Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s 2026, and paying rent on time should be flexible and affordable. Flex enables users to pay rent throughout the month on a schedule that fits their finances and budget. Our mission is to empower renters with flexibility over this significant recurring expense. We are looking for motivated individuals to help us keep our mission growing.
About the Role
As Flex grows, navigating partnerships and regulatory requirements is paramount. Regulatory compliance is a competitive advantage that protects Flex from legal and financial risk while positioning us as a trustworthy partner for renters, property managers, and bank partners.
We are seeking a seasoned and strategic compliance leader to serve as Senior Director, Product Compliance, overseeing a high-performing team aligned to Flex’s GM operating structure. This team partners with product, legal, engineering, operations, and bank partners to enable compliant innovation across lending and payments offerings.
You will shape team priorities, ensure high-quality execution, and evolve our product governance approach in response to regulatory, partner, and business needs. Your team will ensure new and existing products meet applicable financial partner and regulatory requirements. You will drive strategy, set operational standards, and advise on scaling Flex’s products responsibly.
This is a hybrid position with on-site expectations of 3 days per week in our New York or San Francisco Headquarters. For candidates outside NY/NJ/SF, relocation assistance may be available.
What You Will Do
- Lead the Product Compliance team, aligning advisory efforts with Flex’s business goals and product roadmap.
- Provide strategic direction and day-to-day oversight for a team responsible for a wide range of compliance advisory functions, including:
- New product advisory: Partner with product and legal to shape and support compliant design and launch of new features and offerings.
- Ad hoc advisory: Act as a trusted compliance resource across the business for nuanced or novel questions.
- Issue advisory & remediation support: Guide product and operations teams in managing compliance incidents and remediating root causes.
- Policy development & refresh: Own and evolve compliance policies in collaboration with SMEs and regulatory stakeholders.
- Training content SME: Inform training strategy by contributing compliance expertise to internal enablement efforts.
- Product risk assessment support: Embed compliance perspectives in product risk assessments and launch readiness reviews.
- Regulatory & partner change management: Interpret and operationalize regulatory and partner-driven requirements and changes.
- Partner management & response: Represent Compliance in partner meetings and responses, supporting relationship health and contractual alignment.
- Marketing reviews: Review campaigns and customer-facing materials to ensure regulatory and reputational compliance.
- Strengthen cross-functional collaboration with product, legal, engineering, and risk teams to deliver responsible innovation at scale.
- Represent Compliance in external conversations with partners and regulators, balancing product opportunity with regulatory clarity.
- Support the execution of Compliance department initiatives, including audit readiness, documentation improvements, and cross-cutting operational projects.
- Reinforce and grow a culture of compliance by modeling Flex’s values and sound decision-making.
Who You Are
- 10+ years of experience in a compliance advisory role, ideally within fintech, consumer lending, payments, banking-as-a-service, or other regulated industries.
- A strong track record of leading and developing compliance teams, preferably in high-growth or GM-aligned operating environments.
- Deep subject matter expertise in consumer protection and lending regulations; knowledge of BSA/AML/FinCrime frameworks is a plus.
- Proven experience working cross-functionally with product, engineering, legal, and risk on complex compliance challenges.
- Strong communication and influencing skills, with the ability to tailor messaging across audiences and drive alignment across stakeholders.
- A pragmatic and solution-oriented mindset—able to navigate ambiguity and make risk-based decisions quickly and thoughtfully.
- Experience supporting compliance policy frameworks, regulatory examinations, audits, and bank partner due diligence processes.
- Passion for innovation in financial services and a desire to help Flex redefine how fintech can deliver responsible, consumer-first lending.
Why Join Us
This role offers an opportunity to shape two of Flex’s most critical compliance domains. You’ll gain:
- High visibility across senior leadership, board, and banking partners.
- Ownership of compliance areas at the intersection of innovation, consumer trust, and regulatory expectation.
- The chance to define what “best-in-class” means for product compliance and financial crime risk management in fintech lending.
- A direct role in positioning Flex as a leader in consumer protection and financial integrity.
If you’re passionate about building scalable compliance programs that protect and empower, and thrive in dynamic environments where your work drives measurable impact, we’d love to meet you.
Compensation guidelines: base salary will be commensurate with experience and Flex’s leveling benchmarks.
Benefits and life at Flex: we offer competitive medical, dental, and vision from Day 1; company equity; 401(k) with company match; unlimited PTO and holidays; parental leave; Flex Cares Program; and more. For non-U.S. employees, we offer competitive compensation and equity, with unlimited PTO.
Equal Employment Opportunity: Flex is an equal opportunity employer. We do not discriminate on the basis of protected status. This role may involve voluntary self-identification of ethnicity, sex, and veteran/disability status as part of compliance reporting; participation is voluntary and confidential. For more details, see the Voluntary Self-Identification sections included with this posting.
#J-18808-Ljbffr