Associate Client Advocate - Midwest Region

divh2Associate Client Advocate - Midwest Region/h2pThe Associate Client Advocate (ACA) client-facing functions utilizing the colleagues advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal delivery activities. The ACA is responsible for supporting client relationships, strategy development, and execution at the insurance program level. This role works in conjunction with a Producer and Client Advocate within our Retail Distribution Industry Vertical Division (IVD)./ppThe Associate Client Advocate (ACA) owns client service activities and client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team. The ACA is the primary point of contact for providing all service, escalation, and placement to meet the clients insurance and risk management needs. The ACA has a strong connection to the clients business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts./ppThe primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, assist and respond to defensive RFPs, and attend oral presentations where required./ppAs an ACA you are expected to have:/pulliBasic negotiation skills and demonstrated experience/liliBasic account management skills and demonstrated experience/liliBasic project management skills and demonstrated experience/liliStrong presentation skills/liliAbility to adapt to change/liliSolid organization skills/liliAbility to mentor a Client Specialist colleague/li/ulpAs an ACA you have the potential to serve as a mentor to other ACAs, a partner/team member for others within your IVD, or an ACA Leader. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity./ppThe role includes:/pulliRetaining existing book of business, developing, and strengthening client relationships/liliIdentifying, engaging, and integrating delivery of all WTW internal resources to deliver an exceptional client experience/liliProviding direct or supporting strategic planning and consulting advice to clients; monitoring insurance and risk management needs in collaboration with WTW resource, practice, and industry groups./liliRecommending appropriate solutions throughout the policy term (including acquisition due diligence)/liliMaximizing the profitability of the client account driving retention of that business/liliIn collaboration with the Client Advocate, actively expanding existing client relationships and supporting new business prospecting/liliCollaborating with client teams during Internal and External Strategy Meetings/liliEngaging with sales and broking to understand marketplace changes/liliSupporting the fee/compensation agreement and overall client invoicing processes/liliSupporting defensive RFP responses/liliAiding in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules/liliCoordinating the renewal process to establish and implement the client-specific renewal strategy, collaborating with WTW resources and industry groups to develop and deliver renewal to clients/liliEnsuring all policy requirements (legal, regulatory compliance) are met/liliClient-level coordination management of all service delivery (GSD)/liliEngaging Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations/liliGathering and receiving all client information working in collaboration with the Client Specialist/liliResponsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards/li/ulh2Qualifications/h2pThe requirements include:/pulliTargeted 5+ years of commercial Property Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities/liliAble to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation/liliDepending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models/liliRelationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs/liliNegotiation skills the ability to drive conflict resolution and secure concessions without damaging relationships./liliBusiness Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace/liliKnowledge of commercial insurance renewal end-to-end process, steps and owners/liliExcellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations/liliDaily management of work assignments, mentoring, and collaboration with a Client Specialist/liliReceptive to feedback; critical thinking and problem-solving skills, high adaptability/liliSupports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively/liliStrong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects/liliProficient Microsoft Office skills and familiarity with other relevant online tools/liliMust achieve and maintain an active insurance brokers PC license, and complete various continuing education activities as needed/liliInsurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)/li/ulpThis position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified./ppCompensation and Benefits:/ppBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation./ppCompensation:/ppThe base salary compensation range being offered for this role is $90,000-$120,000 USD per year./ppThis role is also eligible for an annual short-term incentive bonus./ppCompany Benefits:/ppWTW provides a competitive benefit package which includes the following (eligibility requirements apply):/pulliHealth and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, ADD, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)/liliLeave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)/liliRetirement Benefits: Contributory Pension Plan and Savings Plan (401k)./li/ulpPursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records./ppAt WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution./ppWe understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more./ppEOE, including disability/vets/p/div