Director, Americas Field Service
Beckman Coulter Life Sciences, Indianapolis, Indiana, us, 46262
Overview
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re united by a commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Beckman Coulter Life Sciences understands that time is critical in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. Since 1935, we have pursued meaningful innovations at the speed of life and we’re just beginning. Let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible.
In This Role, You Will Have The Opportunity To Leadership
Serve as a member of the Beckman Coulter Life Sciences Global Service leadership team, contributing to overall Global Service strategy and executing for the Americas region.
Act as a global thought partner to peers in Americas regional functions, including Sales, Marketing, R&D, and Operations to ensure service is integrated into product development, commercialization, and long-term customer value creation.
Represent the service organization externally with customers, partners, and industry leaders.
Team Leadership & Talent Development
Lead and inspire a high-performing global team of >200 associates, cultivating a culture of engagement, accountability, and continuous improvement.
Attract, develop, and retain exceptional talent at all levels, building leadership succession and capability pipelines.
Foster inclusion and collaboration across the region.
Strategy & Growth
Execute the Americas service strategy, ensuring alignment with growth objectives that expand revenue streams, accelerate adoption, and strengthen customer loyalty.
Partner with product and commercial leaders to integrate service innovation into new product launches and lifecycle management.
Lead District Services managers in deploying service growth strategies tailored to local markets.
Operational Excellence & Transformation
Drive operational performance through lean methodologies, continuous improvement, and rigorous deployment of DBS.
Establish and monitor KPIs that measure customer satisfaction (NES, NPS), productivity, financial performance, and operational effectiveness.
Ensure consistency of execution in regional service processes that align to global standards for quality and compliance.
Champion change management across a complex, matrixed global organization.
The Essential Requirements Of The Job Include
Bachelor’s degree required; advanced degree strongly preferred.
10+ years of senior service leadership experience in capital equipment or other technical service industries, with demonstrated P&L accountability.
Proven track record leading large teams in matrixed environments.
Experience driving operational discipline at scale.
Expertise in lean, continuous improvement, and field execution excellence.
Recognized as a leader who develops talent, builds succession, and holds teams to high performance standards.
Preferred Experience
Strategic Agility & Execution: Ability to translate Global Service strategy into measurable operational outcomes.
Transformation Leadership: Skilled at driving change, building alignment, and creating momentum across the function.
Customer-Centric Commercial Mindset: Understands how service drives growth, differentiation, and customer lifetime value.
Travel, Motor Vehicle Record & Physical/Environment Requirements
30-50% travel domestically and internationally per business needs.
Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs. Check out our benefits at Danaher Benefits Info.
We support flexible, remote working arrangements for eligible roles. This position is eligible for remote work from your home, with additional information provided by the interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
The annual salary range for this role is $200,000 - $260,000. This range may be modified in the future. This job is eligible for bonus/incentive pay. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. For accommodation requests, contact: 1-202-419-7762 or applyassistance@danaher.com.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The U.S. EEO posters are available here. We comply with disability laws and make reasonable accommodations for applicants and employees with disabilities. If you need accommodations during the application or interview process, or to perform essential job functions, please contact: 1-202-419-7762 or applyassistance@danaher.com.
#J-18808-Ljbffr
Beckman Coulter Life Sciences understands that time is critical in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. Since 1935, we have pursued meaningful innovations at the speed of life and we’re just beginning. Let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible.
In This Role, You Will Have The Opportunity To Leadership
Serve as a member of the Beckman Coulter Life Sciences Global Service leadership team, contributing to overall Global Service strategy and executing for the Americas region.
Act as a global thought partner to peers in Americas regional functions, including Sales, Marketing, R&D, and Operations to ensure service is integrated into product development, commercialization, and long-term customer value creation.
Represent the service organization externally with customers, partners, and industry leaders.
Team Leadership & Talent Development
Lead and inspire a high-performing global team of >200 associates, cultivating a culture of engagement, accountability, and continuous improvement.
Attract, develop, and retain exceptional talent at all levels, building leadership succession and capability pipelines.
Foster inclusion and collaboration across the region.
Strategy & Growth
Execute the Americas service strategy, ensuring alignment with growth objectives that expand revenue streams, accelerate adoption, and strengthen customer loyalty.
Partner with product and commercial leaders to integrate service innovation into new product launches and lifecycle management.
Lead District Services managers in deploying service growth strategies tailored to local markets.
Operational Excellence & Transformation
Drive operational performance through lean methodologies, continuous improvement, and rigorous deployment of DBS.
Establish and monitor KPIs that measure customer satisfaction (NES, NPS), productivity, financial performance, and operational effectiveness.
Ensure consistency of execution in regional service processes that align to global standards for quality and compliance.
Champion change management across a complex, matrixed global organization.
The Essential Requirements Of The Job Include
Bachelor’s degree required; advanced degree strongly preferred.
10+ years of senior service leadership experience in capital equipment or other technical service industries, with demonstrated P&L accountability.
Proven track record leading large teams in matrixed environments.
Experience driving operational discipline at scale.
Expertise in lean, continuous improvement, and field execution excellence.
Recognized as a leader who develops talent, builds succession, and holds teams to high performance standards.
Preferred Experience
Strategic Agility & Execution: Ability to translate Global Service strategy into measurable operational outcomes.
Transformation Leadership: Skilled at driving change, building alignment, and creating momentum across the function.
Customer-Centric Commercial Mindset: Understands how service drives growth, differentiation, and customer lifetime value.
Travel, Motor Vehicle Record & Physical/Environment Requirements
30-50% travel domestically and internationally per business needs.
Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs. Check out our benefits at Danaher Benefits Info.
We support flexible, remote working arrangements for eligible roles. This position is eligible for remote work from your home, with additional information provided by the interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
The annual salary range for this role is $200,000 - $260,000. This range may be modified in the future. This job is eligible for bonus/incentive pay. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. For accommodation requests, contact: 1-202-419-7762 or applyassistance@danaher.com.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The U.S. EEO posters are available here. We comply with disability laws and make reasonable accommodations for applicants and employees with disabilities. If you need accommodations during the application or interview process, or to perform essential job functions, please contact: 1-202-419-7762 or applyassistance@danaher.com.
#J-18808-Ljbffr