divh2Service Account Manager/h2pWe are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new existing building owner direct customers./ppWhat youll do:/polliPrimarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new existing building owner direct customers./liliPrimary goal is to sell new maintenance, repair, and replacement work./liliProactively manages the service sales process to close sales, including prospecting,/liliqualifying, customers setup and procurement process, proposals, presentations, as well as handling questions and objections./liliDevelops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a One company point of contact for customers,/liliengaging any internal teams or support necessary to allow for additional business development./liliMaintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers./liliwhen performance or billing issues arise./liliContinuously generates new sales by using existing and potential customer networks and/lilisocial networking. Identifies new business opportunities acting as the customers building solutions partner for all areas of locally provided service offerings./liliDevelops and executes customer account plans for key and target customers./liliProactively contributes to the maintenance agreements renewal process, while seeking to./liliincrease scope and/or value prior to renewal./liliAchieves annual sales plan within approved cost budgets and target gross profit levels./lilimeeting required sales and sales activities./liliPartner with Service Supervision and Technicians for repair and replacement/liliopportunities./liliMaintain Sales Pipeline of opportunities and sales tracking communicating with operations for forecasting and turnover meetings./li/olpWhat youll need to be successful:/pulliTwo-year relevant degree or equivalent training and experience, such as trade-level training or industry./liliExperience/lili3+ years of direct relevant experience/liliStrong knowledge of service policies, procedures, and capabilities/liliStrong verbal and written communication, including presentation skills./liliStrong customer service skills and ability to develop customer relationships./liliDemonstrated sales skills in prospecting, qualifying, proposing, and closing sales and capable of developing and managing large accounts (existing and new)/liliStrong collaboration skills internally and externally, with strong problem-solving abilities/liliFrequent travel to job sites within assigned region/liliStrong Microsoft Office skills, including Excel, Word, and PowerPoint./liliSolid knowledge of CRM/li/ulpYOU Matter/ppPEOPLE FIRST: BUILDING TALENT BY DESIGN/ppAt Southland we aspire to build a workforce thats as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels./ppIf youre someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results were looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where youll feel engaged, challenged, and valued./ppIf youre ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY SUSTAINABILITY./ppBenefits:/pulli401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting/liliAnnual incentive program based upon performance, profitability, and achievement/liliMedical, Dental, Vision Insurance 100% Paid for Employee/liliTerm Life, ADD Insurance, and Voluntary Life Insurance/liliDisability Income Protection Insurance/liliPre-tax Flexible Spending Plans (Health and Dependent Care)/liliHolidays/Vacation/Personal Time/Life Events Leave/liliNumerous training opportunities and company paid membership for professional associations and licenses/li/ulpSouthland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics./ppAll employment offers are contingent upon successful, drug tests, background checks, and professional reference checks./ppWe are not able to offer sponsorship of employment at this time./p/div