Responsibilities
- Manage and optimize FC Tulsa’s Shopify store: product listings, descriptions, imagery, pricing, categories, and customer experience.
- Plan and execute online product launches, seasonal promotions, and limited-edition drops.
- Maintain accurate online inventory counts in coordination with fulfillment staff and warehouse operations.
- Own the customer service inbox ( ): respond to fan inquiries, order status questions, and basic support needs in a timely and professional manner.
- Monitor sales performance, conversion rates, and user behavior to identify improvement opportunities.
- Serve as point of contact for merchandise vendors, printers, and kit suppliers.
- Develop reorder recommendations based on sales trends and inventory data.
- Coordinate timelines for product production and delivery to ensure merchandise availability for online and in-stadium sales.
Requirements
- 3–6 years of professional experience in e-commerce or digital marketing (sports, retail, or lifestyle brands preferred).
- Proficiency in Shopify, HubSpot (marketing automation, CRM, and landing pages), Wordpress, Google Analytics, and Mailchimp.
- Strong understanding of SEO, paid media, and digital conversion funnels.
- Excellent copywriting, visual storytelling, and project management skills.
- Analytical mindset with the ability to translate insights into action.
- Passion for sports, community, and building a brand that reflects the pride and energy of Tulsa.