Overview
Employer Industry: Insurance Services Why consider this job opportunity
Opportunity for career advancement and growth within the organization Potential for occasional travel, including international travel Engage in meaningful training and development sessions to enhance customer service Work in a collaborative environment focused on continuous improvement Contribute to improving customer experience and operational efficiency Responsibilities
Monitor and review customer service calls and correspondence, identifying issues and trends Review and audit transaction processing for accuracy and compliance Actively participate in and lead calibration meetings to align evaluations and standards Evaluate existing training materials and implement necessary updates or improvements Facilitate monthly training sessions with Customer Service Departments Qualifications
Minimum of 5 years\' experience with a Property and Casualty carrier in a Customer Service leadership or Underwriting capacity Demonstrated ability to provide clear, concise, and professional written responses Proven aptitude for identifying errors and inefficiencies, with a commitment to continuous improvement Proficiency in MS Office, including Word, PowerPoint, and Excel Florida Insurance license (2-20 or 20-44) Preferred Qualifications
Bachelor\'s degree in risk management or insurance We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Insurance Services Why consider this job opportunity
Opportunity for career advancement and growth within the organization Potential for occasional travel, including international travel Engage in meaningful training and development sessions to enhance customer service Work in a collaborative environment focused on continuous improvement Contribute to improving customer experience and operational efficiency Responsibilities
Monitor and review customer service calls and correspondence, identifying issues and trends Review and audit transaction processing for accuracy and compliance Actively participate in and lead calibration meetings to align evaluations and standards Evaluate existing training materials and implement necessary updates or improvements Facilitate monthly training sessions with Customer Service Departments Qualifications
Minimum of 5 years\' experience with a Property and Casualty carrier in a Customer Service leadership or Underwriting capacity Demonstrated ability to provide clear, concise, and professional written responses Proven aptitude for identifying errors and inefficiencies, with a commitment to continuous improvement Proficiency in MS Office, including Word, PowerPoint, and Excel Florida Insurance license (2-20 or 20-44) Preferred Qualifications
Bachelor\'s degree in risk management or insurance We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr