven, focused, dependable, and thrives in a hands-on office environment. Key Responsibilities & Duties Responsibilities include, but are not limited to: Enter all customer Purchase Orders accurately and efficiently Build customer Sales Orders and provide documentation to the Vice President Ensure Sales Folders are properly built, complete, and include all required drawings and paperwork Create RMAs when necessary and ensure all related documentation is correctly filed Answer a multi-line phone system and provide general office support Maintain office organization, including: Filing sales folders in numerical order. Filing quotes in designated areas Assisting team members with administrative and operational tasks as needed Perform high-volume data entry (this is a required and critical function of the role) Maintain exceptional numerical and document organization, essential to MMI's operations Communicate clearly and professionally with internal teams and customers Participate in office cleaning duties on a rotational schedule (sweeping, vacuuming, bathroom upkeep, dusting, trash removal) Bring positive energy to the workplace and contribute as a team player and motivator Required Skills & Qualifications: Data Entry: Minimum 5 years (Required) Customer Service: Minimum 3 years (Required) Microsoft Outlook: Minimum 2 years (Required) Strong organizational skills with attention to numerical accuracy Excellent verbal and written communication skills Quick learner with a systems-oriented mindset Proficiency in Excel, Word, Microsoft Teams, and PDF software Ability to work independently and collaboratively in a fast-paced manufacturing environment Preferred Experience: Purchase orders, invoicing, or manufacturing sales experience Benefits 40 hours of paid vacation after 1 year Health, dental, and vision insurance offered after 60 days Paid birthday off 401(k) plan eligibility after 1 year of service Why Join MMI? If you are detail-driven, reliable, and looking for a role where your daily contributions truly matter, MMI offers the opportunity to grow with the company in a highly active, positive team environment, where there is always something to do and no two days are the same.