Overview
Cellular Sales is Growing!
Are you determined to grow your job into a career in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
Cellular Sales
— Call Center Representative | Customer Service | Business Development
We’re Verizon’s premier retail partner with multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have a 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Job Description Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Candidates should seek to build on the current foundation and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Responsibilities
Follow up on distributed leads
Generate store traffic and contribute to the market’s success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handling different topics
Research required information using available resources
Provide customers with product and service information
Show receptiveness to feedback and use it to improve productivity and performance
Competencies
Attention to Detail: taking responsibility for a thorough and detailed method of working; oral communication: shaping and expressing ideas effectively
Planning and Organizing: setting priorities and defining actions, time, and resources needed to achieve predefined goals
Problem Solving: identifying problems and issues of varying complexities and finding effective solutions with minimal guidance
Written Communication: expressing ideas clearly in properly structured, well-organized, and grammatically correct reports or documents
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands Must be able to sit for long periods of time. This is largely a sedentary role; however, some filing is required. The ability to lift files, open filing cabinets and bend or stand on a stool as necessary may be required.
Position Type/Expected Hours of Work This is a full-time position.
Travel No travel is expected for this position.
Education and Experience Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a call center or customer service environment
Data entry and typing skills (including 10 key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
Compensation
The highest in the wireless industry
#J-18808-Ljbffr
Are you determined to grow your job into a career in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
Cellular Sales
— Call Center Representative | Customer Service | Business Development
We’re Verizon’s premier retail partner with multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have a 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Job Description Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Candidates should seek to build on the current foundation and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Responsibilities
Follow up on distributed leads
Generate store traffic and contribute to the market’s success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handling different topics
Research required information using available resources
Provide customers with product and service information
Show receptiveness to feedback and use it to improve productivity and performance
Competencies
Attention to Detail: taking responsibility for a thorough and detailed method of working; oral communication: shaping and expressing ideas effectively
Planning and Organizing: setting priorities and defining actions, time, and resources needed to achieve predefined goals
Problem Solving: identifying problems and issues of varying complexities and finding effective solutions with minimal guidance
Written Communication: expressing ideas clearly in properly structured, well-organized, and grammatically correct reports or documents
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands Must be able to sit for long periods of time. This is largely a sedentary role; however, some filing is required. The ability to lift files, open filing cabinets and bend or stand on a stool as necessary may be required.
Position Type/Expected Hours of Work This is a full-time position.
Travel No travel is expected for this position.
Education and Experience Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a call center or customer service environment
Data entry and typing skills (including 10 key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
Compensation
The highest in the wireless industry
#J-18808-Ljbffr