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Overview This role supports and grows accounts in the public safety sector by driving sales and managing customer relationships for first responders. It involves generating sales opportunities, renewing contracts, analyzing accounts, and maintaining accurate data entry and system navigation. The role requires continuous training to maintain product knowledge and meet productivity and sales goals based on defined metrics. Success is measured by achieving sales targets, customer retention, and adherence to ethical and professional standards. The work impacts the organization by delivering public safety solutions and ensuring high standards of service for customers in critical sectors.
Job Responsibilities
Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively
Perform accurate and efficient data entry, system navigation, and independent analysis to support account management
Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards
Meet or exceed productivity and sales goals through consistent performance monitoring and improvement
Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
High School Diploma/GED (Required)
2-4 years experience selling within the Public Safety vertical (Preferred)
2-4 years experience in the Public Safety industry (Preferred)
2-4 years demonstrated track record of sales success in business sales (B2B) (Preferred)
2-4 years experience in Wireless Industry/Telesales/Technical Sales (Preferred)
Knowledge, Skills and Abilities
CRM and Microsoft Office proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)
Attention to detail for accurate data entry, preparing sales reports, and documenting customer interactions, ensuring high service standards and compliance. (Required)
Communication: Strong verbal and written communication skills for customer interactions, presenting solutions, and team collaboration. (Required)
Presentations: Ability to create and deliver compelling presentations to potential and existing customers. (Required)
Problem Solving: Strong problem-solving skills to address customer issues, find solutions to sales challenges, and improve processes. (Required)
Sales Analysis: Ability to analyze sales data to identify trends, measure performance, and develop growth strategies. (Required)
Strong Industry Knowledge: Deep understanding of the public safety sector to tailor solutions. (Required)
Collaborative Teamwork: Ability to work with GAEs, SEs, SDRs, Implementation Account Managers, and other stakeholders. (Required)
Licenses and Certifications
At least 21 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): Yes
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $109,700 - $197,800, inclusive of target incentives
Base Pay Range: $65,820 - $118,680
The pay range above is the general base pay range for a successful candidate in this role. The actual pay will be based on factors such as work location, qualifications, and experience.
Benefits and Additional Information At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Our benefits include medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and holidays; paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; short- and long-term disability; voluntary AD&D; voluntary life and disability insurance; voluntary long-term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs. For more details, see the benefits information on our site (benefits information not included here).
Never stop growing! We value growth and collaboration across teams. By applying for this opportunity, you’re living our values while investing in your career growth.
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status protected by law. Discrimination or harassment will not be tolerated.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
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Overview This role supports and grows accounts in the public safety sector by driving sales and managing customer relationships for first responders. It involves generating sales opportunities, renewing contracts, analyzing accounts, and maintaining accurate data entry and system navigation. The role requires continuous training to maintain product knowledge and meet productivity and sales goals based on defined metrics. Success is measured by achieving sales targets, customer retention, and adherence to ethical and professional standards. The work impacts the organization by delivering public safety solutions and ensuring high standards of service for customers in critical sectors.
Job Responsibilities
Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively
Perform accurate and efficient data entry, system navigation, and independent analysis to support account management
Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards
Meet or exceed productivity and sales goals through consistent performance monitoring and improvement
Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
High School Diploma/GED (Required)
2-4 years experience selling within the Public Safety vertical (Preferred)
2-4 years experience in the Public Safety industry (Preferred)
2-4 years demonstrated track record of sales success in business sales (B2B) (Preferred)
2-4 years experience in Wireless Industry/Telesales/Technical Sales (Preferred)
Knowledge, Skills and Abilities
CRM and Microsoft Office proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)
Attention to detail for accurate data entry, preparing sales reports, and documenting customer interactions, ensuring high service standards and compliance. (Required)
Communication: Strong verbal and written communication skills for customer interactions, presenting solutions, and team collaboration. (Required)
Presentations: Ability to create and deliver compelling presentations to potential and existing customers. (Required)
Problem Solving: Strong problem-solving skills to address customer issues, find solutions to sales challenges, and improve processes. (Required)
Sales Analysis: Ability to analyze sales data to identify trends, measure performance, and develop growth strategies. (Required)
Strong Industry Knowledge: Deep understanding of the public safety sector to tailor solutions. (Required)
Collaborative Teamwork: Ability to work with GAEs, SEs, SDRs, Implementation Account Managers, and other stakeholders. (Required)
Licenses and Certifications
At least 21 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): Yes
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $109,700 - $197,800, inclusive of target incentives
Base Pay Range: $65,820 - $118,680
The pay range above is the general base pay range for a successful candidate in this role. The actual pay will be based on factors such as work location, qualifications, and experience.
Benefits and Additional Information At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Our benefits include medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and holidays; paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; short- and long-term disability; voluntary AD&D; voluntary life and disability insurance; voluntary long-term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs. For more details, see the benefits information on our site (benefits information not included here).
Never stop growing! We value growth and collaboration across teams. By applying for this opportunity, you’re living our values while investing in your career growth.
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status protected by law. Discrimination or harassment will not be tolerated.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
#J-18808-Ljbffr