Customer Service Representative
Community Choice Financial Family of Brands, Sacramento, California, United States, 95828
Overview
Customer Service Representative
– Sacramento, CA As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. This entry-level role offers hands-on training, coaching, and development to support your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on.
Your Opportunity
Customer Service Representative • Cash 1 • Sacramento, CA
Compensation & Benefits
The hourly wage for the position is $20 per hour. The hourly rate is just one element of our Total Compensation package. Benefits & Perks Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities across eleven brands nationwide. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Medical insurance options with telemedicine and a health savings account (HSA/FSA). Traditional 401(k) and Roth 401(k) retirement plans with a generous company match. Company-sponsored life and AD&D insurance. Voluntary benefits including dental, vision, disability plans, supplementary life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance. Free access to mental health resources and life coaching through our Employee Assistance Program. Discount marketplace with exclusive retailer discounts. Paid time off starting at 12 days in the first year. Relaxed, business-casual dress code including jeans and sneakers. Benefits are subject to change per plan documents and company policy.
What You’ll Do — Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services to meet customer needs. Enter and maintain customer information in a Point of Sale (POS) system with precision. Build new business through daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events. Help maintain store appearance and cleanliness to enhance customer experience. Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies, procedures, and applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet individual and team performance standards. Perform additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week). Schedule may vary by brand and at the company’s discretion; consult your recruiter for up-to-date requirements.
What We’re Looking For — Qualifications and Skills
High school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required and conducted in accordance with applicable law. Ability to meet the physical demands of the position (standing up to 90% of the time, lifting/moving up to 25 pounds, and operating a keyboard).
Nice-to-Haves — Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing. Cash handling and cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle for travel during the workday (mileage may be reimbursed).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been named among America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities with the Power of Choice, with over 10 brands represented in more than 1,500 physical stores serving 24 states and online product offerings in 20 states.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities are described to illustrate the minimal standards required to perform the position. The Community Choice Financial Family of Brands will never ask for banking or other payment information during the interview process.
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Customer Service Representative
– Sacramento, CA As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. This entry-level role offers hands-on training, coaching, and development to support your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on.
Your Opportunity
Customer Service Representative • Cash 1 • Sacramento, CA
Compensation & Benefits
The hourly wage for the position is $20 per hour. The hourly rate is just one element of our Total Compensation package. Benefits & Perks Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities across eleven brands nationwide. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Medical insurance options with telemedicine and a health savings account (HSA/FSA). Traditional 401(k) and Roth 401(k) retirement plans with a generous company match. Company-sponsored life and AD&D insurance. Voluntary benefits including dental, vision, disability plans, supplementary life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance. Free access to mental health resources and life coaching through our Employee Assistance Program. Discount marketplace with exclusive retailer discounts. Paid time off starting at 12 days in the first year. Relaxed, business-casual dress code including jeans and sneakers. Benefits are subject to change per plan documents and company policy.
What You’ll Do — Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services to meet customer needs. Enter and maintain customer information in a Point of Sale (POS) system with precision. Build new business through daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events. Help maintain store appearance and cleanliness to enhance customer experience. Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies, procedures, and applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet individual and team performance standards. Perform additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week). Schedule may vary by brand and at the company’s discretion; consult your recruiter for up-to-date requirements.
What We’re Looking For — Qualifications and Skills
High school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required and conducted in accordance with applicable law. Ability to meet the physical demands of the position (standing up to 90% of the time, lifting/moving up to 25 pounds, and operating a keyboard).
Nice-to-Haves — Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing. Cash handling and cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle for travel during the workday (mileage may be reimbursed).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been named among America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities with the Power of Choice, with over 10 brands represented in more than 1,500 physical stores serving 24 states and online product offerings in 20 states.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities are described to illustrate the minimal standards required to perform the position. The Community Choice Financial Family of Brands will never ask for banking or other payment information during the interview process.
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