Overview
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. The opportunity is for a Key Account Manager – Infectious Disease in Columbus, OH. Abbott Rapid and Molecular Diagnostics (RMDx) – Infectious Disease (ID) is seeking a highly motivated, technically proficient Key Account Manager with strong business acumen and selling skills to oversee and grow our presence in Columbus, OH. This is more than a sales position; it is a chance to make a real impact in healthcare by delivering cutting edge diagnostic solutions where they matter most.
Working at Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to career development with an international company, generous benefits, and a focus on diversity and inclusion.
Key Responsibilities
Customer Relationship & Retention: Act as a strategic partner to established customers by providing consistent and insightful guidance tailored to their needs.
Build and maintain strong relationships through proactive collaboration and understanding of customer objectives.
Conduct regular customer business reviews and proactively resolve issues to enhance satisfaction.
Gather insight from multiple sources to understand stakeholder priorities and challenges.
Collaborate with Sales Development Manager ID, Health System Executive, Distribution Field Managers, and Regional Business Analyst to secure early renewals and mitigate competitive threats.
Serve as the trusted advisor customers turn to, building loyalty through expertise, empathy and results.
Account Management & Growth: Develop and execute strategic account plans focused on value expansion and profitability.
Identify and implement operational improvements to drive customer success.
Use sales metrics and standardized tools to document the sales process and influence purchasing decisions.
Build and maintain strong competitive product knowledge.
Own the sales funnel (SFDC) and account analysis (PowerBI) to ensure a clear roadmap for growth and sustainment.
Exhibit strong analytical skills and use of Microsoft Platform for account analysis and internal communication and planning.
Responsible for contract negotiation, pricing, proposal, bid preparation, customer service and follow up.
Assist in implementation of new customers and develop plan for retention.
Optimize reagent utilization and expand product adoption.
Forecast future needs based on market, regulatory, or environmental trends.
Plan, coordinate and manage the sales performance of third-party distributor sales force(s) in the assigned territory. Train and develop these sales force(s) to effectively represent Abbott’s products in the marketplace.
Support distribution partners in the sale of products, including training, sales meetings, technical expertise, and marketing support of the Abbott product lines and distributor private branded products.
Cross-Functional Collaboration: Partner with Sales, Marketing, Technical Service, Finance, Contract and Pricing to deliver a cohesive customer experience.
Provide regular sales reports, forecasts and communication with sales leaders.
Participate in standardized weekly communication cadence with manager which includes providing field insights, coaching, strategy and problem solving.
Escalate and resolve customer challenges in collaboration with local teams.
Protect and grow the existing customer base with annual growth expectations.
Complies with FDA regulations, other regulatory requirements, company policies, operating procedures, processes and task assignments. Exhibits professional behavior with both internal and external business associates that reflects positively on Abbott and is consistent with Abbott’s policies and procedures.
Collaboration is essential; you will be part of a high performing team that’s united by purpose and driven by results.
Required Qualifications
Bachelor’s degree
Minimum 5 years proven success in medical sales, ideally within the diagnostics space
Deep understanding of laboratory and point-of-care settings, health system operations, and health economics
Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel)
Preferred Qualifications
Bachelor’s degree in business, health care, or life science
Experience working with distribution partners
Strong financial acumen and ability to analyze healthcare market data
Demonstrated individual contributor experience including problem solving, complex selling, planning and execution
Excellent interpersonal skills and documented success in team selling environments with the ability to effectively communicate at multiple levels of the organization
Experience with complex contracting and negotiation
If you are a strategic thinker with a passion for healthcare innovation and a track record of exceeding goals, this is a great role for you.
Additional Information Apply Now. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is $68,000.00 – $136,000.00. In specific locations, the pay range may vary from the range posted.
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Working at Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to career development with an international company, generous benefits, and a focus on diversity and inclusion.
Key Responsibilities
Customer Relationship & Retention: Act as a strategic partner to established customers by providing consistent and insightful guidance tailored to their needs.
Build and maintain strong relationships through proactive collaboration and understanding of customer objectives.
Conduct regular customer business reviews and proactively resolve issues to enhance satisfaction.
Gather insight from multiple sources to understand stakeholder priorities and challenges.
Collaborate with Sales Development Manager ID, Health System Executive, Distribution Field Managers, and Regional Business Analyst to secure early renewals and mitigate competitive threats.
Serve as the trusted advisor customers turn to, building loyalty through expertise, empathy and results.
Account Management & Growth: Develop and execute strategic account plans focused on value expansion and profitability.
Identify and implement operational improvements to drive customer success.
Use sales metrics and standardized tools to document the sales process and influence purchasing decisions.
Build and maintain strong competitive product knowledge.
Own the sales funnel (SFDC) and account analysis (PowerBI) to ensure a clear roadmap for growth and sustainment.
Exhibit strong analytical skills and use of Microsoft Platform for account analysis and internal communication and planning.
Responsible for contract negotiation, pricing, proposal, bid preparation, customer service and follow up.
Assist in implementation of new customers and develop plan for retention.
Optimize reagent utilization and expand product adoption.
Forecast future needs based on market, regulatory, or environmental trends.
Plan, coordinate and manage the sales performance of third-party distributor sales force(s) in the assigned territory. Train and develop these sales force(s) to effectively represent Abbott’s products in the marketplace.
Support distribution partners in the sale of products, including training, sales meetings, technical expertise, and marketing support of the Abbott product lines and distributor private branded products.
Cross-Functional Collaboration: Partner with Sales, Marketing, Technical Service, Finance, Contract and Pricing to deliver a cohesive customer experience.
Provide regular sales reports, forecasts and communication with sales leaders.
Participate in standardized weekly communication cadence with manager which includes providing field insights, coaching, strategy and problem solving.
Escalate and resolve customer challenges in collaboration with local teams.
Protect and grow the existing customer base with annual growth expectations.
Complies with FDA regulations, other regulatory requirements, company policies, operating procedures, processes and task assignments. Exhibits professional behavior with both internal and external business associates that reflects positively on Abbott and is consistent with Abbott’s policies and procedures.
Collaboration is essential; you will be part of a high performing team that’s united by purpose and driven by results.
Required Qualifications
Bachelor’s degree
Minimum 5 years proven success in medical sales, ideally within the diagnostics space
Deep understanding of laboratory and point-of-care settings, health system operations, and health economics
Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel)
Preferred Qualifications
Bachelor’s degree in business, health care, or life science
Experience working with distribution partners
Strong financial acumen and ability to analyze healthcare market data
Demonstrated individual contributor experience including problem solving, complex selling, planning and execution
Excellent interpersonal skills and documented success in team selling environments with the ability to effectively communicate at multiple levels of the organization
Experience with complex contracting and negotiation
If you are a strategic thinker with a passion for healthcare innovation and a track record of exceeding goals, this is a great role for you.
Additional Information Apply Now. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is $68,000.00 – $136,000.00. In specific locations, the pay range may vary from the range posted.
#J-18808-Ljbffr