Overview
Harmonic is the startup discovery engine. The role is for a full-time Account Manager who will be the primary contact for around 80 clients for all things post-sale. We believe that how we support our current customers is of critical importance and a major differentiator for our company. We expect every AM to be industry-leading in customer obsession, responsiveness, depth of product knowledge, and the ability to handle commercials around renewals and expansion. Responsibilities
Own the entire customer relationship from onboarding, to upsells, and through to future renewals. Work with the world\'s leading venture investors to drive success with mission-critical software. Drive account activation and success such that every customer is genuinely impressed by the value we bring to their business. Relay customer needs to the product team to ensure the product roadmap prioritizes what will bring customers the most value. Refine your craft and our processes, and evangelize those practices within the broader team. Forecast with accuracy to ensure we\'re focusing on the right customers. What we value
Being customer-obsessed : You\'ll need to get to your goals the right way. We expect all customer-facing team members to excel at responsiveness, understanding customer needs, and possessing the product knowledge to solve problems. Continuous self-improvement : We care about who we can become and value regular feedback, introspection, openness to feedback, and direct communication. "Get shit done" attitudes : Speed matters. We\'ve had high call volumes and occasional late Friday commitments; speed wins and retains customers. Role requirements
Bachelor\'s degree and coursework in business, sales, marketing or adjacent fields Minimum 2+ years of experience managing customer relationships, ideally in SaaS or data companies Resourceful, roll-up-your-sleeves mentality to refine what great looks like Comfort with ambiguity and rapidly changing sales environments Excellent communication skills with a variety of users and stakeholders (sales, engineers, data scientists) Technical acumen and ability to learn software products quickly Willingness to work in person 4+ days per week at our office (NYC, Flatiron, a half block west of Madison Square Park) Pay
For roles with on-target-earnings (OTE), the pay range includes base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range: $100,000 – $250,000 USD + Equity (flexible depending on level). All vary based on experience. Benefits
Top of the line health, dental and vision insurance, with 100% premium covered 401k matching Free lunch in office Monthly team dinner for each office Commuter benefits Equal Opportunity
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by law.
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Harmonic is the startup discovery engine. The role is for a full-time Account Manager who will be the primary contact for around 80 clients for all things post-sale. We believe that how we support our current customers is of critical importance and a major differentiator for our company. We expect every AM to be industry-leading in customer obsession, responsiveness, depth of product knowledge, and the ability to handle commercials around renewals and expansion. Responsibilities
Own the entire customer relationship from onboarding, to upsells, and through to future renewals. Work with the world\'s leading venture investors to drive success with mission-critical software. Drive account activation and success such that every customer is genuinely impressed by the value we bring to their business. Relay customer needs to the product team to ensure the product roadmap prioritizes what will bring customers the most value. Refine your craft and our processes, and evangelize those practices within the broader team. Forecast with accuracy to ensure we\'re focusing on the right customers. What we value
Being customer-obsessed : You\'ll need to get to your goals the right way. We expect all customer-facing team members to excel at responsiveness, understanding customer needs, and possessing the product knowledge to solve problems. Continuous self-improvement : We care about who we can become and value regular feedback, introspection, openness to feedback, and direct communication. "Get shit done" attitudes : Speed matters. We\'ve had high call volumes and occasional late Friday commitments; speed wins and retains customers. Role requirements
Bachelor\'s degree and coursework in business, sales, marketing or adjacent fields Minimum 2+ years of experience managing customer relationships, ideally in SaaS or data companies Resourceful, roll-up-your-sleeves mentality to refine what great looks like Comfort with ambiguity and rapidly changing sales environments Excellent communication skills with a variety of users and stakeholders (sales, engineers, data scientists) Technical acumen and ability to learn software products quickly Willingness to work in person 4+ days per week at our office (NYC, Flatiron, a half block west of Madison Square Park) Pay
For roles with on-target-earnings (OTE), the pay range includes base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range: $100,000 – $250,000 USD + Equity (flexible depending on level). All vary based on experience. Benefits
Top of the line health, dental and vision insurance, with 100% premium covered 401k matching Free lunch in office Monthly team dinner for each office Commuter benefits Equal Opportunity
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by law.
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