Job no:
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Management, Student Services
Job Summary/Basic Function
Direct the operations of the Veteran Services Center, including the strategic development and oversight of all major veteran service programs. Provide professional leadership and management in the supervision and implementation of the Veterans Student Support Services program.
Department Overview
The Veteran Services Center assists veteran students in transitioning from military to university life.
Level Scope
Spends the majority of time (50% or more) achieving organizational objectives through coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and operates with autonomy, managing human, financial, and physical resources in compliance with departmental and campus-wide goals. Ensures adherence to internal controls and policy implementation while protecting departmental assets.
Essential Functions
60% of the Time
- Direct and supervise unit operations to ensure compliance with federal, state, and university policies, procedures, and internal controls.
- Ensure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards.
- Direct, supervise, train, develop, and evaluate all VSC employees, ensuring compliance with VA guidelines.
- Address internal audit findings.
- Direct, develop, and coordinate strategies and programs to assist with the enrollment, retention, graduation, and employment of veterans, service members, dependents, and survivors.
- Support writing Veterans‑TRIO Student Support Services grants and other grants aligned with the University’s retention goals.
- Submit annual performance reports to the U.S. Department of Education.
- Develop awareness programs and workshops to educate faculty and staff on veteran issues in higher education.
35% of the Time
- Liaise and coordinate with statewide and regional veterans service agencies and organizations providing benefits or direct service to veterans.
- Maintain the University’s Memorandum of Understanding with the Department of Defense, updating online portals for military tuition assistance, grades, graduations, catalogs, and programs for the Air Force, Army, and Navy.
- Participate in at least 40 hours per year dedicated to broad divisional or institutional programs