Overview
JOB DETAILS • IT Support Analyst II (Help Desk / End-User Support)
Love solving problems? Enjoy helping people? Want to level up your IT career?
We’re looking for a
Level II IT Support Analyst
who thrives in a fast-paced environment, enjoys hands-on troubleshooting, and wants to make technology easier (and less frustrating) for real people.
You’ll be a key player on our Help Desk team—supporting end users, tackling more complex technical issues, and acting as a go-to expert for several systems. If you like variety, learning new tech, and being trusted to solve problems end-to-end, this role is for you.
Responsibilities
Be the next line of support for issues escalated from Level I Help Desk teammates
Provide real-time support via phone, email, tickets, and in-person help
Troubleshoot, triage, and resolve technical issues—fast, clearly, and with empathy
Own your tickets from start to finish and document solutions so everyone learns
Help create and improve how-to guides and support processes for the team
Balance daily ticket volume with deeper problem-solving and project work
Step in as coverage when teammates need support—because teamwork matters
On a typical day, you’ll handle
30–45 support requests , mixing quick wins with more complex technical challenges.
What Makes This Role Different
You’re not just fixing problems—you’re improving the user experience
You’ll act as a Subject Matter Expert for multiple systems
You’ll get exposure to projects, system improvements, and higher-level troubleshooting
You’ll work in an environment that values innovation, learning, and continuous improvement
Key Responsibilities
Incident intake, logging, classification, prioritization, and escalation
Communicating clearly with users and IT partners on progress and resolution
Identifying workarounds and permanent fixes
Supporting project implementations and system upgrades
Escalating issues appropriately when deeper expertise is needed
What We’re Looking For Experience & Education
Associate’s degree in IT, Computer Science, Networking, or related field (preferred)
OR equivalent hands-on experience
2–5 years of IT support experience (healthcare experience is a plus)
Certifications (at Least One Required)
CompTIA A+
HDI
Network+
Skills That Will Help You Succeed
Strong troubleshooting and logical problem-solving skills
Confident providing support in person, over the phone, and in writing
Comfortable juggling multiple requests without losing attention to detail
Curious mindset—you enjoy learning new systems and technologies
Professional, positive, and team-oriented
Adaptable in a fast-changing technical environment
Technical Areas You’ll Work With You should have solid experience in
at least two
of the following:
Microsoft Active Directory (Users & Computers)
Remote Desktop Services / Terminal Services
Thin client setup, management, and troubleshooting
Specialized PC and device configuration
Wireless network monitoring and troubleshooting
Microsoft Group Policy
Application and desktop deployment tools
We’re especially excited about candidates who
actively seek out learning , whether through hands-on experience, online courses, or certifications.
Why You’ll Like Working Here
You’ll have real ownership over your work
Your ideas for improving systems and processes will be heard
You’ll grow your technical skills while making a meaningful impact
You’ll help people have better, less frustrating days with technology
Benefits
Competitive Wages
Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
Dental Insurance, Life Insurance, Vision Insurance
401K with company match
Paid Holidays and Paid Vacation
Job Ref #: 489670ee-e9d0-40cf-92f3-1ba4a8c24f89
Date Posted: 2026-01-22
#J-18808-Ljbffr
Love solving problems? Enjoy helping people? Want to level up your IT career?
We’re looking for a
Level II IT Support Analyst
who thrives in a fast-paced environment, enjoys hands-on troubleshooting, and wants to make technology easier (and less frustrating) for real people.
You’ll be a key player on our Help Desk team—supporting end users, tackling more complex technical issues, and acting as a go-to expert for several systems. If you like variety, learning new tech, and being trusted to solve problems end-to-end, this role is for you.
Responsibilities
Be the next line of support for issues escalated from Level I Help Desk teammates
Provide real-time support via phone, email, tickets, and in-person help
Troubleshoot, triage, and resolve technical issues—fast, clearly, and with empathy
Own your tickets from start to finish and document solutions so everyone learns
Help create and improve how-to guides and support processes for the team
Balance daily ticket volume with deeper problem-solving and project work
Step in as coverage when teammates need support—because teamwork matters
On a typical day, you’ll handle
30–45 support requests , mixing quick wins with more complex technical challenges.
What Makes This Role Different
You’re not just fixing problems—you’re improving the user experience
You’ll act as a Subject Matter Expert for multiple systems
You’ll get exposure to projects, system improvements, and higher-level troubleshooting
You’ll work in an environment that values innovation, learning, and continuous improvement
Key Responsibilities
Incident intake, logging, classification, prioritization, and escalation
Communicating clearly with users and IT partners on progress and resolution
Identifying workarounds and permanent fixes
Supporting project implementations and system upgrades
Escalating issues appropriately when deeper expertise is needed
What We’re Looking For Experience & Education
Associate’s degree in IT, Computer Science, Networking, or related field (preferred)
OR equivalent hands-on experience
2–5 years of IT support experience (healthcare experience is a plus)
Certifications (at Least One Required)
CompTIA A+
HDI
Network+
Skills That Will Help You Succeed
Strong troubleshooting and logical problem-solving skills
Confident providing support in person, over the phone, and in writing
Comfortable juggling multiple requests without losing attention to detail
Curious mindset—you enjoy learning new systems and technologies
Professional, positive, and team-oriented
Adaptable in a fast-changing technical environment
Technical Areas You’ll Work With You should have solid experience in
at least two
of the following:
Microsoft Active Directory (Users & Computers)
Remote Desktop Services / Terminal Services
Thin client setup, management, and troubleshooting
Specialized PC and device configuration
Wireless network monitoring and troubleshooting
Microsoft Group Policy
Application and desktop deployment tools
We’re especially excited about candidates who
actively seek out learning , whether through hands-on experience, online courses, or certifications.
Why You’ll Like Working Here
You’ll have real ownership over your work
Your ideas for improving systems and processes will be heard
You’ll grow your technical skills while making a meaningful impact
You’ll help people have better, less frustrating days with technology
Benefits
Competitive Wages
Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
Dental Insurance, Life Insurance, Vision Insurance
401K with company match
Paid Holidays and Paid Vacation
Job Ref #: 489670ee-e9d0-40cf-92f3-1ba4a8c24f89
Date Posted: 2026-01-22
#J-18808-Ljbffr