Jewelry Consultant - Miami, FL
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
It’s all in the details. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
What We Offer
Career Growth. Regular 1-1’s with your manager, training opportunities, and an annual 360 review process for all employees. Leaders are dedicated to creating clear pathways for growth.
Set Schedule. Consistent weekly hours and 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role-specific trainings.
Employee Discounts. Generous discount on our jewelry.
Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
Mental Wellness Perks. Access to mental health resources, self-care apps and seminars. Employee Assistance program offers 24/7 counseling.
Giving Back and Volunteer Opportunities. Team initiatives and volunteering opportunities.
Medical, Dental, and Vision. Multiple plans, including a $0 monthly premium option and employer HSA contributions. Insurance starts early in employment.
401k match. Generous employer match.
Paid Time Off. 3 weeks of PTO in your first year.
Parental Leave. Paid leave to bond and care for new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. We are one of the fastest growing e-commerce jewelers in the world, and we’re excited to grow with bright and passionate people from day one to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team and is committed to equal employment opportunities. We prohibit harassment or discrimination based on sex, race, religion, color, national origin, disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by law. We provide reasonable accommodations for applicants as needed. If you need assistance, please contact accommodations@brilliantearth.com.
#J-18808-Ljbffr
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
It’s all in the details. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
What We Offer
Career Growth. Regular 1-1’s with your manager, training opportunities, and an annual 360 review process for all employees. Leaders are dedicated to creating clear pathways for growth.
Set Schedule. Consistent weekly hours and 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role-specific trainings.
Employee Discounts. Generous discount on our jewelry.
Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
Mental Wellness Perks. Access to mental health resources, self-care apps and seminars. Employee Assistance program offers 24/7 counseling.
Giving Back and Volunteer Opportunities. Team initiatives and volunteering opportunities.
Medical, Dental, and Vision. Multiple plans, including a $0 monthly premium option and employer HSA contributions. Insurance starts early in employment.
401k match. Generous employer match.
Paid Time Off. 3 weeks of PTO in your first year.
Parental Leave. Paid leave to bond and care for new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. We are one of the fastest growing e-commerce jewelers in the world, and we’re excited to grow with bright and passionate people from day one to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team and is committed to equal employment opportunities. We prohibit harassment or discrimination based on sex, race, religion, color, national origin, disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by law. We provide reasonable accommodations for applicants as needed. If you need assistance, please contact accommodations@brilliantearth.com.
#J-18808-Ljbffr