Join to apply for the
Xfinity Retail Sales Consultant
role at
Comcast .
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.
Job Summary Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world‑class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Job Description Hourly compensation: $18.00 base plus targeted commission, totaling $25.69 HR.
Core Responsibilities
Passionately represent products and services by sharing and demonstrating product and sales know‑how with customers. Provide product demonstrations to educate customers on full product capabilities to maximize their experience.
Takes a customer‑first approach with all customer interactions. Listen and evaluate customer needs and provide appropriate solutions.
Achieve sales and customer experience goals and objectives.
Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent.
Perform operational and administrative tasks.
Partner with customer care to resolve customer issues, as appropriate.
Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
Comply with all company and retail operational policies and procedures.
Complete training requirements and actively engage in team huddles and learning.
Know and understand sales compensation plan and its key elements.
Work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Maintain regular, consistent and punctual attendance.
Carry and lift up to 25–pound boxes, stand and move about the store constantly.
Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience—think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff—be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
Win as a team—make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System—helping us elevate opportunities to do better for our customers by joining huddles, making call‑backs and providing feedback.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors and our communities.
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.
Skills Customer‑Focused, Workplace Organization, Persuasion, Technical Knowledge, Teamwork, Self‑Motivation, Resilience, Critical Thinking, Problem Solving, Communication, Professional Integrity.
Salary Base Pay: $18.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $25.69 USD.
Education High School Diploma / GED.
Relevant Work Experience 2–5 Years.
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Xfinity Retail Sales Consultant
role at
Comcast .
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.
Job Summary Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world‑class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Job Description Hourly compensation: $18.00 base plus targeted commission, totaling $25.69 HR.
Core Responsibilities
Passionately represent products and services by sharing and demonstrating product and sales know‑how with customers. Provide product demonstrations to educate customers on full product capabilities to maximize their experience.
Takes a customer‑first approach with all customer interactions. Listen and evaluate customer needs and provide appropriate solutions.
Achieve sales and customer experience goals and objectives.
Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent.
Perform operational and administrative tasks.
Partner with customer care to resolve customer issues, as appropriate.
Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
Comply with all company and retail operational policies and procedures.
Complete training requirements and actively engage in team huddles and learning.
Know and understand sales compensation plan and its key elements.
Work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Maintain regular, consistent and punctual attendance.
Carry and lift up to 25–pound boxes, stand and move about the store constantly.
Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience—think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff—be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
Win as a team—make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System—helping us elevate opportunities to do better for our customers by joining huddles, making call‑backs and providing feedback.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors and our communities.
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.
Skills Customer‑Focused, Workplace Organization, Persuasion, Technical Knowledge, Teamwork, Self‑Motivation, Resilience, Critical Thinking, Problem Solving, Communication, Professional Integrity.
Salary Base Pay: $18.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $25.69 USD.
Education High School Diploma / GED.
Relevant Work Experience 2–5 Years.
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