Remote Call Center Customer Service Representative
Conduent, Denver, Colorado, United States, 80285
Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments—creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote – Call Center Customer Service Representative Medicaid Member Support – Tier 1 Location: The State of Iowa (must reside within 1 hour of Des Moines, IA) $18.00 per hour (bi‑weekly pay). Paid training and equipment provided. Full‑time schedule (40 hrs. a week) with full benefits from day one. Start date: March 2nd, 2026. Equipment will be provided from the Des Moines, IA office and will be picked up at the location.
Hours: Monday‑Friday, 8:00 AM to 5:00 PM. Training runs Monday‑Friday 8:00 am‑5:00 pm for 5–6 weeks.
Shifts: Monday – Friday, 8:00 AM to 5:00 PM.
Join the Conduent Customer Service Team. Come join us and grow with a team of people who will challenge and inspire you to be the best! Enjoy a positive, employee‑friendly culture while playing an important role in supporting our clients.
Benefits
$18.00 per hour (bi‑weekly pay)
Paid training with equipment provided
Full‑time schedule (40 hrs. a week)
Career growth opportunities
PerkSpot – employee discount program
Full benefit options (health insurance, dental & vision, life & disability, retirement savings, paid holidays, paid time off)
About The Role
Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
Provide one‑to‑one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests and status changes.
Enter application and enrollment information into a web‑based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co‑workers.
Ability to problem‑solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High school diploma or GED.
Background check required.
Must reside within 1 hour driving distance from Des Moines, IA.
Successful In This Role
Ability to problem‑solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
Ability to adhere to a break and lunch schedule.
Excellent typing and grammar skills.
Ability to navigate a computer.
Ability to understand/ utilize policy.
Excellent customer service skills.
Excellent phone etiquette skills.
Reliable internet access.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
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Remote – Call Center Customer Service Representative Medicaid Member Support – Tier 1 Location: The State of Iowa (must reside within 1 hour of Des Moines, IA) $18.00 per hour (bi‑weekly pay). Paid training and equipment provided. Full‑time schedule (40 hrs. a week) with full benefits from day one. Start date: March 2nd, 2026. Equipment will be provided from the Des Moines, IA office and will be picked up at the location.
Hours: Monday‑Friday, 8:00 AM to 5:00 PM. Training runs Monday‑Friday 8:00 am‑5:00 pm for 5–6 weeks.
Shifts: Monday – Friday, 8:00 AM to 5:00 PM.
Join the Conduent Customer Service Team. Come join us and grow with a team of people who will challenge and inspire you to be the best! Enjoy a positive, employee‑friendly culture while playing an important role in supporting our clients.
Benefits
$18.00 per hour (bi‑weekly pay)
Paid training with equipment provided
Full‑time schedule (40 hrs. a week)
Career growth opportunities
PerkSpot – employee discount program
Full benefit options (health insurance, dental & vision, life & disability, retirement savings, paid holidays, paid time off)
About The Role
Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
Provide one‑to‑one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests and status changes.
Enter application and enrollment information into a web‑based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co‑workers.
Ability to problem‑solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High school diploma or GED.
Background check required.
Must reside within 1 hour driving distance from Des Moines, IA.
Successful In This Role
Ability to problem‑solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
Ability to adhere to a break and lunch schedule.
Excellent typing and grammar skills.
Ability to navigate a computer.
Ability to understand/ utilize policy.
Excellent customer service skills.
Excellent phone etiquette skills.
Reliable internet access.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
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