Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams, Elkhart, Indiana, United States, 46516
Overview
The individual selected for this role will be expected to work at Store #721150, located at: 5220 Middlebury Rd Elkhart, IN 46516.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates provide customer service, resolve customer concerns, and strive to maintain high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and in line with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition in assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in life, career, and connection.
Process to Get Started Step 1 – Online Application Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Step 2 – Digital Interview Qualified candidates will be invited to complete a digital video interview via HireVue. Complete within 7 days of invitation.
Step 3 – In-Store Interview Top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Benefits and compensation information: Compensation decisions are based on the facts and circumstances of each case and may fall within the stated wage range. A general description of benefits offered can be found at http://www.myswbenefits.com/. Equal employment opportunities and related statements apply as applicable.
Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law. As a VEVRAA Federal Contractor, priority referral of Protected Veterans may be provided. Please be aware that recruiters will never request payment or sensitive personal information during application.
#J-18808-Ljbffr
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates provide customer service, resolve customer concerns, and strive to maintain high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and in line with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition in assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in life, career, and connection.
Process to Get Started Step 1 – Online Application Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Step 2 – Digital Interview Qualified candidates will be invited to complete a digital video interview via HireVue. Complete within 7 days of invitation.
Step 3 – In-Store Interview Top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Benefits and compensation information: Compensation decisions are based on the facts and circumstances of each case and may fall within the stated wage range. A general description of benefits offered can be found at http://www.myswbenefits.com/. Equal employment opportunities and related statements apply as applicable.
Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law. As a VEVRAA Federal Contractor, priority referral of Protected Veterans may be provided. Please be aware that recruiters will never request payment or sensitive personal information during application.
#J-18808-Ljbffr