Customer Service Representative - Remote
Rising Medical Solutions, Milwaukee, Wisconsin, United States, 53244
Overview
Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative) to join our Partner & Provider Support team. In this fully remote role, you'll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review. Our work helps reduce excess costs, fraud, and waste—making healthcare more affordable for the people who need it most. This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare. Sound interesting? Want to learn more? Take a few minutes to apply, and let\'s talk!
Responsibilities Handle inbound and outbound provider calls and emails
Resolve bill-related questions and gather required information
Deliver clear, professional, and empathetic customer service
Document interactions accurately in CRM systems
Follow established SOPs, call handling, and escalation procedures
Qualifications 3+ years of customer service experience
Call center experience is required
Healthcare, medical billing, or group health experience preferred
Strong communication and professional phone presence
Ability to multitask across systems while on live calls
Detail-oriented with strong documentation skills
Calm, empathetic, and solutions-focused under pressure
Typing speed of 40+ WPM preferred
Schedule Training Schedule: Monday-Friday, 8:00 AM-4:30 PM CST
Post-Training Schedule (after 90 days): Monday-Friday, 9:30 AM-6:00 PM CST
Full-time role; hours may vary slightly based on business needs
Remote Work Requirements Reliable high-speed internet meeting company standards
Quiet, distraction-free home workspace
Ability to work independently and remain engaged during scheduled hours
The ability to use a computer and its associated accessories in an upright position
Benefits Hourly Rate: $18.00-$21.00
Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more
Fully remote role
Supportive, close-knit team
Meaningful work in healthcare administration
Leadership that invests in your success
Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com)
We\'re on YouTube! Check out our culture at: YouTube channel (Rising Medical Solutions)
Want to see more? Check out our website: Medical Bill Review | Hospital Bill Auditing | Medical Cost Containment
Facebook: Rising Medical Solutions
LinkedIn: Rising Medical Solutions
Glassdoor: Rising Medical Solutions profile
If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!
#J-18808-Ljbffr
Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative) to join our Partner & Provider Support team. In this fully remote role, you'll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review. Our work helps reduce excess costs, fraud, and waste—making healthcare more affordable for the people who need it most. This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare. Sound interesting? Want to learn more? Take a few minutes to apply, and let\'s talk!
Responsibilities Handle inbound and outbound provider calls and emails
Resolve bill-related questions and gather required information
Deliver clear, professional, and empathetic customer service
Document interactions accurately in CRM systems
Follow established SOPs, call handling, and escalation procedures
Qualifications 3+ years of customer service experience
Call center experience is required
Healthcare, medical billing, or group health experience preferred
Strong communication and professional phone presence
Ability to multitask across systems while on live calls
Detail-oriented with strong documentation skills
Calm, empathetic, and solutions-focused under pressure
Typing speed of 40+ WPM preferred
Schedule Training Schedule: Monday-Friday, 8:00 AM-4:30 PM CST
Post-Training Schedule (after 90 days): Monday-Friday, 9:30 AM-6:00 PM CST
Full-time role; hours may vary slightly based on business needs
Remote Work Requirements Reliable high-speed internet meeting company standards
Quiet, distraction-free home workspace
Ability to work independently and remain engaged during scheduled hours
The ability to use a computer and its associated accessories in an upright position
Benefits Hourly Rate: $18.00-$21.00
Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more
Fully remote role
Supportive, close-knit team
Meaningful work in healthcare administration
Leadership that invests in your success
Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com)
We\'re on YouTube! Check out our culture at: YouTube channel (Rising Medical Solutions)
Want to see more? Check out our website: Medical Bill Review | Hospital Bill Auditing | Medical Cost Containment
Facebook: Rising Medical Solutions
LinkedIn: Rising Medical Solutions
Glassdoor: Rising Medical Solutions profile
If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!
#J-18808-Ljbffr