Home Services Sales Manager
Airtron Heating & Air Conditioning, Indianapolis, Indiana, us, 46262
Overview
The position of Home Services Sales Manager is responsible for leading efforts to meet or exceed company goals for profitable sales growth within a specified Airtron Division. This role is responsible for attaining division sales goals through Recruiting, Hiring, and Training the sales process to new and existing sales staff. Promotes the growth of Airtron Home Services in their Airtron division. Provides leadership to the SVP, Home Services in identifying process success and deficiencies in their sales organization. Works with the SVP, Home Services to establish sales processes to produce “High Performing” sales reps in their Airtron division. Responsible for hiring and training new sales representatives to build a strong sales force in order to meet growth objectives.
Leads the Home Services Sales process with direct responsibility for sales performance at assigned Airtron division
Conducts ride-a-longs for training and coaching of sales team, and technicians, including new associate on-boarding
Oversees the activities and performance of the Home Services sales team and technician sales
Ensures Home Services sales team has the necessary resources to perform properly
Provides leadership, training and coaching to ensure optimal performance of the Home Services sales team
Monitors sales performance and provides regular performance updates to senior management
Assists sales team with sales proposals and sales presentations
Investigates lost sales opportunities and assists team with development as needed
Understands competitors and market trends
Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
Works with SVP and Home Services Manager to ensure they follow sales management best practices (sales meetings, ride-a-longs, sales recap reviews, customer follow-up)
Reviews job costings to ensure sales team is applying proper discounts and adequate profit margins are obtained
Promptly addresses performance issues
Ensures all administrative guidelines are followed by the team for timesheets, expenses, reporting and other operational paperwork
Ensures the team promptly completes all required training
Protects the company’s assets, monitors how company vehicles and inventory are handled
Responsible for effective hiring of all new team members and maintains adequate team staffing
Continually searches for ways to improve process and operations
Follows all company policies and procedures, including but not limited to safety
Other duties as assigned
Duties may vary by location.
Qualifications
High school diploma or GED equivalent; experience may be substituted for education
10+ years of in-home selling experience to the residential market
HVAC or home services experience
5+ years’ experience leading a team
5+ years’ experience driving successful sales teams
Demonstrating executive presence to effectively engage and influence senior decision-makers
Computer competency is required, including experience with Microsoft Excel, Word, and Outlook
Familiarity with ERP, customer service or related computer software
Ability to understand and apply market intelligence to a sales strategy
Must be able to communicate in English effectively, both verbally and in writing
Excellent verbal and written communication skills
Ability to work overtime with little notice; weekends hours may occasionally be required
Valid driver\'s license required
Additional Knowledge, Skills and Abilities
Leadership skills and effective leadership behaviors
Ability to work independently and as part of a team
Strong work ethic
Capable of making good judgments/decisions
Strong interpersonal communication and collaboration skills, with all levels of the organization
Able to work in a fast-paced, high-pressure environment
Strong organizational skills, attention to detail and the ability to multi-task
Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers
Ability to build positive relationships with customers, both internal and external
Safety mindset and acceptance of a safety culture
Working Conditions
Open office environment
Fast-paced environment
Travel by vehicle to and from work locations
Occasional exposure to customer homes as needed
Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE
Physical Requirements
Must be able to lift/move up to 20 pounds frequently
Must be able to drive and operate a motorized passenger vehicle
Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
Must be able to adhere to long periods of standing, walking or sitting
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
Ability to express or exchange ideas by means of the spoken word to impart oral information to others
Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools
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The position of Home Services Sales Manager is responsible for leading efforts to meet or exceed company goals for profitable sales growth within a specified Airtron Division. This role is responsible for attaining division sales goals through Recruiting, Hiring, and Training the sales process to new and existing sales staff. Promotes the growth of Airtron Home Services in their Airtron division. Provides leadership to the SVP, Home Services in identifying process success and deficiencies in their sales organization. Works with the SVP, Home Services to establish sales processes to produce “High Performing” sales reps in their Airtron division. Responsible for hiring and training new sales representatives to build a strong sales force in order to meet growth objectives.
Leads the Home Services Sales process with direct responsibility for sales performance at assigned Airtron division
Conducts ride-a-longs for training and coaching of sales team, and technicians, including new associate on-boarding
Oversees the activities and performance of the Home Services sales team and technician sales
Ensures Home Services sales team has the necessary resources to perform properly
Provides leadership, training and coaching to ensure optimal performance of the Home Services sales team
Monitors sales performance and provides regular performance updates to senior management
Assists sales team with sales proposals and sales presentations
Investigates lost sales opportunities and assists team with development as needed
Understands competitors and market trends
Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
Works with SVP and Home Services Manager to ensure they follow sales management best practices (sales meetings, ride-a-longs, sales recap reviews, customer follow-up)
Reviews job costings to ensure sales team is applying proper discounts and adequate profit margins are obtained
Promptly addresses performance issues
Ensures all administrative guidelines are followed by the team for timesheets, expenses, reporting and other operational paperwork
Ensures the team promptly completes all required training
Protects the company’s assets, monitors how company vehicles and inventory are handled
Responsible for effective hiring of all new team members and maintains adequate team staffing
Continually searches for ways to improve process and operations
Follows all company policies and procedures, including but not limited to safety
Other duties as assigned
Duties may vary by location.
Qualifications
High school diploma or GED equivalent; experience may be substituted for education
10+ years of in-home selling experience to the residential market
HVAC or home services experience
5+ years’ experience leading a team
5+ years’ experience driving successful sales teams
Demonstrating executive presence to effectively engage and influence senior decision-makers
Computer competency is required, including experience with Microsoft Excel, Word, and Outlook
Familiarity with ERP, customer service or related computer software
Ability to understand and apply market intelligence to a sales strategy
Must be able to communicate in English effectively, both verbally and in writing
Excellent verbal and written communication skills
Ability to work overtime with little notice; weekends hours may occasionally be required
Valid driver\'s license required
Additional Knowledge, Skills and Abilities
Leadership skills and effective leadership behaviors
Ability to work independently and as part of a team
Strong work ethic
Capable of making good judgments/decisions
Strong interpersonal communication and collaboration skills, with all levels of the organization
Able to work in a fast-paced, high-pressure environment
Strong organizational skills, attention to detail and the ability to multi-task
Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers
Ability to build positive relationships with customers, both internal and external
Safety mindset and acceptance of a safety culture
Working Conditions
Open office environment
Fast-paced environment
Travel by vehicle to and from work locations
Occasional exposure to customer homes as needed
Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE
Physical Requirements
Must be able to lift/move up to 20 pounds frequently
Must be able to drive and operate a motorized passenger vehicle
Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
Must be able to adhere to long periods of standing, walking or sitting
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
Ability to express or exchange ideas by means of the spoken word to impart oral information to others
Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools
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