Lead Field Service Representative - Power/Electrical
Schneider Electric North America, Raleigh, North Carolina, United States, 27601
Overview
Great people make Schneider Electric a great company.
Schneider’s Field Service Representatives play an impactful role within the organization — collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.
They are the future of Schneider Electric!
Is this you? Schneider offers Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+OT), with most work occurring at customer sites. This role ensures that within an organizational department, it has the correct level of Technical Service experience to ensure all customers are supported. The purpose is to ensure that the department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity. While this role does not have direct management responsibility, it may assist the Services Manager in coaching, mentoring, and providing guidance to other field associates in the district and take some leadership responsibility in customer interactions, as directed by the Services Manager. Responsibilities
Mentor other field service reps where necessary to provide technical advice and support. Report to the Field Service Manager and advise on Technical Service or Support matters. Manage a number of Customer Key Accounts. Carry out service or support work in line with standard procedures; willingness to operate outside these boundaries when required. Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems. Develop innovative solutions to complex problems during start-up. Research, evaluate, and recommend new products or equipment upgrades to meet customer needs. Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction. Coach and mentor less experienced engineers, check the quality of their work, and help diagnose and solve problems. Produce leads for Service Support. Troubleshoot, investigate, and resolve technical problems during start-up. Train customers on the features of the equipment they have purchased. Skills Required
Leadership skills to mentor and support field team members; coaching attitude. Customer engagement skills to support the Services Manager in key interactions with customers. High level of technical knowledge of electronic/electrical theory; knowledge of HVAC systems and relevant software is preferred. Ability to work with general direction and guidance; typically independent. Performs within division policy guidelines using independent judgment to achieve objectives. Complies with all safety policies, practices and procedures. Participates in proactive team efforts to achieve departmental and company goals. Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations. Ability to write reports and procedure manuals and present information to groups of managers, clients, and customers. Ability to calculate figures and apply algebra and geometry concepts. Ability to define problems, collect data, establish facts, and draw valid conclusions. Proficient PC skills including email, record keeping, databases, word processing, spreadsheets, and graphics. Ability to handle multiple tasks simultaneously. Must be able to stand, walk, and sit for extended periods; lift up to 50 pounds. Familiarization with MOPs is a plus; adhere to approved Methods of Procedures (MOPs). Verifiable hands-on technical work experience required; certification needed according to the business and country of operation. Relevant experience with critical systems infrastructure equipment (e.g., electrical switchgear, diesel generators, UPS, distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems). Clear verbal and written communication skills; valid driver’s license. Education and Experience Minimum two-year degree or technical certification in an electrical-related program preferred 7+ years of work experience as a shop and/or field electrical technician Prefer 1 year of leadership experience among peers and role-model behavior Knowledge of ANSI IEEE C37 standards and related electrical manufacturing standards. Ability to write accurate test reports and project summaries and explain project anomalies. Understanding of basic electrical theory, control circuits, and distribution protective relay testing. Experience with dielectric testing, high-voltage testing, and breaker function testing. What we have for you Within your first 180 days, you’ll participate in 8 weeks of in-person training at our training facility in Dallas, TX, with expenses paid. After training, online modules and local mentorship will continue onboarding and on-the-job training. Hear from a Field Service Representative about the role and customers (video): text placeholder removed for formatting. Schneider Electric offers an inclusive benefits package including flexible work arrangements, paid family leaves, 401(k) with match, well-being programs, holidays and paid time off, military leave benefits, and more. Learn more about working with us: Schneider careers page. Apply today IMPACT at Schneider Electric We pursue IMPACT values — Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork — and invite all to contribute to a sustainable, resilient world. We seek IMPACT Makers who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Become an IMPACT Maker with Schneider Electric – apply today! Schneider Electric is an Equal Opportunity Employer. We uphold trust, ethics, safety, sustainability, quality and cybersecurity as core commitments. You can read more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer.
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Great people make Schneider Electric a great company.
Schneider’s Field Service Representatives play an impactful role within the organization — collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.
They are the future of Schneider Electric!
Is this you? Schneider offers Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+OT), with most work occurring at customer sites. This role ensures that within an organizational department, it has the correct level of Technical Service experience to ensure all customers are supported. The purpose is to ensure that the department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity. While this role does not have direct management responsibility, it may assist the Services Manager in coaching, mentoring, and providing guidance to other field associates in the district and take some leadership responsibility in customer interactions, as directed by the Services Manager. Responsibilities
Mentor other field service reps where necessary to provide technical advice and support. Report to the Field Service Manager and advise on Technical Service or Support matters. Manage a number of Customer Key Accounts. Carry out service or support work in line with standard procedures; willingness to operate outside these boundaries when required. Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems. Develop innovative solutions to complex problems during start-up. Research, evaluate, and recommend new products or equipment upgrades to meet customer needs. Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction. Coach and mentor less experienced engineers, check the quality of their work, and help diagnose and solve problems. Produce leads for Service Support. Troubleshoot, investigate, and resolve technical problems during start-up. Train customers on the features of the equipment they have purchased. Skills Required
Leadership skills to mentor and support field team members; coaching attitude. Customer engagement skills to support the Services Manager in key interactions with customers. High level of technical knowledge of electronic/electrical theory; knowledge of HVAC systems and relevant software is preferred. Ability to work with general direction and guidance; typically independent. Performs within division policy guidelines using independent judgment to achieve objectives. Complies with all safety policies, practices and procedures. Participates in proactive team efforts to achieve departmental and company goals. Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations. Ability to write reports and procedure manuals and present information to groups of managers, clients, and customers. Ability to calculate figures and apply algebra and geometry concepts. Ability to define problems, collect data, establish facts, and draw valid conclusions. Proficient PC skills including email, record keeping, databases, word processing, spreadsheets, and graphics. Ability to handle multiple tasks simultaneously. Must be able to stand, walk, and sit for extended periods; lift up to 50 pounds. Familiarization with MOPs is a plus; adhere to approved Methods of Procedures (MOPs). Verifiable hands-on technical work experience required; certification needed according to the business and country of operation. Relevant experience with critical systems infrastructure equipment (e.g., electrical switchgear, diesel generators, UPS, distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems). Clear verbal and written communication skills; valid driver’s license. Education and Experience Minimum two-year degree or technical certification in an electrical-related program preferred 7+ years of work experience as a shop and/or field electrical technician Prefer 1 year of leadership experience among peers and role-model behavior Knowledge of ANSI IEEE C37 standards and related electrical manufacturing standards. Ability to write accurate test reports and project summaries and explain project anomalies. Understanding of basic electrical theory, control circuits, and distribution protective relay testing. Experience with dielectric testing, high-voltage testing, and breaker function testing. What we have for you Within your first 180 days, you’ll participate in 8 weeks of in-person training at our training facility in Dallas, TX, with expenses paid. After training, online modules and local mentorship will continue onboarding and on-the-job training. Hear from a Field Service Representative about the role and customers (video): text placeholder removed for formatting. Schneider Electric offers an inclusive benefits package including flexible work arrangements, paid family leaves, 401(k) with match, well-being programs, holidays and paid time off, military leave benefits, and more. Learn more about working with us: Schneider careers page. Apply today IMPACT at Schneider Electric We pursue IMPACT values — Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork — and invite all to contribute to a sustainable, resilient world. We seek IMPACT Makers who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Become an IMPACT Maker with Schneider Electric – apply today! Schneider Electric is an Equal Opportunity Employer. We uphold trust, ethics, safety, sustainability, quality and cybersecurity as core commitments. You can read more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer.
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