Director of Racquets The Town Club
BoardRoom magazine, Milwaukee, Wisconsin, United States, 53244
Overview
The Town Club in Milwaukee, Wisconsin is seeking an accomplished, actively engaged, member-focused Director of Racquets (DOR) to lead and elevate one of the Midwest’s most vibrant private club racquets programs. This is a leadership opportunity for a racquets professional who thrives in a community with a positive, relationship-oriented club culture and is energized by building inclusive, organized, and creative programs across tennis, platform tennis (paddle), and pickleball.
Director Of Racquets – Opportunity The successful candidate will be a strategic leader, not simply a top instructor. They will bring positive energy, organizational excellence, strong communication skills, and the ability to unite members, staff, and guests around a shared vision for racquet sports at The Town Club.
Click here to view a brief video about this opportunity.
About The Town Club Founded in 1901, The Town Club is a historic, family-oriented private club that serves as a social and athletic hub for its community. The Club offers a welcoming atmosphere, a strong tradition of connection, and a true “home away from home” with active lifestyles, meaningful relationships, and memorable experiences across generations.
Racquet sports are at the heart of The Town Club’s identity. The Club features an outdoor racquets campus with 15 clay tennis courts, eight dedicated pickleball courts (being built in 2026), and four paddle courts. Year-round programming includes tennis, pickleball, and paddle clinics, drills, competitive and social leagues, interclub competition, junior development, private instruction, and social events for all ages and skill levels. The racquets culture is vibrant, inclusive, and deeply woven into daily Club life.
Beyond the courts, members enjoy two resort-style pools, a 25-yard, five-lane pool and a 25-meter pool, along with a full calendar of aquatics programming, dining, and social events. The historic clubhouse offers multiple dining venues and spaces for everyday enjoyment and special occasions.
With its rich history and strong facilities, The Town Club continues to honor its 125-year history and traditions while fostering an energetic, modern club experience centered on sport, family, and community.
The Town Club by the Numbers
Racquets Gross Annual Lesson Revenue approximately $200K
Number of Board Members: 13, Term: 3 Years
Number of Racquets Committee Members: 10-15
Club POS: Jonas Encore
Club accounting system: Jonas Encore
Number of Employees: FTE – 12, PTE – 30
Member Demographics: Increasing number of young families with children actively participating in all Club programming and long-time members actively participating in racquet sports into their seventies.
Approximate Active Adult Members: Tennis – 300, Platform – 250, Pickleball – 100
Approximate Active Junior Members: Tennis – 215, Platform – 30
Number of Courts (all outdoors): Tennis – 15, Paddle – 4, Pickleball – 8 (being rebuilt in fall 2026)
Outdoor Season: Tennis (Memorial Day through Labor Day plus Fall season through October daylight hours), Paddle (Fall through Spring with limited play in the summer 8 am to 10 pm), Pickleball (May 1 through Sep 30 daylight hours)
Director of Racquets: Manages or Owns Pro Shop (Open to discussion)
Taxable Status: 501(c)(7)
Director Of Racquets – Position Overview The Director of Racquets is responsible for the overall leadership, vision, administration, and success of The Town Club’s racquet sports program. This role oversees all tennis, paddle, and pickleball operations, including programming, staffing, instruction, scheduling, budgeting, retail operations, and member experience. This is a full-time year-round role that requires on-site presence.
As a highly visible member of the Club’s leadership team, the DOR reports to the General Manager and works closely with the Club Management Team, Racquets Committee, and staff to ensure operational excellence, financial responsibility, and exceptional service delivery. The DOR sets the tone for the racquets culture at The Town Club. The position requires a calm, passionate, confident leader who communicates proactively, manages conflict discreetly, builds consensus, and inspires trust among members and staff. The role balances innovation with continuity and honors long-standing traditions while refreshing programs to keep participation strong and growing.
Initial Priorities of the New Director of Racquets Leadership, Culture, and Communication
Build upon and establish a clear mission and vision for the Racquets Department aligned with Club values.
Promote a culture that emphasizes the joy of racquet sports, skill development, sportsmanship, respect, and proper etiquette over a “win-at-all-costs” approach.
Lead with positive energy, visibility, and approachability on the courts.
Build strong, trust-based relationships with members, staff, and committees.
Serve as an ambassador for all racquet sports, ensuring balanced attention across tennis, paddle, and pickleball.
Communicate schedules, programs, policies, and opportunities clearly and proactively.
Demonstrate conflict management skills and address issues discreetly and fairly at the individual level.
Act as a consensus builder, respecting diverse perspectives while guiding decisions for the overall member experience.
Programming & Member Engagement
Develop and execute a comprehensive 12-month programming strategy including social, instructional, and competitive offerings for all demographics, plus structured leagues, interclub teams, Club tournaments, and legacy events.
Create and manage an annual racquets calendar aligned with broader Club activities.
Expand and strengthen junior development programs for beginners through competitive players.
Ensure fair, transparent systems for member participation and court utilization.
Maximize overall Club facility utilization and member participation through racquet sports.
Maintain familiarity with USTA development models, including 10 & Under Tennis, and best practices in junior programming.
Business, Operations, and Financial Leadership
Prepare and manage the department’s annual operating and capital budgets.
Monitor financial performance, analyze trends, and adjust programming or staffing as needed.
Oversee POS operations to ensure accurate billing, reporting, and data integrity.
Lead a high-quality pro shop operation that reflects member preferences and enhances the Club experience.
Establish and track key performance metrics related to participation, utilization, revenue, staffing, and member satisfaction.
Enforce Club rules, policies, and standards related to facilities, dress code, and sportsmanship.
Collaborate with marketing and communications to promote programs, events, and results across Club platforms.
Candidate Qualifications The ideal candidate will demonstrate:
Proven leadership experience in a private club and multi-sport racquets environment.
A clear track record of building organized, inclusive, and engaging programs.
Success in recruiting, mentoring, and retaining high-quality professional staff.
Strong interpersonal skills with the ability to relate to members of all ages and abilities.
Exceptional communication, follow-through, and organizational discipline.
Strategic mindset with the ability to think beyond daily instruction toward long-term program health.
Comfort working closely with boards, committees, and senior leadership.
High emotional intelligence, professionalism, and calm under pressure.
Education and Certifications
Bachelor’s degree preferred.
Current professional certifications strongly preferred such as: USTA Coaching, RSPA, or PTR (Tennis); PPR and/or RSPA (Pickleball); PPTR and/or RSPA (Platform Tennis).
Director of Racquets Sports (University of Florida, USTA/PTR/RSPA endorsed) strongly preferred.
Compliance with SafeSport requirements in Wisconsin for tennis, paddle, and pickleball.
Collegiate playing experience considered a plus.
Employment Eligibility Verification In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Background checks may be conducted when appropriate.
Salary And Benefits Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefits package, including appropriate association memberships.
Instructions On How To Apply Please upload your resume and cover letter, in that order, using the link below. You should have your documents fully prepared to attach when prompted during the online application process. Please ensure your image is not present on your resume or cover letter; that should be used on your LinkedIn profile.
Prepare a thoughtful cover letter addressed to
Ms. Abby Schroeder, General Manager , and clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career, and why the Milwaukee area will be beneficial to you, your family, your career, and the Club if selected.
You must apply for this role as soon as possible, but no later than February 18, 2026. Candidate selections will occur later that month, with first and second interviews in early March. The new candidate should assume his/her role at an agreed-upon time after that.
IMPORTANT:
Save your resume and letter in the following manner:
“Last Name, First Name – Resume”
“Last Name, First Name – Cover Letter – The Town Club”
(These documents should be in Word or PDF format)
Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.
If you have any questions, please email Katy Eliades: katy@kkandw.com
Lead Search Executive Len Simard, USTA Coaching Professional, PTR, PPR, PPTR, RSPA Master Professional
Search & Consulting Executive, KOPPLIN KUEBLER & WALLACE
O:
(833) KKW-HIRE, ext.718
M:
(407) 463-8923
len@kkandw.com
To apply for this position click the link below.
Apply for the The Town Club Director of Racquets position
#J-18808-Ljbffr
Director Of Racquets – Opportunity The successful candidate will be a strategic leader, not simply a top instructor. They will bring positive energy, organizational excellence, strong communication skills, and the ability to unite members, staff, and guests around a shared vision for racquet sports at The Town Club.
Click here to view a brief video about this opportunity.
About The Town Club Founded in 1901, The Town Club is a historic, family-oriented private club that serves as a social and athletic hub for its community. The Club offers a welcoming atmosphere, a strong tradition of connection, and a true “home away from home” with active lifestyles, meaningful relationships, and memorable experiences across generations.
Racquet sports are at the heart of The Town Club’s identity. The Club features an outdoor racquets campus with 15 clay tennis courts, eight dedicated pickleball courts (being built in 2026), and four paddle courts. Year-round programming includes tennis, pickleball, and paddle clinics, drills, competitive and social leagues, interclub competition, junior development, private instruction, and social events for all ages and skill levels. The racquets culture is vibrant, inclusive, and deeply woven into daily Club life.
Beyond the courts, members enjoy two resort-style pools, a 25-yard, five-lane pool and a 25-meter pool, along with a full calendar of aquatics programming, dining, and social events. The historic clubhouse offers multiple dining venues and spaces for everyday enjoyment and special occasions.
With its rich history and strong facilities, The Town Club continues to honor its 125-year history and traditions while fostering an energetic, modern club experience centered on sport, family, and community.
The Town Club by the Numbers
Racquets Gross Annual Lesson Revenue approximately $200K
Number of Board Members: 13, Term: 3 Years
Number of Racquets Committee Members: 10-15
Club POS: Jonas Encore
Club accounting system: Jonas Encore
Number of Employees: FTE – 12, PTE – 30
Member Demographics: Increasing number of young families with children actively participating in all Club programming and long-time members actively participating in racquet sports into their seventies.
Approximate Active Adult Members: Tennis – 300, Platform – 250, Pickleball – 100
Approximate Active Junior Members: Tennis – 215, Platform – 30
Number of Courts (all outdoors): Tennis – 15, Paddle – 4, Pickleball – 8 (being rebuilt in fall 2026)
Outdoor Season: Tennis (Memorial Day through Labor Day plus Fall season through October daylight hours), Paddle (Fall through Spring with limited play in the summer 8 am to 10 pm), Pickleball (May 1 through Sep 30 daylight hours)
Director of Racquets: Manages or Owns Pro Shop (Open to discussion)
Taxable Status: 501(c)(7)
Director Of Racquets – Position Overview The Director of Racquets is responsible for the overall leadership, vision, administration, and success of The Town Club’s racquet sports program. This role oversees all tennis, paddle, and pickleball operations, including programming, staffing, instruction, scheduling, budgeting, retail operations, and member experience. This is a full-time year-round role that requires on-site presence.
As a highly visible member of the Club’s leadership team, the DOR reports to the General Manager and works closely with the Club Management Team, Racquets Committee, and staff to ensure operational excellence, financial responsibility, and exceptional service delivery. The DOR sets the tone for the racquets culture at The Town Club. The position requires a calm, passionate, confident leader who communicates proactively, manages conflict discreetly, builds consensus, and inspires trust among members and staff. The role balances innovation with continuity and honors long-standing traditions while refreshing programs to keep participation strong and growing.
Initial Priorities of the New Director of Racquets Leadership, Culture, and Communication
Build upon and establish a clear mission and vision for the Racquets Department aligned with Club values.
Promote a culture that emphasizes the joy of racquet sports, skill development, sportsmanship, respect, and proper etiquette over a “win-at-all-costs” approach.
Lead with positive energy, visibility, and approachability on the courts.
Build strong, trust-based relationships with members, staff, and committees.
Serve as an ambassador for all racquet sports, ensuring balanced attention across tennis, paddle, and pickleball.
Communicate schedules, programs, policies, and opportunities clearly and proactively.
Demonstrate conflict management skills and address issues discreetly and fairly at the individual level.
Act as a consensus builder, respecting diverse perspectives while guiding decisions for the overall member experience.
Programming & Member Engagement
Develop and execute a comprehensive 12-month programming strategy including social, instructional, and competitive offerings for all demographics, plus structured leagues, interclub teams, Club tournaments, and legacy events.
Create and manage an annual racquets calendar aligned with broader Club activities.
Expand and strengthen junior development programs for beginners through competitive players.
Ensure fair, transparent systems for member participation and court utilization.
Maximize overall Club facility utilization and member participation through racquet sports.
Maintain familiarity with USTA development models, including 10 & Under Tennis, and best practices in junior programming.
Business, Operations, and Financial Leadership
Prepare and manage the department’s annual operating and capital budgets.
Monitor financial performance, analyze trends, and adjust programming or staffing as needed.
Oversee POS operations to ensure accurate billing, reporting, and data integrity.
Lead a high-quality pro shop operation that reflects member preferences and enhances the Club experience.
Establish and track key performance metrics related to participation, utilization, revenue, staffing, and member satisfaction.
Enforce Club rules, policies, and standards related to facilities, dress code, and sportsmanship.
Collaborate with marketing and communications to promote programs, events, and results across Club platforms.
Candidate Qualifications The ideal candidate will demonstrate:
Proven leadership experience in a private club and multi-sport racquets environment.
A clear track record of building organized, inclusive, and engaging programs.
Success in recruiting, mentoring, and retaining high-quality professional staff.
Strong interpersonal skills with the ability to relate to members of all ages and abilities.
Exceptional communication, follow-through, and organizational discipline.
Strategic mindset with the ability to think beyond daily instruction toward long-term program health.
Comfort working closely with boards, committees, and senior leadership.
High emotional intelligence, professionalism, and calm under pressure.
Education and Certifications
Bachelor’s degree preferred.
Current professional certifications strongly preferred such as: USTA Coaching, RSPA, or PTR (Tennis); PPR and/or RSPA (Pickleball); PPTR and/or RSPA (Platform Tennis).
Director of Racquets Sports (University of Florida, USTA/PTR/RSPA endorsed) strongly preferred.
Compliance with SafeSport requirements in Wisconsin for tennis, paddle, and pickleball.
Collegiate playing experience considered a plus.
Employment Eligibility Verification In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Background checks may be conducted when appropriate.
Salary And Benefits Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefits package, including appropriate association memberships.
Instructions On How To Apply Please upload your resume and cover letter, in that order, using the link below. You should have your documents fully prepared to attach when prompted during the online application process. Please ensure your image is not present on your resume or cover letter; that should be used on your LinkedIn profile.
Prepare a thoughtful cover letter addressed to
Ms. Abby Schroeder, General Manager , and clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career, and why the Milwaukee area will be beneficial to you, your family, your career, and the Club if selected.
You must apply for this role as soon as possible, but no later than February 18, 2026. Candidate selections will occur later that month, with first and second interviews in early March. The new candidate should assume his/her role at an agreed-upon time after that.
IMPORTANT:
Save your resume and letter in the following manner:
“Last Name, First Name – Resume”
“Last Name, First Name – Cover Letter – The Town Club”
(These documents should be in Word or PDF format)
Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.
If you have any questions, please email Katy Eliades: katy@kkandw.com
Lead Search Executive Len Simard, USTA Coaching Professional, PTR, PPR, PPTR, RSPA Master Professional
Search & Consulting Executive, KOPPLIN KUEBLER & WALLACE
O:
(833) KKW-HIRE, ext.718
M:
(407) 463-8923
len@kkandw.com
To apply for this position click the link below.
Apply for the The Town Club Director of Racquets position
#J-18808-Ljbffr