Associate Director of Solutions Consulting
Built Technologies, Youngstown, Ohio, United States, 44502
Join Built, a rapidly growing company at the forefront of FinTech and PropTech, where we are on a mission to revolutionize the construction industry, valued at $1.4 trillion in the U.S. Our platform unifies all industry stakeholders, enhancing efficiency, collaboration, transparency, and agility, enabling our clients to build and manage communities more profitably and confidently. Our platform is relied upon by hundreds of leading lenders and asset managers across North America since our launch in 2015, having partnered with over 140 top financial institutions in the U.S. and Canada.
With a recent valuation of $1.5 billion, we are poised for continued expansion and are eager to attract high-caliber talent. Be part of our exciting journey!
Key Responsibilities
Lead and Manage the Onboarding Team:
Oversee a team of Commercial Real Estate (CRE) and Construction Lending Advisors (CLA), ensuring they deliver outstanding onboarding experiences and execute our onboarding strategy effectively. Client Interface and Relationship Management:
Act as a senior liaison for key clients during onboarding, building strong relationships to meet their needs through customized solutions. Onboarding Process Design:
Develop and continuously refine the onboarding process to align with client needs, accelerating their time to value. Team Development and Training:
Mentor and train team members on best practices, product features, and client communication strategies, fostering a collaborative environment focused on continuous improvement. Metrics-Driven Success:
Define and track performance metrics, such as Time to Value, Annual Recurring Revenue onboarded, Customer Satisfaction (CSAT), and team utilization, to drive success. Cross-Functional Leadership:
Collaborate with product, sales, and customer success teams to integrate the onboarding process within the broader client journey and advocate for necessary platform enhancements. Qualifications
Experience:
7+ years in the Commercial Real Estate Finance Industry. Project Management:
3+ years in FinTech or SaaS project management. Leadership:
Proven ability to manage and lead a team, particularly in client onboarding or similar roles. Interpersonal Skills:
Strong relationship-building skills with a focus on client satisfaction. Process Improvement:
Ability to drive improvements and adapt to changing client requirements. Communication Skills:
Excellent verbal and written communication skills, with a strong aptitude for mentoring and guiding team members. Problem-Solving:
Proven problem-solving skills with a proactive approach to overcoming challenges. The salary range for this position is $180,000-$225,000 USD per year, designed to accommodate growth within the role and is competitive within the market. In addition to salary, Built offers a comprehensive total rewards package, including equity, premier medical, dental, and vision coverage, an unlimited PTO policy, and various other benefits. This is a unique opportunity to make a significant impact in an industry ripe for disruption! We offer competitive benefits, including uncapped vacation, health, dental & vision insurance, and a 401k plan. Our robust compensation package includes a base salary and equity. Enjoy flexible working hours, paid family leave, Employee Resource Groups, and mentorship opportunities. We also provide a learning grant program to support ongoing professional development. At Built, our company is composed of passionate individuals across various disciplines, each offering a unique perspective. We prioritize creating a safe and inclusive workplace essential for our success, and we are committed to unbiased recruitment, hiring, and promotion practices. We aim to keep these principles at the forefront of everything we do as we grow together.
Lead and Manage the Onboarding Team:
Oversee a team of Commercial Real Estate (CRE) and Construction Lending Advisors (CLA), ensuring they deliver outstanding onboarding experiences and execute our onboarding strategy effectively. Client Interface and Relationship Management:
Act as a senior liaison for key clients during onboarding, building strong relationships to meet their needs through customized solutions. Onboarding Process Design:
Develop and continuously refine the onboarding process to align with client needs, accelerating their time to value. Team Development and Training:
Mentor and train team members on best practices, product features, and client communication strategies, fostering a collaborative environment focused on continuous improvement. Metrics-Driven Success:
Define and track performance metrics, such as Time to Value, Annual Recurring Revenue onboarded, Customer Satisfaction (CSAT), and team utilization, to drive success. Cross-Functional Leadership:
Collaborate with product, sales, and customer success teams to integrate the onboarding process within the broader client journey and advocate for necessary platform enhancements. Qualifications
Experience:
7+ years in the Commercial Real Estate Finance Industry. Project Management:
3+ years in FinTech or SaaS project management. Leadership:
Proven ability to manage and lead a team, particularly in client onboarding or similar roles. Interpersonal Skills:
Strong relationship-building skills with a focus on client satisfaction. Process Improvement:
Ability to drive improvements and adapt to changing client requirements. Communication Skills:
Excellent verbal and written communication skills, with a strong aptitude for mentoring and guiding team members. Problem-Solving:
Proven problem-solving skills with a proactive approach to overcoming challenges. The salary range for this position is $180,000-$225,000 USD per year, designed to accommodate growth within the role and is competitive within the market. In addition to salary, Built offers a comprehensive total rewards package, including equity, premier medical, dental, and vision coverage, an unlimited PTO policy, and various other benefits. This is a unique opportunity to make a significant impact in an industry ripe for disruption! We offer competitive benefits, including uncapped vacation, health, dental & vision insurance, and a 401k plan. Our robust compensation package includes a base salary and equity. Enjoy flexible working hours, paid family leave, Employee Resource Groups, and mentorship opportunities. We also provide a learning grant program to support ongoing professional development. At Built, our company is composed of passionate individuals across various disciplines, each offering a unique perspective. We prioritize creating a safe and inclusive workplace essential for our success, and we are committed to unbiased recruitment, hiring, and promotion practices. We aim to keep these principles at the forefront of everything we do as we grow together.