Overview
Software Guidance & Assistance, Inc., (SGA), is searching for a
Revenue Operations Analyst
for a
contract
assignment with one of our premier SaaS clients in Lehi, UT. Hybrid 3 days per week in-office.
In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with us. As stewards of the global quote-to-cash business processes, we strive to delight customers and stakeholders through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are a value-driven organization and foster a culture of diversity, inclusion, and continual growth and learning.
Responsibilities
Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
Perform complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensure that deals presented align with product rules, revenue standards, and compliance policies.
Execute work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partner with internal and external auditors on audits of control design and execution.
Steward and act as knowledge expert over customer information related to contracting, order management, and provisioning. Leverage this knowledge to provide business recommendations to ensure optimal customer experience outcomes.
Monitor a subset of automated transactions through various tools and technology solutions.
Review logs and system reporting to intervene, troubleshoot, and manage errors.
Provide escalation support for external customers, sales, customer service, product management, product marketing, finance, and legal. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
Champion scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Execute against defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
Design and execute reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
Create and maintain documentation essential to performing the role, including job procedures, corporate policies, process flows, stakeholder FAQs, and new hire onboarding documentation.
Required Skills
Strong written and verbal communication and presentation skills
Relentless attention to detail with a central focus on customer experience
Critical thinking skills to solve unique challenges
Ability to prioritize, multitask, and meet crucial deadlines
Solid documentation and organizational skills
Self-starter that can execute work independently
Capable interpretation of legal contracts, terms, and conditions
Knowledge of accounts receivable, revenue recognition, and finance operations
Bachelor\'s degree or regional equivalent
Demonstrated proficiency with standard tools (Office 365, ERP, CRM)
2-5 years of experience in a similarly related role
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let\'s work better together, we mean it. You\'ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
#J-18808-Ljbffr
Revenue Operations Analyst
for a
contract
assignment with one of our premier SaaS clients in Lehi, UT. Hybrid 3 days per week in-office.
In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with us. As stewards of the global quote-to-cash business processes, we strive to delight customers and stakeholders through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are a value-driven organization and foster a culture of diversity, inclusion, and continual growth and learning.
Responsibilities
Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
Perform complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensure that deals presented align with product rules, revenue standards, and compliance policies.
Execute work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partner with internal and external auditors on audits of control design and execution.
Steward and act as knowledge expert over customer information related to contracting, order management, and provisioning. Leverage this knowledge to provide business recommendations to ensure optimal customer experience outcomes.
Monitor a subset of automated transactions through various tools and technology solutions.
Review logs and system reporting to intervene, troubleshoot, and manage errors.
Provide escalation support for external customers, sales, customer service, product management, product marketing, finance, and legal. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
Champion scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Execute against defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
Design and execute reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
Create and maintain documentation essential to performing the role, including job procedures, corporate policies, process flows, stakeholder FAQs, and new hire onboarding documentation.
Required Skills
Strong written and verbal communication and presentation skills
Relentless attention to detail with a central focus on customer experience
Critical thinking skills to solve unique challenges
Ability to prioritize, multitask, and meet crucial deadlines
Solid documentation and organizational skills
Self-starter that can execute work independently
Capable interpretation of legal contracts, terms, and conditions
Knowledge of accounts receivable, revenue recognition, and finance operations
Bachelor\'s degree or regional equivalent
Demonstrated proficiency with standard tools (Office 365, ERP, CRM)
2-5 years of experience in a similarly related role
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let\'s work better together, we mean it. You\'ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
#J-18808-Ljbffr