Veterinary Customer Service Representative

divh2Client Care Specialist/h2pBulger Veterinary Hospital in Lawrence, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team. Compensation: $18 - $22 pending experience skillset. Schedule: Four 9-hour DAY shifts including one weekend shift per week./ph3Full-Time Benefits:/h3ulliUniform Allowance/liliPaid Time Off/liliMedical, Dental, Vision/lili401(k) with employer matching/liliEmployee Pet Discount/liliShort Long-Term Disability/liliHealth Savings Flexible Spending Accounts/liliLife Insurance/liliProfessional Development Assistance/liliEmployee Referral Program/li/ulpAbout Us: At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, youll play a crucial role in ensuring that every pet owners experience is exceptional throughout the emergency process./ph3About the Role:/h3pAs a Client Care Specialist, you will play a vital role in welcoming and assisting our guests according to company standards. In a fast-paced multi-doctor/department practice, youll handle various tasks, including preparing and reviewing electronic medical records, directing appointments, processing payments, answering phones, and providing empathy during end-of-life decisions./ph3Responsibilities:/h3ulliPrepare and review electronic medical records./liliAssist with general information and appointment scheduling./liliProcess payments and assist in financial processes./liliAnswer phones and provide excellent customer service./liliFill medications with care and empathy./liliShow understanding and empathy during end-of-life decisions./li/ulh3Skills and Experience:/h3ulliPrevious experience in delivering exemplary client service./liliPassion for providing a positive, friendly, and welcoming environment./liliExcellent communication and organizational skills./liliSuperior interpersonal skills for positive working relationships./liliFlexibility in schedule, including weekends and occasional holidays./liliPrevious experience in veterinary reception, medical secretary, or customer service preferred./liliFluent English skills (speaking reading) are required for the role./li/ulpMission: Our mission is to advance the veterinary profession by leading in medicine, education, business, and promoting the human-animal bond. We seek caring, warm, and intelligent individuals who love to serve and excel in their field./ppApply now and be part of a compassionate environment where your skills and passion for animals are valued./p/div