Customer Service Representative
Community Choice Financial Family of Brands, Safford, Arizona, us, 85548
Overview
Customer Service Representative (CSR) at Check Into Cash, Safford, AZ. You’ll help people access financial solutions when they need them, build connections with a diverse customer base, and process transactions (e.g., check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. This entry-level role includes hands-on training, coaching, and development as we invest in your long-term success in a fast-paced, growth-focused company. Compensation and Benefits
The hourly wage for the position is $17.25 per hour. This rate is one element of our Total Compensation package. What We Offer
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities at any of our eleven brands nationwide. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and medical spending accounts (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Various voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance). Free access to mental health resources and life coaching through our Employee Assistance Program. Discounts from nationwide and local retailers through our Discount Marketplace. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code (jeans and sneakers allowed). Benefits subject to plan terms and discretionary changes. What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services that fit customers’ needs. Enter and maintain customer information with precision in a POS system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing); participate in in-store and community events. Maintain store appearance and cleanliness to enhance the customer experience. Maintain office security and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with Company policies and applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and navigate multiple tasks to meet performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time in-person schedule, including weekends. A full-time schedule is at least 40 hours per week. Store hours and minimum hours may change by brand; discuss up-to-date requirements with your recruiter. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills and professional demeanor. Meticulous attention to detail and ability to enter data accurately. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required with results considered in accordance with applicable law. Ability to meet the physical demands of the role (standing up to 90% of the time, moving up to 25 pounds, inside/outside store, keyboard use). Nice To Haves - Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and vault management experience. Bilingual (English/Spanish) preferred for certain locations. Valid driver’s license, auto insurance, and personal vehicle for daily use (mileage compensated). Workplace Awards & Recognition
Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; Top Employer for Hispanic and Latinos by HLPA (2023, 2024, 2025); named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S., with over 10 brands in more than 1,500 stores serving 24 states and online offerings in 20 states. We are committed to helping people obtain short-term financial services when they need them. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers Important: The Community Choice Financial® Family of Brands will never ask for banking or payment information during the interview or hiring process. In-store positions are in person only. We are an inclusive employer and an equal-opportunity employer.
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Customer Service Representative (CSR) at Check Into Cash, Safford, AZ. You’ll help people access financial solutions when they need them, build connections with a diverse customer base, and process transactions (e.g., check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. This entry-level role includes hands-on training, coaching, and development as we invest in your long-term success in a fast-paced, growth-focused company. Compensation and Benefits
The hourly wage for the position is $17.25 per hour. This rate is one element of our Total Compensation package. What We Offer
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities at any of our eleven brands nationwide. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and medical spending accounts (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Various voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance). Free access to mental health resources and life coaching through our Employee Assistance Program. Discounts from nationwide and local retailers through our Discount Marketplace. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code (jeans and sneakers allowed). Benefits subject to plan terms and discretionary changes. What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services that fit customers’ needs. Enter and maintain customer information with precision in a POS system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing); participate in in-store and community events. Maintain store appearance and cleanliness to enhance the customer experience. Maintain office security and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with Company policies and applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and navigate multiple tasks to meet performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time in-person schedule, including weekends. A full-time schedule is at least 40 hours per week. Store hours and minimum hours may change by brand; discuss up-to-date requirements with your recruiter. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills and professional demeanor. Meticulous attention to detail and ability to enter data accurately. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required with results considered in accordance with applicable law. Ability to meet the physical demands of the role (standing up to 90% of the time, moving up to 25 pounds, inside/outside store, keyboard use). Nice To Haves - Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and vault management experience. Bilingual (English/Spanish) preferred for certain locations. Valid driver’s license, auto insurance, and personal vehicle for daily use (mileage compensated). Workplace Awards & Recognition
Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; Top Employer for Hispanic and Latinos by HLPA (2023, 2024, 2025); named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S., with over 10 brands in more than 1,500 stores serving 24 states and online offerings in 20 states. We are committed to helping people obtain short-term financial services when they need them. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers Important: The Community Choice Financial® Family of Brands will never ask for banking or payment information during the interview or hiring process. In-store positions are in person only. We are an inclusive employer and an equal-opportunity employer.
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