Location: San Francisco, USA (Hybrid – 2x per week in-office)
Reports to: Sales Director
About Us
At CleverTap, we are transforming the way brands engage with their users. As a global leader in mobile marketing automation and engagement, we empower consumer brands to create truly personalized, real-time experiences at scale. With a footprint in over 100 countries and customers ranging from fast-scaling startups to global enterprises, we’re building the future of Martech—smarter, faster, and more human.
Join us in our San Francisco office and help shape how leading brands in North America grow customer loyalty and lifetime value through data-driven engagement.
About the Role
We’re looking for a dynamic Account Manager to manage and grow a portfolio of Mid-Market customers in North America. In this role, you’ll be responsible for driving revenue growth through renewals, upsells, and cross-sells by becoming a strategic partner to your customers. You will collaborate closely with Customer Success, Product, Marketing, and Pre-Sales teams to ensure customers realize the full value of CleverTap.
This is a hybrid position, with the expectation of being in the San Francisco office at least 2 times per week.
Key Responsibilities
Own the Relationship: Build trusted, long-term relationships with your portfolio of customers, ensuring high levels of satisfaction, engagement, and retention. Drive Growth: Identify opportunities for account expansion through additional modules, channels (Push, Email, WhatsApp), and higher MAU tiers. Be a Strategic Advisor: Deeply understand your customer’s business goals, KPIs, and marketing strategy. Map CleverTap’s solutions to their needs. Renew and Expand: Lead commercial negotiations for renewals and upsell opportunities, working to increase account value and reduce churn risk. Collaborate Across Teams: Partner with Customer Success, Onboarding, Pre-Sales, Product, and Marketing to ensure smooth adoption, advocacy, and expansion. Forecast and Report: Maintain accurate forecasts and pipeline in Salesforce, using MEDDPICC methodology to manage deals. Be a Product Champion: Stay updated on product releases and market trends to better advise customers and counter competitors. Requirements
Minimum 2yrs, preferred 5+ years of experience in Account Management, Customer Growth, or Post-Sales SaaS roles. Direct ownership of renewals and expansion quota (not just relationship management). Experience managing mid-market and/or enterprise customers. Strong commercial skills: renewal negotiations, value-based expansion conversations. Comfortable working with marketing, product, data, and technical stakeholders. Experience in B2B SaaS; MarTech/CDP/CRM experience strongly preferred. Preferred Qualifications
Experience in Martech, Mobile, or Communication SaaS platforms. Familiarity with customer engagement channels such as Push Notifications, Email, SMS, and WhatsApp. Understanding of marketing metrics like retention, CLTV, and conversion rates. Why Join Us
Be part of a high-growth global SaaS company backed by Sequoia, Accel, and Tiger Global. Collaborate with passionate, talented professionals across Latin America and the world. Opportunity to work with leading Mid-Market and Enterprise brands in North America. Hybrid work model with 2x per week in-office. Competitive compensation and strong career growth opportunities. This role offers
$150,000–$210,000 in total on-target earnings , combining a
base salary of $90,000–$126,000
with a
commission target of $60,000–$84,000
for meeting quota. Final compensation will reflect your experience and role level.
#J-18808-Ljbffr
Own the Relationship: Build trusted, long-term relationships with your portfolio of customers, ensuring high levels of satisfaction, engagement, and retention. Drive Growth: Identify opportunities for account expansion through additional modules, channels (Push, Email, WhatsApp), and higher MAU tiers. Be a Strategic Advisor: Deeply understand your customer’s business goals, KPIs, and marketing strategy. Map CleverTap’s solutions to their needs. Renew and Expand: Lead commercial negotiations for renewals and upsell opportunities, working to increase account value and reduce churn risk. Collaborate Across Teams: Partner with Customer Success, Onboarding, Pre-Sales, Product, and Marketing to ensure smooth adoption, advocacy, and expansion. Forecast and Report: Maintain accurate forecasts and pipeline in Salesforce, using MEDDPICC methodology to manage deals. Be a Product Champion: Stay updated on product releases and market trends to better advise customers and counter competitors. Requirements
Minimum 2yrs, preferred 5+ years of experience in Account Management, Customer Growth, or Post-Sales SaaS roles. Direct ownership of renewals and expansion quota (not just relationship management). Experience managing mid-market and/or enterprise customers. Strong commercial skills: renewal negotiations, value-based expansion conversations. Comfortable working with marketing, product, data, and technical stakeholders. Experience in B2B SaaS; MarTech/CDP/CRM experience strongly preferred. Preferred Qualifications
Experience in Martech, Mobile, or Communication SaaS platforms. Familiarity with customer engagement channels such as Push Notifications, Email, SMS, and WhatsApp. Understanding of marketing metrics like retention, CLTV, and conversion rates. Why Join Us
Be part of a high-growth global SaaS company backed by Sequoia, Accel, and Tiger Global. Collaborate with passionate, talented professionals across Latin America and the world. Opportunity to work with leading Mid-Market and Enterprise brands in North America. Hybrid work model with 2x per week in-office. Competitive compensation and strong career growth opportunities. This role offers
$150,000–$210,000 in total on-target earnings , combining a
base salary of $90,000–$126,000
with a
commission target of $60,000–$84,000
for meeting quota. Final compensation will reflect your experience and role level.
#J-18808-Ljbffr