Sales Account Manager
Kelly Professional & Industrial, Lawrenceville, Georgia, United States, 30243
Location: Lawrenceville, GA (Hybrid – 2 Days Work from Home)
Schedule: Temp-to-Hire
Pay: Salary plus Commission - $80k-$90k OTE
Apply: Send resumes to chrc511@kellyservices.com
About the Role
We are seeking a motivated Account Manager – Retention Representative to join our client’s team in Lawrenceville, GA. This role is responsible for proactively engaging customers throughout their contract lifecycle to maximize retention, reduce turnover, and uncover upsell opportunities. You will play a key role in strengthening customer relationships, resolving concerns, and driving long-term value.
Key Responsibilities
Initiate outbound calls to renewal accounts.
Build and maintain strong customer relationships throughout the lifecycle.
Retention & Save Activities
Conduct needs assessments to understand customer concerns and cancellation risks.
Present tailored solutions or offers that address customer needs and encourage renewal.
Handle objections with professionalism and empathy.
Upsell & Cross-Sell
Identify opportunities to upsell or cross-sell.
Educate customers on features and add-ons that enhance business outcomes.
Account Management
Maintain accurate documentation of customer interactions within Salesforce CRM.
Record call outcomes, next steps, and customer commitments.
Conduct follow-up calls to ensure issues are resolved and satisfaction is maintained.
Work closely with internal teams to share insights and improve overall retention strategy.
Participate in team meetings focused on performance review, trend analysis, and best practices.
Reporting & KPIs
Track call activity, retention results, and reasons for unsuccessful saves.
Meet or exceed KPIs related to retention rate, upsells, and customer satisfaction.
Qualifications
1-3 years of experience in B2B sales, account management, or retention roles.
Proven success managing renewal and upsell conversations with business decision-makers.
Strong verbal and written communication, active listening, and objection-handling skills.
Experience using Salesforce CRM.
Ability to work independently in a fast-paced, high-volume environment.
Strong organizational and time-management skills.
Experience with consultative sales frameworks.
Interviews are happening NOW #J-18808-Ljbffr
Key Responsibilities
Initiate outbound calls to renewal accounts.
Build and maintain strong customer relationships throughout the lifecycle.
Retention & Save Activities
Conduct needs assessments to understand customer concerns and cancellation risks.
Present tailored solutions or offers that address customer needs and encourage renewal.
Handle objections with professionalism and empathy.
Upsell & Cross-Sell
Identify opportunities to upsell or cross-sell.
Educate customers on features and add-ons that enhance business outcomes.
Account Management
Maintain accurate documentation of customer interactions within Salesforce CRM.
Record call outcomes, next steps, and customer commitments.
Conduct follow-up calls to ensure issues are resolved and satisfaction is maintained.
Work closely with internal teams to share insights and improve overall retention strategy.
Participate in team meetings focused on performance review, trend analysis, and best practices.
Reporting & KPIs
Track call activity, retention results, and reasons for unsuccessful saves.
Meet or exceed KPIs related to retention rate, upsells, and customer satisfaction.
Qualifications
1-3 years of experience in B2B sales, account management, or retention roles.
Proven success managing renewal and upsell conversations with business decision-makers.
Strong verbal and written communication, active listening, and objection-handling skills.
Experience using Salesforce CRM.
Ability to work independently in a fast-paced, high-volume environment.
Strong organizational and time-management skills.
Experience with consultative sales frameworks.
Interviews are happening NOW #J-18808-Ljbffr