Digital Collaboration Specialist

About ETS: ETS is a leading global organization dedicated to education and talent solutions, enabling lifelong learners to thrive in their future endeavors. For over 75 years, we have advanced the science of measurement to establish benchmarks for fair and valid skill assessments across cultures and regions. Our renowned assessments, including TOEFL®, TOEIC®, GRE®, and Praxis® tests, serve millions of learners in more than 200 countries and territories. Our strategic acquisitions have expanded our capabilities, strengthening our workforce assessment solutions and enhancing our educational technology platforms. Through the ETS Research Institute and ETS Solutions, we partner with educational institutions, governments, and organizations worldwide to promote skill proficiency and empower individuals with upward mobility. With a global presence spanning Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests each year. Join us in our mission to measure progress to power human advancement worldwide. POSITION SUMMARY The Digital Collaboration Specialist will be an expert in collaboration services, particularly focused on leveraging AI platforms to enhance productivity. This role will work closely with technology partners, vendors, product managers, and various internal teams to ensure compliance with company policies and alignment with business objectives. You will help employees utilize AI to improve efficiency and creativity, blending technical knowledge with business insight to drive results. The ideal candidate will have experience in technical configuration, user training, change management, and continuous improvement based on feedback. This is a dynamic and self-driven role that will lead the operational and security enablement of AI services across the organization, ensuring a seamless experience for users and maintaining the performance of our AI-powered productivity tools. If you are passionate about AI-driven transformation, we welcome your application! While we prefer candidates located within commuting distance of our corporate HQ in Princeton, NJ, we are open to exceptional candidates from the East coast of the US. PRIMARY RESPONSIBILITIES Implement and continuously improve digital workplace technologies, particularly Microsoft 365 services and collaboration tools. Oversee daily operations within the Microsoft 365 Admin Center, including SharePoint, Teams, OneDrive, Microsoft 365 Copilot, and Copilot Chat, handling user provisioning, license management, and service health monitoring. Collaborate with IT and business stakeholders to document and enhance Copilot use cases across departments, tracking adoption metrics and KPIs. Maintain Copilot Studio agents and integrations with internal data sources, developing prompt libraries and role-specific templates to enhance user productivity. Serve as the expert on Copilot capabilities, providing guidance and support to end users and managing a Center of Excellence to ensure access to the latest information. Collaborate with engineering teams to enhance Copilot performance and resolve technical issues, while enforcing data protection policies. Ensure adherence to enterprise security standards and regulatory requirements, upholding ethical standards in compliance with applicable laws. Conduct enablement sessions and create best practices documentation for responsible AI usage, staying updated on Microsoft Copilot changes and AI trends. Engage in troubleshooting high-priority incidents, providing IT support for escalated issues, and collaborating with delivery partners for prompt resolutions. Stay informed about emerging technological trends, identifying opportunities for improvements, and contributing to the technology roadmap. KNOWLEDGE/SKILLS 8+ years of experience in IT operations or enterprise productivity platforms with a strong understanding of the Microsoft 365 ecosystem. Familiarity with AI/ML concepts, prompt engineering, and Copilot Studio. Experience with data protection and compliance frameworks. Excellent communication and collaboration skills for working with technical and non-technical teams. Proven ability to adapt to rapid technological changes and maintain a passion for continuous learning. Strong analytical and problem-solving skills to identify patterns and solutions across technologies. Interpersonal skills that facilitate collaboration at senior levels across various business lines. Detail-oriented and organized, effectively managing competing priorities. Strong customer focus, prioritizing employee experience in service delivery. EDUCATION AND EXPERIENCE Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience. 8+ years of experience as a Digital Collaboration Engineer or Specialist, focusing on emerging technologies like AI/Copilot in mid to large-sized organizations. Experience with continuous engineering or agile methods to navigate frequent changes. Proficient in using automation for driving continuous improvement. ETS is mission-driven and action-oriented. We value innovative thinkers who are passionate about education and lifelong learning. We are committed to fostering growth, innovation, and transformation for the next generation of professionals. ETS offers various Business Resource Groups (BRG) to support your career growth. As a not-for-profit organization, we encourage you to engage in volunteer work, offering up to 8 hours of additional PTO for causes that resonate with you. The advertised salary range reflects the anticipated compensation for this position and may vary based on factors such as internal equity, geographic location, and individual experience. ETS is an Equal Opportunity Employer, dedicated to providing equal employment opportunities to all individuals. We are committed to creating a respectful and dignified work environment for all.