CMK Resources is partnering with a global leader in enterprise storage solutions to identify a Channel Partner/Partner Services Manager to support the operational and technical enablement of its Americas channel partner ecosystem.
This opportunity is ideal for a junior to mid-level professional with experience in partner operations, customer success, or technical services who is eager to grow within a channel or partner alliance function. The role is primarily remote but requires the ability to occasionally work from a local office , particularly for onboarding, training, and key partner activities.
Work Model: Remote or Hybrid (US-Based)
Preferred Location: Raleigh, NC (strong preference); Chicago, IL or Lehi, UT considered
Key Responsibilities
- Act as an operational point of contact for Americas-based channel partners
- Maintain accurate partner data and reporting across internal systems including Salesforce, ServiceNow, Tableau, and Skyline
- Support partner onboarding, system access, and enablement coordination
- Assist with partner performance reporting, metrics tracking, and operational visibility
- Collaborate cross-functionally with Sales, Support, Professional Services, and Delivery teams
- Participate in partner meetings, forums, and regional events as needed
- Support partner escalations and issue tracking
- Provide project coordination and administrative support to the Partner Management team
- Identify process gaps and contribute to continuous improvement initiatives
Qualifications
- 2–5 years of experience in partner operations, customer success, technical support, or service delivery
- Exposure to channel partner or alliance-based business models preferred
- Background in technical services or support environments strongly valued
- Experience using CRM and ticketing platforms (Salesforce, ServiceNow preferred)
- Strong organizational skills and attention to detail
- Clear, professional communicator with a proactive and collaborative mindset
- Comfortable working across global teams and time zones
- US-based with the ability to attend office-based training or meetings occasionally