A leading internet service provider in La Porte, Indiana, is looking for a Residential Retention Representative to engage with customers considering cancellation of their internet service. The ideal candidate will possess strong verbal and active listening skills, with the ability to negotiate and persuade effectively, ensuring customer retention. This role demands empathy and professionalism, along with a high school diploma and experience in customer service or call center environments. Join a team focused on performance metrics while maintaining service standards.
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