What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: Providing resources and tools to support those directly helping customers provide the best service. Assisting with down stocking and area recovery as well as providing input into merchandising decisions. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). The Sales Floor Department Supervisor works with leadership to identify approaches and behaviors that meet sales and service objectives, and communicates best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. The supervisor may also supervise associates in other departments as needed to meet store demands, requiring broad product knowledge and the ability to engage customers across departments. It is important that this associate communicates upward to keep management informed of concerns, issues, praises, and morale. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). Travel Requirements: This role does not require regular travel; however, it may require travel on occasion for meetings, trainings, or to support neighboring stores/outlets. What We're Looking For
• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed
Minimum Qualifications High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. 1 year of experience in customer service. 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor). Experience providing direction or supervision to teams (with or without direct report responsibility). Experience supporting or participating in the process of training, mentoring and developing associates. Experience working cross-functionally. Experience using Microsoft Office Suite. Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications 3 years of retail customer service experience. 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor). Experience in a leadership role with direct report responsibility. Experience working in the home improvement retail sector. Experience working in a fast paced, dynamic retail environment. Experience in key carrying role with manager-on-duty responsibilities. Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.). Pay Range: $27.80 - $31.15 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits: https://talent.lowes.com/us/en/joining-our-team Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles, including health, vision and dental insurance, paid vacation, tuition assistance, and parental/family-building benefits. Health, Dental and Vision insurance Life and Disability insurance Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time Flexible spending and health savings accounts 401(k) Retirement account with company match Employee Assistance Program with counseling and work/life services Education support programs, including tuition assistance and trade skills scholarships Business Travel Accident insurance Maternity and Parental leave Adoption assistance Lowe's Associate Discount and broad discount platform Other discretionary benefits (based on eligibility) include annual bonuses, participation in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: Providing resources and tools to support those directly helping customers provide the best service. Assisting with down stocking and area recovery as well as providing input into merchandising decisions. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). The Sales Floor Department Supervisor works with leadership to identify approaches and behaviors that meet sales and service objectives, and communicates best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. The supervisor may also supervise associates in other departments as needed to meet store demands, requiring broad product knowledge and the ability to engage customers across departments. It is important that this associate communicates upward to keep management informed of concerns, issues, praises, and morale. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). Travel Requirements: This role does not require regular travel; however, it may require travel on occasion for meetings, trainings, or to support neighboring stores/outlets. What We're Looking For
• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed
Minimum Qualifications High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. 1 year of experience in customer service. 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor). Experience providing direction or supervision to teams (with or without direct report responsibility). Experience supporting or participating in the process of training, mentoring and developing associates. Experience working cross-functionally. Experience using Microsoft Office Suite. Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications 3 years of retail customer service experience. 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor). Experience in a leadership role with direct report responsibility. Experience working in the home improvement retail sector. Experience working in a fast paced, dynamic retail environment. Experience in key carrying role with manager-on-duty responsibilities. Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.). Pay Range: $27.80 - $31.15 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits: https://talent.lowes.com/us/en/joining-our-team Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles, including health, vision and dental insurance, paid vacation, tuition assistance, and parental/family-building benefits. Health, Dental and Vision insurance Life and Disability insurance Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time Flexible spending and health savings accounts 401(k) Retirement account with company match Employee Assistance Program with counseling and work/life services Education support programs, including tuition assistance and trade skills scholarships Business Travel Accident insurance Maternity and Parental leave Adoption assistance Lowe's Associate Discount and broad discount platform Other discretionary benefits (based on eligibility) include annual bonuses, participation in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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