Overview
Aloft Atlanta – MCR Universal Role Standards. Executive Summary: CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence include: Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork.
Responsibilities
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
Teamwork: Communication between team members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All team members must be committed to working together to create a welcoming environment for guests and a positive workplace.
Sales Manager – Role Specific Duties and Expectations The Sales Manager will be responsible for the sales and revenue-generating efforts with emphasis on attaining the hotel goals of maximum revenue and profit while providing the guest with the highest level of quality service.
Other Responsibilities
Meet or exceed pre-determined booking goals for guest room revenue.
Meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate with supervision on individual groups within established guidelines, while maintaining overall revenue goals.
Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming group details to the client.
Play major role in business development and market demands and easily adapting to new strategies based on market conditions.
Compile lists of prospective clients for use as sales leads based on information from the internet, business directories and other sources.
Make in-person sales calls to potential clients at their place of business on a regular basis.
Entertain potential clients on site as determined by management.
Utilize qualified account reports as appropriate during sales visits with potential clients.
Monitor pricing, service levels, facilities and group activities at competitive facilities to ensure the hotel remains in a competitive position.
Evaluate a potential piece of business for profitability and overall benefit to the hotel by utilizing various reports along with the guidance of management.
Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services.
Follow up on the progress of groups booked (room night pickup, rooming lists, cut-off dates, etc.) to ensure maximum occupancy.
Follow up on bookings and solicit repeat business.
Participate in the RFP process for the hotel.
Meet and greet clients upon arrival as well as visit with clients daily when in-house.
Obtain, detail, document, and route all necessary information on definite groups including billing information, credit applications, rooming lists, and VIP arrangements.
Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market.
Coordinate and participate in monthly sales blitzes.
Maintain and develop 3rd party group booking sites.
Assist in maintaining digital marketing, social media campaigns, and website initiatives to promote the hotel.
Qualifications & Requirements Qualifications
Bachelor's or Associate’s degree is preferred.
Work Experience: Sales experience in hospitality or related field; professionally well connected in local market.
Must have a positive attitude and willingness to learn.
Sales experience in hospitality is a plus.
Possess highly developed verbal & written communication skills.
Ability to influence others, negotiate, provide friendly service and possess professional selling skills.
Physical Working Demands & Working Environment The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods (3-4 hours at a time).
Type on and operate computers and other office machinery, perform data entry, dial a telephone, manually manipulate objects, handles, tools, and controls.
Inspect and visually observe details at close and long range.
Frequently walk around the property to give tours of the building.
The noise level is usually moderate. Some travel may be required to meet with prospective and current clients.
Language and Reasoning Skills
Read, write, understand and communicate effectively in English.
Read and interpret English documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports, correspondence, and summaries in English with proper punctuation, grammar, and style.
Ability to speak effectively in English before groups such as customers or employees.
Read and interpret business records and statistical reports in English.
Note This job description does not state or imply that these are the only duties to be performed by the employee(s). Employees will be required to follow other job-related instructions and duties as requested. The employer may change or assign other duties. This document does not create an employment contract and is at-will.
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members nationwide and operates hotels under multiple major brands.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
Recipient of Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer.
For the TWA Hotel at JFK, MCR won several awards including Development of the Year and AIA recognition.
What we offer / What’s in it for you
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance – available after 30 days for full-time team members
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Responsibilities
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
Teamwork: Communication between team members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All team members must be committed to working together to create a welcoming environment for guests and a positive workplace.
Sales Manager – Role Specific Duties and Expectations The Sales Manager will be responsible for the sales and revenue-generating efforts with emphasis on attaining the hotel goals of maximum revenue and profit while providing the guest with the highest level of quality service.
Other Responsibilities
Meet or exceed pre-determined booking goals for guest room revenue.
Meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate with supervision on individual groups within established guidelines, while maintaining overall revenue goals.
Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming group details to the client.
Play major role in business development and market demands and easily adapting to new strategies based on market conditions.
Compile lists of prospective clients for use as sales leads based on information from the internet, business directories and other sources.
Make in-person sales calls to potential clients at their place of business on a regular basis.
Entertain potential clients on site as determined by management.
Utilize qualified account reports as appropriate during sales visits with potential clients.
Monitor pricing, service levels, facilities and group activities at competitive facilities to ensure the hotel remains in a competitive position.
Evaluate a potential piece of business for profitability and overall benefit to the hotel by utilizing various reports along with the guidance of management.
Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services.
Follow up on the progress of groups booked (room night pickup, rooming lists, cut-off dates, etc.) to ensure maximum occupancy.
Follow up on bookings and solicit repeat business.
Participate in the RFP process for the hotel.
Meet and greet clients upon arrival as well as visit with clients daily when in-house.
Obtain, detail, document, and route all necessary information on definite groups including billing information, credit applications, rooming lists, and VIP arrangements.
Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market.
Coordinate and participate in monthly sales blitzes.
Maintain and develop 3rd party group booking sites.
Assist in maintaining digital marketing, social media campaigns, and website initiatives to promote the hotel.
Qualifications & Requirements Qualifications
Bachelor's or Associate’s degree is preferred.
Work Experience: Sales experience in hospitality or related field; professionally well connected in local market.
Must have a positive attitude and willingness to learn.
Sales experience in hospitality is a plus.
Possess highly developed verbal & written communication skills.
Ability to influence others, negotiate, provide friendly service and possess professional selling skills.
Physical Working Demands & Working Environment The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods (3-4 hours at a time).
Type on and operate computers and other office machinery, perform data entry, dial a telephone, manually manipulate objects, handles, tools, and controls.
Inspect and visually observe details at close and long range.
Frequently walk around the property to give tours of the building.
The noise level is usually moderate. Some travel may be required to meet with prospective and current clients.
Language and Reasoning Skills
Read, write, understand and communicate effectively in English.
Read and interpret English documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports, correspondence, and summaries in English with proper punctuation, grammar, and style.
Ability to speak effectively in English before groups such as customers or employees.
Read and interpret business records and statistical reports in English.
Note This job description does not state or imply that these are the only duties to be performed by the employee(s). Employees will be required to follow other job-related instructions and duties as requested. The employer may change or assign other duties. This document does not create an employment contract and is at-will.
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members nationwide and operates hotels under multiple major brands.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
Recipient of Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer.
For the TWA Hotel at JFK, MCR won several awards including Development of the Year and AIA recognition.
What we offer / What’s in it for you
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance – available after 30 days for full-time team members
#J-18808-Ljbffr