Posted Thursday, January 29, 2026 at 7:00 a.m.
Overview
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs IntouchCX is seeking an innovative, results-oriented, experienced leader for the Vice President of Sales position. As an individual contributor, you will be responsible for developing key growth sales strategies, tactics and action plans while meeting and exceeding sales quotas in order to take our Growth and Sales department to the next level. Responsibilities
Prospect and build highly qualified pipeline based on developing a deep understanding of IntouchCX solution offerings and the business needs of the company Work collaboratively with Sales & Growth Team to achieve high levels of productivity and excellence in solution development Conduct discovery calls to understand client needs and present tailored solutions Develop and deliver compelling proposals, product demos, and presentations Manage the full sales cycle from initial contact to contract closure Develop and drive key sales strategies or initiatives Establish and maintain key customer relationships Identify where improvements can be made and develop sales plans and strategies to achieve set goals Deliver value-based solutions by developing, communicating and driving effective strategies based on valid, customer-specific value criteria Manage contracts and agreements to ensure that expectations are being established, communicated, and met Develop, maintain, and share perspectives on the competitive landscape as they relate to customer experience strategies and product/service strategies Possess a strategic understanding of multiple market spaces and leading trends to proactively identify issues/opportunities/solutions Develop strong, collaborative relationships at all levels and work closely with cross functional leaders Consistently achieve or exceed monthly and quarterly sales quotas Maintain accurate and up-to-date records in the CRM system Qualifications
Post-secondary degree, or certificate, with a focus in a related discipline Minimum 8+ years sales/account management experience directly in the contact center or related industry In-depth knowledge of selling strategies and methods, as well as employee motivation techniques Ability to work collaboratively with internal stakeholders Demonstrated strong interpersonal and communication skills Work effectively within a diverse sales team Highly motivated, self-starter with strong business acumen and negotiation skills Superior organizational skills and the ability to follow through Ability to communicate, present and influence all levels of the organization, including executive and C-level Strong working knowledge of the company's products, competitive products, and the market Proven track record for sales success and hitting productivity targets EEO and Accommodations
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. Benefits
Competitive salary range (dependent on experience, certifications, and portfolio) Supplemental pay types: Bonus & Commission Pay Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation) Advanced development trainings Comprehensive well-being & resiliency approach for upskilling, mentoring, & career progression planning
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IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs IntouchCX is seeking an innovative, results-oriented, experienced leader for the Vice President of Sales position. As an individual contributor, you will be responsible for developing key growth sales strategies, tactics and action plans while meeting and exceeding sales quotas in order to take our Growth and Sales department to the next level. Responsibilities
Prospect and build highly qualified pipeline based on developing a deep understanding of IntouchCX solution offerings and the business needs of the company Work collaboratively with Sales & Growth Team to achieve high levels of productivity and excellence in solution development Conduct discovery calls to understand client needs and present tailored solutions Develop and deliver compelling proposals, product demos, and presentations Manage the full sales cycle from initial contact to contract closure Develop and drive key sales strategies or initiatives Establish and maintain key customer relationships Identify where improvements can be made and develop sales plans and strategies to achieve set goals Deliver value-based solutions by developing, communicating and driving effective strategies based on valid, customer-specific value criteria Manage contracts and agreements to ensure that expectations are being established, communicated, and met Develop, maintain, and share perspectives on the competitive landscape as they relate to customer experience strategies and product/service strategies Possess a strategic understanding of multiple market spaces and leading trends to proactively identify issues/opportunities/solutions Develop strong, collaborative relationships at all levels and work closely with cross functional leaders Consistently achieve or exceed monthly and quarterly sales quotas Maintain accurate and up-to-date records in the CRM system Qualifications
Post-secondary degree, or certificate, with a focus in a related discipline Minimum 8+ years sales/account management experience directly in the contact center or related industry In-depth knowledge of selling strategies and methods, as well as employee motivation techniques Ability to work collaboratively with internal stakeholders Demonstrated strong interpersonal and communication skills Work effectively within a diverse sales team Highly motivated, self-starter with strong business acumen and negotiation skills Superior organizational skills and the ability to follow through Ability to communicate, present and influence all levels of the organization, including executive and C-level Strong working knowledge of the company's products, competitive products, and the market Proven track record for sales success and hitting productivity targets EEO and Accommodations
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. Benefits
Competitive salary range (dependent on experience, certifications, and portfolio) Supplemental pay types: Bonus & Commission Pay Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation) Advanced development trainings Comprehensive well-being & resiliency approach for upskilling, mentoring, & career progression planning
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