Overview
Advancing the Future of Freshness™, Together. AgroFresh is a fast-moving, dynamic company delivering integrated near- and post-harvest solutions to enhance freshness and quality from harvest to home. We provide digital monitoring and analytics, plant-based coatings, integrated fungicide solutions, and SO2 generating sheets for smarter packaging to extend shelf life of fruits and vegetables.
When you work at AgroFresh, you work with leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges in the produce supply chain. This is the world of Smarter Freshness.
What The Role Delivers The Account Manager (AM) is responsible for the customer’s satisfaction with our products, processes, and services. The role focuses on achieving sales and profitability goals within the defined territory through effective business planning and market development in a value-based selling environment. The AM creates and maintains customer relationships to execute sales and technical support strategies that promote adoption and usage of the AgroFresh product line. The AM reports to the Country (or Commercial) Manager and will be part of a multidisciplinary team supporting commercial and technical activities within the company.
Key Responsibilities
Meet or exceed yearly financial goals by maximizing sales, profitability, market share and contribution in line with company targets. Include proactive communication on risks and opportunities, delivering ongoing accurate sales forecasts, and managing and executing approved commercial pricing policies.
Keep customer accounts current by prioritizing reliable customers, ensuring understanding of payment terms, tracking leading indicators, and partnering with Accounts Receivable when needed to leverage the AM relationship.
Analyze the business environment to develop, execute, and maintain territory business plans in CRM with internal stakeholders to support AGFS product line in designated markets, identify opportunities for expansion, and communicate with potential customers.
Engage as a Customer Champion, building relationships, implementing account plans, and identifying specific customer needs. Deliver a compelling value proposition using technical proof points and effective solution packages in a timely manner. Always engage ethically and with integrity.
Provide product education to the customer and guidance on appropriate product applications.
Embrace technology to add value to the service offering for customers. Support AGFS technology needs, both scientific and digital, by serving as the primary contact between customers and regional support.
Conduct commercial demonstrations for existing product/crop combinations to increase adoption of new product concepts and resolve technical issues using established demonstration protocols.
Interface with researchers, influencers, and customers by networking at industry events and associations to expand sales opportunities.
Maintain a continuous learning mindset toward AGFS product portfolio and regulatory requirements. Deepen understanding of the current portfolio as needs evolve and communicate with leadership to improve processes and customer centricity.
Who To Work With Primary internal and external stakeholders:
Local Commercial and R&D teams
Marketing
Operations
Global Pricing
Finance / Accounting
External customers
Key Opinion Leaders
How We Work AgroFresh core competencies:
Accountability for Results
Mindset for Growth
Customer Centricity
One AgroFresh
What The Job Requires
Bachelor’s degree required; Agricultural, life sciences or related field is desired
Minimum 3 years of sales experience
Travel dependent on location (estimated 30%-40%)
Ability to understand scientific/technical solutions, educate others and guide on appropriate application or implementation
Prior experience with a CRM preferred
What To Have Done And Know How To Do These skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual’s performance history and potential.
Proven history of sales successes
Readily adapts to changes in the work environment; manages competing demands; changes approach or method to fit the situation
Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
Customer champion who manages difficult or emotional situations; responds promptly to customer needs; solicits customer feedback to improve service; maintains a professional appearance; responds to requests for service and assistance; meets commitments
Models accountability by taking responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan
Sets and achieves challenging goals; demonstrates persistence; measures self against standards of excellence; takes calculated risks to accomplish goals
The ideal candidate has high but managed energy, creativity, focus and is a lifelong learner
Ability to work effectively with corporate and internal stakeholders and customers of various sophistication levels
Exceptional time management and communication skills
Why Work Here
We work every day to improve the quantity and quality of fresh produce and reduce food waste
We have a rich history and are known for our quality products
We have an enterprising spirit and are looking for like-minded problem-solvers
We focus on Critical Few priorities and hold ourselves accountable to deliver
We are growing and transforming – both our business and the industry
We are committed to developing our colleagues and helping you advance in your career
We offer competitive compensation and benefits packages
Local Details
This position requires a valid driver’s license and clean driving record
This position is eligible for the Sales Incentive Plan
#J-18808-Ljbffr
When you work at AgroFresh, you work with leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges in the produce supply chain. This is the world of Smarter Freshness.
What The Role Delivers The Account Manager (AM) is responsible for the customer’s satisfaction with our products, processes, and services. The role focuses on achieving sales and profitability goals within the defined territory through effective business planning and market development in a value-based selling environment. The AM creates and maintains customer relationships to execute sales and technical support strategies that promote adoption and usage of the AgroFresh product line. The AM reports to the Country (or Commercial) Manager and will be part of a multidisciplinary team supporting commercial and technical activities within the company.
Key Responsibilities
Meet or exceed yearly financial goals by maximizing sales, profitability, market share and contribution in line with company targets. Include proactive communication on risks and opportunities, delivering ongoing accurate sales forecasts, and managing and executing approved commercial pricing policies.
Keep customer accounts current by prioritizing reliable customers, ensuring understanding of payment terms, tracking leading indicators, and partnering with Accounts Receivable when needed to leverage the AM relationship.
Analyze the business environment to develop, execute, and maintain territory business plans in CRM with internal stakeholders to support AGFS product line in designated markets, identify opportunities for expansion, and communicate with potential customers.
Engage as a Customer Champion, building relationships, implementing account plans, and identifying specific customer needs. Deliver a compelling value proposition using technical proof points and effective solution packages in a timely manner. Always engage ethically and with integrity.
Provide product education to the customer and guidance on appropriate product applications.
Embrace technology to add value to the service offering for customers. Support AGFS technology needs, both scientific and digital, by serving as the primary contact between customers and regional support.
Conduct commercial demonstrations for existing product/crop combinations to increase adoption of new product concepts and resolve technical issues using established demonstration protocols.
Interface with researchers, influencers, and customers by networking at industry events and associations to expand sales opportunities.
Maintain a continuous learning mindset toward AGFS product portfolio and regulatory requirements. Deepen understanding of the current portfolio as needs evolve and communicate with leadership to improve processes and customer centricity.
Who To Work With Primary internal and external stakeholders:
Local Commercial and R&D teams
Marketing
Operations
Global Pricing
Finance / Accounting
External customers
Key Opinion Leaders
How We Work AgroFresh core competencies:
Accountability for Results
Mindset for Growth
Customer Centricity
One AgroFresh
What The Job Requires
Bachelor’s degree required; Agricultural, life sciences or related field is desired
Minimum 3 years of sales experience
Travel dependent on location (estimated 30%-40%)
Ability to understand scientific/technical solutions, educate others and guide on appropriate application or implementation
Prior experience with a CRM preferred
What To Have Done And Know How To Do These skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual’s performance history and potential.
Proven history of sales successes
Readily adapts to changes in the work environment; manages competing demands; changes approach or method to fit the situation
Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
Customer champion who manages difficult or emotional situations; responds promptly to customer needs; solicits customer feedback to improve service; maintains a professional appearance; responds to requests for service and assistance; meets commitments
Models accountability by taking responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan
Sets and achieves challenging goals; demonstrates persistence; measures self against standards of excellence; takes calculated risks to accomplish goals
The ideal candidate has high but managed energy, creativity, focus and is a lifelong learner
Ability to work effectively with corporate and internal stakeholders and customers of various sophistication levels
Exceptional time management and communication skills
Why Work Here
We work every day to improve the quantity and quality of fresh produce and reduce food waste
We have a rich history and are known for our quality products
We have an enterprising spirit and are looking for like-minded problem-solvers
We focus on Critical Few priorities and hold ourselves accountable to deliver
We are growing and transforming – both our business and the industry
We are committed to developing our colleagues and helping you advance in your career
We offer competitive compensation and benefits packages
Local Details
This position requires a valid driver’s license and clean driving record
This position is eligible for the Sales Incentive Plan
#J-18808-Ljbffr