Overview
FULL-TIME
Part-time LOCATION
5745 New Abbey Lane Castle Rock CO 80108
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.
Responsibilities
Guest Experience and New Member On-boarding
– Executes the CARE sales model with each guest and explains how 24 Hour Fitness products/services satisfy their fitness needs.
Tours potential members through the club, describes facilities, equipment, services and amenities tied to individual fitness needs and goals; ensures all guests are registered through the digital kiosk.
Communicates membership and fitness offers clearly using Company provided presentation tools.
Effectively enrolls guests using Company sales techniques and protocol.
Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
On-boards new members and assists with member retention activities to drive club profitability.
Consistently achieves or exceeds personal and team sales goals.
Prospecting and Lead Generation
– Obtains leads externally from the community using company tools/programs (e.g., community outreach/local promotions, corporate on-sites).
Generates leads internally through member promotions, referrals, guest passes, and by contacting leads via phone.
Sets appointments for all leads and potential new business opportunities.
Promotes local and global marketing campaigns to leads and members.
Manages and follows up on leads/new business using a Lead Management System.
Executes daily planner to track lead management and selling activities.
Consistently achieves or exceeds personal productivity goals.
Member Experience
– Partners with Sales and Service Manager (SSM) to provide best-in-class, member-centric experience that strengthens relationships and retention.
Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
Engages members with personal training, group classes and 24GO digital content.
Maintains relationships with members and serves as a resource for questions, directing them to appropriate 24 Hour Fitness resources.
Provides a clean, friendly, well-maintained club environment.
Helps new members become comfortable in the club.
Variable Compensation Team Members in this role are eligible to participate in 24 Hour Fitness\'s Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
Organization Relationships Reports to the Sales and Service Manager. Communicates with club members, prospective members and outside/third party vendors. This position does not have any direct reports.
Required Qualifications Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques.
General understanding of Fitness Industry.
Ability to work with computers.
Strong interpersonal communication and customer service skills.
Independent, self-starter with strong organizational skills.
Ability to work as part of a team.
Ability to operate Point of Sale (POS) System.
Knowledge of Membership System software preferred.
Minimum Educational Level/Certifications
High School Diploma or GED.
CPR and AED certification from an approved organization required within 60 days of employment.
Bachelor\'s degree preferred.
Work Experience And Qualifications
Prior experience in fitness or retail industry preferred.
1-2 years of experience in service sales preferred.
Physical Demands/Environmental Conditions
Ability to work in club office and move about club floors and rooms.
Occasionally required to demonstrate or explain proper physical fitness activities.
Ability to communicate telephonically with members.
Ability to access and operate company computer systems including document preparation, data entry, and reading financial reports.
Regularly exposed to moving mechanical parts.
Ability to work varied hours, including weekends and holidays as needed.
Able to work in a loud environment.
Travel Requirement
Minimum travel may be required for training and lead generation.
Disclaimers DISCLAIMER: The above statements describe the general nature and level of work performed by incumbents assigned to this job. This is not an exhaustive list of all responsibilities, duties and skills required. The incumbent may be asked to perform other duties as assigned. This role may be reviewed as duties change with business needs.
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining privacy and confidentiality, protecting assets, acting with ethics and integrity, reporting non-compliance, and adhering to applicable laws and 24 Hour Fitness policies.
All Directors, Managers and Supervisors are accountable for communication, implementation, and oversight of compliance policies in their departments.
SERVICE & QUALITY: Demonstrates service behaviors and knowledge, skills and abilities necessary to provide superior, culturally sensitive service to members, guests, contractors and vendors.
WORKPLACE SAFETY: Follows safety policies and procedures and reports injuries and hazards promptly; managers ensure safety performance of employees.
Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage and company-paid benefits. Eligibility requirements apply. Team members may accrue vacation hours. All team members and eligible dependents receive a complimentary membership.
Compensation Summary All Employees:
Free Club Membership, Employee Assistance Program (EAP), basic life and AD&D Insurance ($10,000), and 401k plan.
Average of 30 hours or more per week:
Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to above).
Actual offer may vary based on location, work experience, and education.
Pay Range: $15.16 - $15.16
Functional Group
Sales
#J-18808-Ljbffr
FULL-TIME
Part-time LOCATION
5745 New Abbey Lane Castle Rock CO 80108
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.
Responsibilities
Guest Experience and New Member On-boarding
– Executes the CARE sales model with each guest and explains how 24 Hour Fitness products/services satisfy their fitness needs.
Tours potential members through the club, describes facilities, equipment, services and amenities tied to individual fitness needs and goals; ensures all guests are registered through the digital kiosk.
Communicates membership and fitness offers clearly using Company provided presentation tools.
Effectively enrolls guests using Company sales techniques and protocol.
Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
On-boards new members and assists with member retention activities to drive club profitability.
Consistently achieves or exceeds personal and team sales goals.
Prospecting and Lead Generation
– Obtains leads externally from the community using company tools/programs (e.g., community outreach/local promotions, corporate on-sites).
Generates leads internally through member promotions, referrals, guest passes, and by contacting leads via phone.
Sets appointments for all leads and potential new business opportunities.
Promotes local and global marketing campaigns to leads and members.
Manages and follows up on leads/new business using a Lead Management System.
Executes daily planner to track lead management and selling activities.
Consistently achieves or exceeds personal productivity goals.
Member Experience
– Partners with Sales and Service Manager (SSM) to provide best-in-class, member-centric experience that strengthens relationships and retention.
Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
Engages members with personal training, group classes and 24GO digital content.
Maintains relationships with members and serves as a resource for questions, directing them to appropriate 24 Hour Fitness resources.
Provides a clean, friendly, well-maintained club environment.
Helps new members become comfortable in the club.
Variable Compensation Team Members in this role are eligible to participate in 24 Hour Fitness\'s Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
Organization Relationships Reports to the Sales and Service Manager. Communicates with club members, prospective members and outside/third party vendors. This position does not have any direct reports.
Required Qualifications Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques.
General understanding of Fitness Industry.
Ability to work with computers.
Strong interpersonal communication and customer service skills.
Independent, self-starter with strong organizational skills.
Ability to work as part of a team.
Ability to operate Point of Sale (POS) System.
Knowledge of Membership System software preferred.
Minimum Educational Level/Certifications
High School Diploma or GED.
CPR and AED certification from an approved organization required within 60 days of employment.
Bachelor\'s degree preferred.
Work Experience And Qualifications
Prior experience in fitness or retail industry preferred.
1-2 years of experience in service sales preferred.
Physical Demands/Environmental Conditions
Ability to work in club office and move about club floors and rooms.
Occasionally required to demonstrate or explain proper physical fitness activities.
Ability to communicate telephonically with members.
Ability to access and operate company computer systems including document preparation, data entry, and reading financial reports.
Regularly exposed to moving mechanical parts.
Ability to work varied hours, including weekends and holidays as needed.
Able to work in a loud environment.
Travel Requirement
Minimum travel may be required for training and lead generation.
Disclaimers DISCLAIMER: The above statements describe the general nature and level of work performed by incumbents assigned to this job. This is not an exhaustive list of all responsibilities, duties and skills required. The incumbent may be asked to perform other duties as assigned. This role may be reviewed as duties change with business needs.
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining privacy and confidentiality, protecting assets, acting with ethics and integrity, reporting non-compliance, and adhering to applicable laws and 24 Hour Fitness policies.
All Directors, Managers and Supervisors are accountable for communication, implementation, and oversight of compliance policies in their departments.
SERVICE & QUALITY: Demonstrates service behaviors and knowledge, skills and abilities necessary to provide superior, culturally sensitive service to members, guests, contractors and vendors.
WORKPLACE SAFETY: Follows safety policies and procedures and reports injuries and hazards promptly; managers ensure safety performance of employees.
Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage and company-paid benefits. Eligibility requirements apply. Team members may accrue vacation hours. All team members and eligible dependents receive a complimentary membership.
Compensation Summary All Employees:
Free Club Membership, Employee Assistance Program (EAP), basic life and AD&D Insurance ($10,000), and 401k plan.
Average of 30 hours or more per week:
Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to above).
Actual offer may vary based on location, work experience, and education.
Pay Range: $15.16 - $15.16
Functional Group
Sales
#J-18808-Ljbffr