IT Director, Customer Engagement Platforms
EverBank, Charlotte, North Carolina, United States, 28245
IT Director, Customer Engagement Platforms
The Customer Engagement Platforms Director is a hands-on technology leader responsible for driving strategy, architecture, and execution across Salesforce, Genesys, Contact Center, and Marketing Technology platforms. This role combines deep technical expertise with an execution mindset, leveraging AI and automation to accelerate delivery, improve customer experience, and achieve measurable business outcomes. The ideal candidate will balance strategic vision with tactical delivery, ensuring speed, scalability, and compliance while managing vendor relationships effectively.
Key Responsibilities and Duties
Develop and execute a multi-year roadmap for customer engagement platforms aligned with business objectives.
Lead architecture decisions ensuring scalable, secure, and integrated solutions across Salesforce, Genesys, and related technologies.
Embed AI and automation to enhance personalization, efficiency, and analytics-driven insights.
Act as a hands-on leader, balancing strategic vision with rapid execution and measurable results.
Manage vendor relationships, negotiate contracts, and ensure optimal performance and cost efficiency.
Establish governance frameworks for compliance, security, and data integrity.
Collaborate with Marketing, Sales, Contact Center, and IT teams to deliver seamless omnichannel experiences.
Define KPIs and success metrics for platform adoption, customer experience, and operational performance.
Educational Requirements University (Degree) Preferred Work Experience 8+ Years Required; 10+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 10PL Posting end date - 1/30/26 Job Seeker Notice EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers () Pay Range
$186,056 - $251,722 EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status. We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.
Lead architecture decisions ensuring scalable, secure, and integrated solutions across Salesforce, Genesys, and related technologies.
Embed AI and automation to enhance personalization, efficiency, and analytics-driven insights.
Act as a hands-on leader, balancing strategic vision with rapid execution and measurable results.
Manage vendor relationships, negotiate contracts, and ensure optimal performance and cost efficiency.
Establish governance frameworks for compliance, security, and data integrity.
Collaborate with Marketing, Sales, Contact Center, and IT teams to deliver seamless omnichannel experiences.
Define KPIs and success metrics for platform adoption, customer experience, and operational performance.
Educational Requirements University (Degree) Preferred Work Experience 8+ Years Required; 10+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 10PL Posting end date - 1/30/26 Job Seeker Notice EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers () Pay Range
$186,056 - $251,722 EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status. We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.