Overview
POSITION SUMMARY:
The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additionally, the Account Manager is required to increase the level of penetration in the existing customer base by selling the full suite of Republic Services products.
Responsibilities
Effectively maintains and retains existing customers by building long-term relationships and customer loyalty.
Develops and maintains thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
Performs contractual re-signs on existing customers to extend the customer relationship and increase profitability where appropriate.
Responds to cancellation requests in alignment with the established escalation policy.
Proactively communicates with or responds to customers in support of company pricing initiatives.
Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
Increases customer penetration by selling the full suite of Republic Services products.
Regularly meets with the Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Partners with the operations team, when needed, to address customer service issues.
Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
Performs other job-related duties as assigned or apparent.
Preferred Qualifications
Waste or transportation industry experience.
Minimum Qualifications
Minimum of 1 year of relevant sales experience. (Required)
Valid driver’s license. (Required)
Rewarding Compensation And Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Benefits: https://jobs.republicservices.com/us/en/about-us/benefits
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
About The Company: Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
Republic Services, 41,000 team members understand that it\'s not just what we do that matters, but how we do it.
#J-18808-Ljbffr
The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additionally, the Account Manager is required to increase the level of penetration in the existing customer base by selling the full suite of Republic Services products.
Responsibilities
Effectively maintains and retains existing customers by building long-term relationships and customer loyalty.
Develops and maintains thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
Performs contractual re-signs on existing customers to extend the customer relationship and increase profitability where appropriate.
Responds to cancellation requests in alignment with the established escalation policy.
Proactively communicates with or responds to customers in support of company pricing initiatives.
Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
Increases customer penetration by selling the full suite of Republic Services products.
Regularly meets with the Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Partners with the operations team, when needed, to address customer service issues.
Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
Performs other job-related duties as assigned or apparent.
Preferred Qualifications
Waste or transportation industry experience.
Minimum Qualifications
Minimum of 1 year of relevant sales experience. (Required)
Valid driver’s license. (Required)
Rewarding Compensation And Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Benefits: https://jobs.republicservices.com/us/en/about-us/benefits
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
About The Company: Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
Republic Services, 41,000 team members understand that it\'s not just what we do that matters, but how we do it.
#J-18808-Ljbffr