Independently Licensed Social Services Director
Avenir Senior Living Inc., Surprise, Arizona, United States, 85379
GENERAL INFORMATION
JOB TITLE
Social Services Director
DEPARTMENT
Social Services
REPORTS TO
Executive Director
FLSA STATUS
Exempt
WORK SCHEDULE
Monday – Friday. Occasional Weekends. Variable Hours
Position Summary
Oversees the operations of the Social Services department which includes all social services, assessment, program development/implementation, recreational/activities therapies, and discharge planning.
Actively participates in the Performance Improvement and Risk Management programs.
Interprets accreditation and regulatory standards and implements processes to ensure compliance.
Develops and implements goals, policies, and protocols.
Provides patient care as outlined in the Social Service staff job description when necessary to fulfill the responsibilities of the department.
Other Duties This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications EDUCATION Master’s degree in social work, Counseling, Psychology, or similar discipline is required.
CERTIFICATIONS/LICENSES This position requires independent licensure in good standing in Arizona as determined by the State, to complete the essential job functions of the position including clinical supervision and oversight of all team members. License can be a LCSW, LPC, LIAC, or LMFT.
CPR/CPI Certified per policy.
Experience
Two years of program and/or service management experience working with clinical multidisciplinary teams.
Five years of social work/counseling experience with at least one-year experience working with behavioral health populations in an acute care setting preferred.
Clinical training in evidence-based treatment modalities.
Prior management experience preferred.
ERGONOMICS/WORKING CONDITIONS % TIME SITTING
60 % (telephone, meetings, computer entry, record reviews)
% TIME WALKING
25% (management by walking around, distribution of materials)
% TIME STANDING
15% (copy machine, filing, training)
% TIME BENDING
Up to 30% (access files, reports, supplies)
WEIGHT LIFTED/CARRIED
Up to 25 pounds
HANDS
Ability to perform physical safety interventions; write messages that can be clearly read to document in administrative records and forms clearly & use the phone and computer keyboard.
VISION
Ability to effectively read, write, and process information accurately; see persons and objects nearby and from a distance clearly; input and retrieve information to/from the computer, fax, telephone, medical records, administrative records, and from licensure, accreditation and contract files.
HEARING
Ability to communicate effectively with others; give, take and process information; use the telephone extensively; hear patients and staff on the unit so response can be timely and appropriate to needs; hear alarms or sounds that may indicate a safety concern.
Other
Ability to interact and communicate professionally and appropriately; extensive problem-solving skills; flexibility; manage multiple priorities; lead and motivate others; work as a member of a team; write professional copy for memorandums, reports, policies and procedures; compile information into professional format for presentations and reports; develop and modify program components; work with referral sources and other community entities; schedule staffing according to need.
WORKING CONDITIONS
Occasional exposure to infection from disease-bearing specimens and to the risk of blood borne pathogens, exposure to hazardous agents, body fluids and wastes, unpleasant patient or departmental elements; exposure to irregular and extended hours; occasional exposure to high-risk behaviors that may result in agitation, aggression, or violence; exposure to critical incidents, and possible exposure to sentinel events.
Essential Job Functions LEADERSHIP
Serve as a member of the Executive Management Team and on committees as assigned.
Provide clinical and administrative leadership to social services staff by providing support, guidance, training and information.
Rotating Administrator on Call as assigned.
PROGRAM OVERSIGHT
Maintain current knowledge of regulatory and accreditation requirements and share with staff to ensure their understanding of and adherence to these requirements.
Ensure the clinical program operates according to current schedule, admission/discharge criteria and other applicable policies & procedures.
Integrate program with nursing functions, assuring efficient and effective operations.
Monitor program functioning through participation in treatment team meetings, direct observation of staff interventions and medical record reviews.
Provide reports as required to administration and external funding and regulatory entities.
ASSESSMENT, INDIVIDUAL/ FAMILY/GROUP THERAPY, DISCHARGE PLANNING
Ensure that psychosocial evaluations are completed thoroughly and within the necessary timeframes.
Ensure that individual, family and group therapies are provided in accordance with clinical guidelines and modalities recognized and accepted by the behavioral health field specific to the patient population.
Oversee the treatment planning process through staff training, coordination of treatment team meetings and monitoring of the completion and content of the interdisciplinary treatment plans.
Oversee clinical documentation provided by social services staff to ensure it is in compliance with facility policy and regulatory standards.
Evaluate and oversee the appropriateness of discharge planning activities to ensure compliance with regulatory standards.
PROGRAM DEVELOPMENT / REFINEMENT
Modify existing programs using feedback received from clinical and nursing staff, patients, referral sources and other involved entities to improve service effectiveness, availability and delivery.
Research and implement best practice program models.
Develop new programs as needs are identified and assigned by ED.
BUDGET MANAGEMENT
Actively participate in strategic planning and budget development.
Formulate flexible staffing plan for Social Services in conjunction with facility leadership.
Manage the Social Services department within fiscal guidelines.
Educate staff regarding the department operating budget and seek input when preparing for new annual budget.
ADMINISTRATIVE MANAGEMENT
Maintain current knowledge of regulatory and accreditation requirements and share with staff to ensure their understanding of and adherence to these requirements.
Develop and implement goals, policies, procedures and protocols.
Develop and implement tools to measure, assess and improve quality of social services care, treatment and service.
Provide reports as assigned by the ED.
Oversee social services staff documentation to ensure it meets hospital policy and regulatory standards.
Hire, orient, train, supervise and evaluate social services, discharge planning, and recreational/activities staff.
Provide departmental orientation that is specific to the functions of the department and the job responsibilities of the staff member.
Provide clear performance expectations, proper training to succeed and ongoing coaching to team members when they are not meeting expectations.
PERFORMANCE IMPROVEMENT
Actively participate in Performance Improvement activities as approved through Quality Council.
Manage data collection, analysis, and quality management activities related to performance improvement for social services.
COMMUNITY RELATIONS
Represent the facility within the community.
Provide educational presentations to facility staff and community.
Develop working relationships with referral sources and community agencies in conjunction with facility marketing efforts.
May serve as a Court Liaison, as needed.
Supervisory Core Competencies (skills) DECISION-MAKING
Ability to make good decisions within assigned scope of authority.
STAFF MANAGEMENT
Ability to demonstrate leadership and create a just culture.
FISCAL ACCOUNTABILITY
Ability to control expenses.
Coordination With Other Departments
Ability to support and effectively collaborate with other departments to achieve results.
PLANNING/ORGANIZING/ COORDINATING
Ability to plan and to prioritize and coordinate activities, services, schedules or programs.
PERFORMANCE MANAGEMENT
Ability to plan, assess, communicate, and develop employee performance.
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JOB TITLE
Social Services Director
DEPARTMENT
Social Services
REPORTS TO
Executive Director
FLSA STATUS
Exempt
WORK SCHEDULE
Monday – Friday. Occasional Weekends. Variable Hours
Position Summary
Oversees the operations of the Social Services department which includes all social services, assessment, program development/implementation, recreational/activities therapies, and discharge planning.
Actively participates in the Performance Improvement and Risk Management programs.
Interprets accreditation and regulatory standards and implements processes to ensure compliance.
Develops and implements goals, policies, and protocols.
Provides patient care as outlined in the Social Service staff job description when necessary to fulfill the responsibilities of the department.
Other Duties This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications EDUCATION Master’s degree in social work, Counseling, Psychology, or similar discipline is required.
CERTIFICATIONS/LICENSES This position requires independent licensure in good standing in Arizona as determined by the State, to complete the essential job functions of the position including clinical supervision and oversight of all team members. License can be a LCSW, LPC, LIAC, or LMFT.
CPR/CPI Certified per policy.
Experience
Two years of program and/or service management experience working with clinical multidisciplinary teams.
Five years of social work/counseling experience with at least one-year experience working with behavioral health populations in an acute care setting preferred.
Clinical training in evidence-based treatment modalities.
Prior management experience preferred.
ERGONOMICS/WORKING CONDITIONS % TIME SITTING
60 % (telephone, meetings, computer entry, record reviews)
% TIME WALKING
25% (management by walking around, distribution of materials)
% TIME STANDING
15% (copy machine, filing, training)
% TIME BENDING
Up to 30% (access files, reports, supplies)
WEIGHT LIFTED/CARRIED
Up to 25 pounds
HANDS
Ability to perform physical safety interventions; write messages that can be clearly read to document in administrative records and forms clearly & use the phone and computer keyboard.
VISION
Ability to effectively read, write, and process information accurately; see persons and objects nearby and from a distance clearly; input and retrieve information to/from the computer, fax, telephone, medical records, administrative records, and from licensure, accreditation and contract files.
HEARING
Ability to communicate effectively with others; give, take and process information; use the telephone extensively; hear patients and staff on the unit so response can be timely and appropriate to needs; hear alarms or sounds that may indicate a safety concern.
Other
Ability to interact and communicate professionally and appropriately; extensive problem-solving skills; flexibility; manage multiple priorities; lead and motivate others; work as a member of a team; write professional copy for memorandums, reports, policies and procedures; compile information into professional format for presentations and reports; develop and modify program components; work with referral sources and other community entities; schedule staffing according to need.
WORKING CONDITIONS
Occasional exposure to infection from disease-bearing specimens and to the risk of blood borne pathogens, exposure to hazardous agents, body fluids and wastes, unpleasant patient or departmental elements; exposure to irregular and extended hours; occasional exposure to high-risk behaviors that may result in agitation, aggression, or violence; exposure to critical incidents, and possible exposure to sentinel events.
Essential Job Functions LEADERSHIP
Serve as a member of the Executive Management Team and on committees as assigned.
Provide clinical and administrative leadership to social services staff by providing support, guidance, training and information.
Rotating Administrator on Call as assigned.
PROGRAM OVERSIGHT
Maintain current knowledge of regulatory and accreditation requirements and share with staff to ensure their understanding of and adherence to these requirements.
Ensure the clinical program operates according to current schedule, admission/discharge criteria and other applicable policies & procedures.
Integrate program with nursing functions, assuring efficient and effective operations.
Monitor program functioning through participation in treatment team meetings, direct observation of staff interventions and medical record reviews.
Provide reports as required to administration and external funding and regulatory entities.
ASSESSMENT, INDIVIDUAL/ FAMILY/GROUP THERAPY, DISCHARGE PLANNING
Ensure that psychosocial evaluations are completed thoroughly and within the necessary timeframes.
Ensure that individual, family and group therapies are provided in accordance with clinical guidelines and modalities recognized and accepted by the behavioral health field specific to the patient population.
Oversee the treatment planning process through staff training, coordination of treatment team meetings and monitoring of the completion and content of the interdisciplinary treatment plans.
Oversee clinical documentation provided by social services staff to ensure it is in compliance with facility policy and regulatory standards.
Evaluate and oversee the appropriateness of discharge planning activities to ensure compliance with regulatory standards.
PROGRAM DEVELOPMENT / REFINEMENT
Modify existing programs using feedback received from clinical and nursing staff, patients, referral sources and other involved entities to improve service effectiveness, availability and delivery.
Research and implement best practice program models.
Develop new programs as needs are identified and assigned by ED.
BUDGET MANAGEMENT
Actively participate in strategic planning and budget development.
Formulate flexible staffing plan for Social Services in conjunction with facility leadership.
Manage the Social Services department within fiscal guidelines.
Educate staff regarding the department operating budget and seek input when preparing for new annual budget.
ADMINISTRATIVE MANAGEMENT
Maintain current knowledge of regulatory and accreditation requirements and share with staff to ensure their understanding of and adherence to these requirements.
Develop and implement goals, policies, procedures and protocols.
Develop and implement tools to measure, assess and improve quality of social services care, treatment and service.
Provide reports as assigned by the ED.
Oversee social services staff documentation to ensure it meets hospital policy and regulatory standards.
Hire, orient, train, supervise and evaluate social services, discharge planning, and recreational/activities staff.
Provide departmental orientation that is specific to the functions of the department and the job responsibilities of the staff member.
Provide clear performance expectations, proper training to succeed and ongoing coaching to team members when they are not meeting expectations.
PERFORMANCE IMPROVEMENT
Actively participate in Performance Improvement activities as approved through Quality Council.
Manage data collection, analysis, and quality management activities related to performance improvement for social services.
COMMUNITY RELATIONS
Represent the facility within the community.
Provide educational presentations to facility staff and community.
Develop working relationships with referral sources and community agencies in conjunction with facility marketing efforts.
May serve as a Court Liaison, as needed.
Supervisory Core Competencies (skills) DECISION-MAKING
Ability to make good decisions within assigned scope of authority.
STAFF MANAGEMENT
Ability to demonstrate leadership and create a just culture.
FISCAL ACCOUNTABILITY
Ability to control expenses.
Coordination With Other Departments
Ability to support and effectively collaborate with other departments to achieve results.
PLANNING/ORGANIZING/ COORDINATING
Ability to plan and to prioritize and coordinate activities, services, schedules or programs.
PERFORMANCE MANAGEMENT
Ability to plan, assess, communicate, and develop employee performance.
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