Xfinity Retail Sales Consultant (Bilingual -Mandarin/Cantonese)
Comcast, Boston, Kentucky, United States, 40107
Overview
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
Job Summary $26.69+ Hourly
($19.00/hour Base + Targeted Commission)
Who We Are
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List
Job Description Responsibilities
Working directly with customers in a retail location, evaluating the customer’s potential product needs and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment to connect our products and services to customers’ everyday lifestyles.
What You Will Need To Have
High School Diploma or equivalent
Generally requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays and variable schedule(s)
Regular, consistent and punctual attendance
Ability to carry and/or lift 25-pound boxes and stand and move throughout the store constantly
Perks And Benefits
Medical, Dental and Vision coverage
Comcast XFINITY courtesy services & employee discounts
Discount tickets to our Universal Resorts
Paid Parental leave
Tuition reimbursement
Paid Time Off
401K Savings Plan – with up to 6% dollar-to-dollar matching
Day‑One benefits and much more
Employees At All Levels Are Expected To
Understand Operating Principles and use them as job guidelines
Own the customer experience and make customers promoters of our products and services
Be enthusiastic learners, users and advocates of our technology and products
Work as a team to achieve results and growth
Support inclusion in how you work and lead
Do what’s right for each other, customers, investors and communities
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It does not constitute a comprehensive inventory of all duties, responsibilities and qualifications.
Skills Customer‑Focused, Workplace Organization, Persuasion, Technical Knowledge, Teamwork, Self‑Motivation, Communication, Critical Thinking, Problem Solving, Resilience, Professional Integrity
Salary Base Pay: $19.00 Target Compensation (Base Pay + Targeted Commission): $29.98
Education High School Diploma / GED
Relevant Work Experience 2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.
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Job Summary $26.69+ Hourly
($19.00/hour Base + Targeted Commission)
Who We Are
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List
Job Description Responsibilities
Working directly with customers in a retail location, evaluating the customer’s potential product needs and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment to connect our products and services to customers’ everyday lifestyles.
What You Will Need To Have
High School Diploma or equivalent
Generally requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays and variable schedule(s)
Regular, consistent and punctual attendance
Ability to carry and/or lift 25-pound boxes and stand and move throughout the store constantly
Perks And Benefits
Medical, Dental and Vision coverage
Comcast XFINITY courtesy services & employee discounts
Discount tickets to our Universal Resorts
Paid Parental leave
Tuition reimbursement
Paid Time Off
401K Savings Plan – with up to 6% dollar-to-dollar matching
Day‑One benefits and much more
Employees At All Levels Are Expected To
Understand Operating Principles and use them as job guidelines
Own the customer experience and make customers promoters of our products and services
Be enthusiastic learners, users and advocates of our technology and products
Work as a team to achieve results and growth
Support inclusion in how you work and lead
Do what’s right for each other, customers, investors and communities
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It does not constitute a comprehensive inventory of all duties, responsibilities and qualifications.
Skills Customer‑Focused, Workplace Organization, Persuasion, Technical Knowledge, Teamwork, Self‑Motivation, Communication, Critical Thinking, Problem Solving, Resilience, Professional Integrity
Salary Base Pay: $19.00 Target Compensation (Base Pay + Targeted Commission): $29.98
Education High School Diploma / GED
Relevant Work Experience 2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.
#J-18808-Ljbffr